www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,929 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,929 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 9th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service one item was faulty and it was replaced the next day can not fault their customer service”

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Posted 2 years ago

“Lovely earrings for the money, my sister loved them”

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Posted 2 years ago

“Ordered 2 separate bracelets for daughters Prom. Both out of stock when showing available.”

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Posted 2 years ago

Thank you for your review and many apologies for the recent issue you experienced. Our team are currently investigating this, if you have any further queries please don't hesitate to contact our customer service team at customerservice@jonrichard.com.

Posted 2 years ago

“I am very pleased with my purchase,they were exactly the right colour I was needing.”

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Posted 2 years ago

“Beautiful jewellery. I have bought numerous pieces and always great quality and pretty.”

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Posted 2 years ago

“Nice pieces of fashion jewellery, hoping to wear at a wedding I am attending”

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Posted 2 years ago

“Excellent and very cheap yet expensive looking. I don’t have pierced ears so they are perfect for me.”

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Posted 2 years ago

“Ordered a bracelet on the 20th May and had a notification of it's despatch on the 25th May; 10 days later it's now the 4th June and I still haven't received it. Very disappointing.”

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Posted 2 years ago

Hi, we are very sorry to hear this. Our customer service team have advised that your parcel was unfortunately lost in transit and that they have now resolved the issue for you. Many apologies again and if you have any further queries, please don’t hesitate to contact customerservice@jonrichard.com. Thank you.

Posted 2 years ago

“Love this Beautiful Necklace. Saw it on someone, searched it out and treated myself 😍”

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Posted 2 years ago

“I ordered my items on 20th May for my son’s wedding on 30th. However it is now 3rd June and I have still not received it so unfortunately will be returning it once it eventually arrives. I was willing to pay for express delivery but there was no option for this at time of ordering online, however, I still thought 10 days would be plenty of time for this to arrive.”

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Posted 2 years ago

Hi, we are very sorry to hear this. Our customer service team have advised that your parcel was unfortunately lost in transit and that they have now resolved the issue for you. Sincere apologies again and if you have any further queries, please don’t hesitate to contact customerservice@jonrichard.com. Thank you.

Posted 2 years ago

“Beautiful bracelet.. Delivery was an issue but once I contacted customer services they were brilliant and bracelet arrived the next day...”

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Posted 2 years ago

“Not the cheapest, but the perfect large size, luminous colour, and comfortable clip. Prompt delivery.”

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Posted 2 years ago

“Absolutely beautiful earrings. Really sparkle, comfortable clip ons, no pinching and look very expensive!”

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Posted 2 years ago

“Faulty item”

www.JonRichard.com 1 star review on 1st June 2022

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Posted 2 years ago

Hi, we are sorry to hear this. You can return your goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, the best email address to contact our customer service team is customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“The quality of the earrings was not worth the money I paid. I contacted customer services regarding this and received no reply. Very disappointed and will not be shopping with you again”

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Posted 2 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, the best email address to contact our customer service team is customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“Good and nice products,reasonable prices”

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Posted 2 years ago

“The bracelet is gorgeous, I got several compliments in the first few days of wearing it. I ordered it as a wedding bracelet but doesn't go with my pearl necklace but so lovely, I decided to keep it anyway!”

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Posted 2 years ago

“Lovely jewellery at great prices.”

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Posted 2 years ago

“Love my matching necklace and earrings”

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Posted 2 years ago

“Really bad quality jewellery and customer service. The backs of the earrings do not fit properly therefore within minutes of wearing them I had lost an earring. As I have the other earring showing the backs are to big I contacted customer service on numerous occasions however I have never received a response nor acknowledgment of my problem. Such bad service! I wouldn’t recommend”

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Posted 2 years ago

www.JonRichard.com is rated 4.4 based on 4,929 reviews