www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,929 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,929 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 9th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication from order to delivery. Prompt service”

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Posted 2 years ago

“Lovely pieces of jewellery. Really happy with the quality of my earrings and bracelet.”

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Posted 2 years ago

“Very pretty earings excellentquality , totally unsuitable with my outfit. Didn't even take them out of the box . No refund allowed. Disappointing.”

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Posted 2 years ago

Hi, we are sorry to hear this. If you aren't completely satisfied with your order, please contact our customer service team at customerservice@jonrichard.com with your order reference number to help resolve the issue. Thank you, Jon Richard

Posted 2 years ago

“Stunning high quality jewellery”

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Posted 2 years ago

“Ordered a extra link to extend my bracelet. It arrived much quicker than expected and was exactly as described will definitely use again. Thank you.”

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Posted 2 years ago

“very good quality, price and service thank you”

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Posted 2 years ago

“Gorgeous earrings really good quality”

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Posted 2 years ago

“Ordered a bracelet and earring for my sister as a gift for her wedding jewellery. Arrived quickly and in perfect condition. Beautiful jewellery and very well received”

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Posted 2 years ago

“The service is excellent!! Us the jewellery is beautiful. I would defo recommend this company.”

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Posted 2 years ago

“Loved the snowflake broach I bought as a gift but the bangle was awful. The plastic ring attaching the tag had cut into jewellery and displaced the gems that were obviously glued in place. It also had a really strong horrible glue smell to it. Needless to say this has been returned. It’s strange how inconsistent I found the products. I was planning on purchasing more items for my wedding jewellery but now I’m not sure if I’ll take the risk when the items would be for my big day!”

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Posted 2 years ago

Hi, we are sorry to hear this. Goods can be returned within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please contact our customer service team at customerservice@jonrichard.com with your order reference. Thank you, Jon Richard

Posted 2 years ago

“I had purchased one of the bracelets I chose years ago in a store and was delighted to be able to buy on line, very reasonable priced and love the fact it looks more expensive”

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Posted 2 years ago

“Excellent customer service. Prompt responses to my initial query by email from both Carla & Michele at customer services. Cannot fault their timely replies to my enquiry. Would definitely use again & thoroughly recommend.”

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Posted 2 years ago

“Beautiful as always don’t buy from anyone else now I’ve found Jon.”

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Posted 2 years ago

“Beautiful hair pieces and earrings for my wedding true to the pictures on site. Very happy with them.”

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Posted 2 years ago

“Come as expected really pleased and great value for money”

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Posted 2 years ago

“Unhappy Doesn’t look as shown in pictures Quite pricey”

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Posted 2 years ago

Hi, we are sorry to hear this. You can return your goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please contact our customer service team at customerservice@jonrichard.com with your order reference. Thank you, Jon Richard

Posted 2 years ago

“Bought a 3 piece set for my daughter on her wedding day she loves them service quick site easy to use thank you.”

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Posted 2 years ago

“Lovely products!”

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Posted 2 years ago

“excellent easy to order and lovely earrings”

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Posted 2 years ago

“Disappointed it was not in a proper box just sent in a bag. It’s for my wedding day.”

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Posted 2 years ago

Hi, thank you for your review and many apologies for any inconvenience caused. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170. All jewellery will however be in protective packaging to keep it safe from harm. Thank you for your understanding.

Posted 2 years ago

www.JonRichard.com is rated 4.4 based on 4,929 reviews