www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,919 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 16th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the sparkly ball stud earrings and have purchased these twice before as I keep losing one Unfortunately when these arrived they were much smaller than the previous earrings. They are still lovely though and sparkle nicely”

Helpful Report

Posted 1 year ago

“I placed an order for some earrings and paid via PayPal. A few days later, I received an email from Jon Richard and then PayPal, stating that the order was being refunded. There was no explanation for the refund. I could not find a telephone number for Jon Richard on their website. There was, however, a working phone number for Jon Richard on the PayPal refund email. I called this and found a voice message, which had obviously been set during the Covid-19 lockdown period, directing callers to their customer service email address. I contacted Jon Richard via this email address and received a reply several days later to advise that the item was now out of stock.”

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Posted 1 year ago

“Very happy with the purchase”

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Posted 1 year ago

“Beautiful”

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Posted 1 year ago

“A great website easy to use. Kept well informed of the progress of my order. It arrived fairly quickly well packaged. The quality of the good ordered where great value.”

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Posted 1 year ago

“Disappointed with colour as really pink on picture but came back as clear colour but still nice earrings. Almost felt as if wrong colour had been sent. No time to return as needed earrings for wedding.”

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Posted 1 year ago

“Jewellery arrived exactly as pictured in beautiful packaging and delivery was quicker than I expected! Would definitely shop again 😊”

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Posted 1 year ago

“Quick delivery and beautiful rings”

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Posted 1 year ago

“I wasn't happy with the quality of the products. I have returned them and await a refund”

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Posted 1 year ago

“Bought as a present. Arrived quick. Great quality for price. Small and dainty.”

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Posted 1 year ago

“I have lots of compliments when wearing this necklace. I have now bought two more as presents.”

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Posted 1 year ago

“Great product and beautiful finish! Have bookmarked Jon Richards in my browser for future purchases”

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Posted 1 year ago

“I ordered a lovely rhodium plated pearl and crystal brooch for a friend who will soon be 90. I was so disappointed when it arrived because one of the pearls was missing. I contacted JonRichard straight away and sent a photograph. The lady who dealt with the problem could not have been more helpful, she sent me a replacement which I received the next day. Absolutely excellent service, and I'm sure my friend will be delighted with her present.”

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Posted 1 year ago

“We ordered the incorrect product but it was changed for us straight away. Nothing was too much trouble for the staff. Excellent service thank you!”

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Posted 1 year ago

“Not even got my order they will not reply to my emails there us no contact number to ring DO NOT ORDER FROM THIS COMPANY”

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Posted 1 year ago

Hi there, We are so sorry your order has not arrived yet. Please reach out to our customer service team as customerservice@jonrichard.com. They will keep an eye out for an email from you. Kind regards, Jon Richard

Posted 1 year ago

“Beautiful bracelets only downside i thought they would have came in boxes”

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Posted 1 year ago

“Very pretty silver necklace - slightly smaller than I had envisaged. Arrived promptly and was kept informed of each stage.”

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Posted 1 year ago

“Arrived extremely quick and in beautiful condition and very carefully wrapped”

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Posted 1 year ago

“Bought these items as a birthday gift and was loved instantly.”

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Posted 1 year ago

“Very nice earing and stylish”

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Posted 1 year ago

www.JonRichard.com is rated 4.4 based on 4,919 reviews