www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,983 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased these for my wedding online. The necklace arrived in a plastic bag and the tiara wasn’t even in a box. I have already emailed Customer Services and haven’t had a reply. If you purchase these items in store, you at least get something to keep them in. Bit disappointed”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I believe this has now been dealt with by a member of our Customer Service team. We really value and appreciate your feedback and will pass this onto the relevant departments.

Posted 6 years ago

“I have already sent an email to your customer services department. Either I have the wrong address or my email was disregarded. I had bought the earrings, necklace and bangle in this set and they all came in cellophane bags. These were a gift for my daughter's wedding. There are items, which you sell at far cheaper prices in boxes and the fact this set was not sent in a display box was so disappointing.”

Helpful Report

Posted 7 years ago

Hi. Thank you for your valuable feedback. Unfortunately we have not had any emails regarding this order however I will be passing your comments onto our Marketing team. Should you wish to contact customer services please email: info@jonrichard.com or you can use the submission form on our website www.Jonrichard.com

Posted 7 years ago

“Flakey clasp on pearl and crystal heart polished silver bracelet. Shame as I love the design but bangle clasp keeps opening and falling off . Have lost two of same design where they’ve fallen off - tried buying this third one but same thing happens.”

Helpful Report

Posted 7 years ago

Hi! We are very sorry to hear about the clasp on your bracelet. I will be passing your feedback onto the relevant departments. Please contact our customer service department on 0161 946 4371 and we can assist in getting this resolved for you.

Posted 7 years ago

“Not very good quality. One item was tarnished. Very small would fit a child but not stated in description. No boxes provided. Very disappointed”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Please feel free to contact our customer services department on 0161 946 4371. We would love to help address your issues. We apologise for any inconvenience caused.

Posted 7 years ago

“Unfortunately the Jewelery never turned up but have since been given a full refund.”

Helpful Report

Posted 7 years ago

“I ordered some earrings for Christmas. Their website and social media accounts stated order by 19th December using standard delivery or by 21st December using express delivery. I ordered on 18th December and they were supposedly despatched on 19th December, but did not turn up meaning I had to leave someone disappointed at Christmas. I contacted them after Christmas and their pathetic reply was that I would have to wait 7 working days until 1st January (which isn't even 7 working days), today is the 1st January and no surprise that I haven't received them still. I have now asked for a refund and I won't be using their service again. Everything I ordered on 18th December from other sites that promised Christmas delivery managed to get my orders to me in time. I'm extremely disappointed and their customer service representative was less than apologetic too.”

Helpful Report

Posted 7 years ago

I believe this has now been resolved by our customer service team. We apologise for any inconvenience.

Posted 7 years ago

“I am not happy as still not received my bracelet which was ordered early December please either send it or reimburse me as it was a xmas present”

Helpful Report

Posted 7 years ago

I believe this has now been resolved by our customer service team. We apologise for any inconvenience.

Posted 7 years ago

“Earring Back broke first time I tried them on.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Please contact our customer services on 0161 946 4371 where a member of our team will be happy to assist you in resolving the matter.

Posted 7 years ago

“I have not received my item”

Helpful Report

Posted 7 years ago

Hi there, I believe you have now spoken to our customer service team and this has now been sorted. kind regards

Posted 7 years ago

“Hi i’m sorry to say that i haven’t receive my parcel yet”

Helpful Report

Posted 7 years ago

Hi Preeksha, We are sorry to hear that you have not received your parcel yet. Our customer services team will be in touch with further information regarding your order. kind regards

Posted 7 years ago

“Not happy after buying some earing backs I go to find out the 1 used must have been faulty as I've just lost a 50th birthday gift”

Helpful Report

Posted 7 years ago

“The choaker was beautiful however I wore it to a wedding and the guests started pointing out that my neck was green”

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Posted 7 years ago

“Have still not received my items from 2 weeks ago”

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Posted 7 years ago

“The chain turned black after two days of wearing it!”

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Posted 7 years ago

“The silver centerpieces of the flowers were off and lying in the bottom of the bag. Very disappointing. Will have to take it to a jeweler for repair. Jean Young¬”

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Posted 7 years ago

“Ordered a ring that came bent, wrapped in bubble wrap no protection at all”

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Posted 7 years ago

“Didn't look like the picture at all and so cheaply and badly made, also really hard to open the locket.”

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Posted 7 years ago

“Made an order.. order confirmed... looked at my bank account to find you had taken the money out.... only to find you gave it back 2 days later with no explanation or email why....very confused about it all. Never recived item ordered and never heard anything back to why this happened!! Not a happy person as this was for my daughters prom!!!! Will never order from you again and had to get something from someone else.... Regards Sharon”

Helpful Report

Posted 7 years ago

“Wrong product sent twice... turns out wrong product was being advertised. Now i am a bridesmaid bracelet she short.”

Helpful Report

Posted 7 years ago

Nicola, we are sorry for the inconvenience. As an apology we have emailed you a unique discount code on your next purchase, hopefully you will find another bracelet for your bridesmaid. We have also removed the product online to avoid any one else having the same problem.

Posted 7 years ago

“Was taking my necklace out the packaging and it fell apart in my hands”

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Posted 7 years ago

Hi Angela, If you send the product back we are happy to provide you with a replacement or a refund. Kind regards Jon Richard Customer Service Team

Posted 7 years ago

www.JonRichard.com is rated 4.4 based on 4,983 reviews