www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,983 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a few items at high prices and all the diamonds and jewels fell out of most of my items within one day of wearing Them. I don’t recommend as everything had fell out.”

Helpful Report

Posted 4 years ago

“Dissapointed with necklace the photo showed it was much larger than it was I'd one previously from simp,y silver and quality was better and the same original cost won't trust online again”

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Posted 4 years ago

“Cant review an item that hasn’t arrived, cannot get hold of anyone on phone and no replies to emails sent! Was meant for a present for my daughters 13th birthday so not happy at all!”

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Posted 4 years ago

“I haven't received anything yet”

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Posted 4 years ago

“Sterling silver polished heart beaded stretch bracelet: Bought recently and first time worn the polish was coming off the heart and the band on the bracelet. So disappointed and trying to sort out return as went through Debenhams to buy this item.”

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Posted 4 years ago

“I ordered a two tone necklace and bracelet to match. When I received them I was extremely disappointed. They looked nothing like in the pictures. They looked cheap and the gold was so faded I had a hard time making it out to be gold! I returned them via Hermes parcel drip off almost 2 weeks ago. Still haven't heard anything back from Jon Richards.”

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Posted 4 years ago

“Well I would review my order however I am still waiting for my order to arrive. Can you advise please”

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Posted 4 years ago

A member of our customer service team will be in touch.

Posted 4 years ago

“Terrible quality. I bought a bracelet for £50. Felt like it was worth £4”

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Posted 4 years ago

“Disappointed with this purchase as the a lot of the outer links on the mesh bracket how snapped and stick up parallel to the bracelet - thus the bracelet gets caught on clothing and scratches your wrist. Would not recommend as the links/interlocking chains seem weak”

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Posted 4 years ago

“I received the 2 pairs of earrings that I ordered from you. Unfortunately both pairs were broken. I have emailed you but not had a reply.”

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Posted 4 years ago

“The jewelry was a complete mess, so entangled/ and although the label is correct the item is wrong.”

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Posted 4 years ago

“I haven’t even received my order yer”

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Posted 4 years ago

“I love your jewellery but I ordered it more than three weeks ago and still haven’t received it so I’m very disappointed with the delivery side of things. Thank you”

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Posted 4 years ago

“delivery rip off never arrived as promised”

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Posted 5 years ago

“My neckless is beautiful but not impressed with the quality I was taking it off the other day and it completely snapped in my hand I have managed to nip the link back together for now but it shouldnt do this I've had it only 1 week. I messaged customer services about this who asked me to send a picture but I have nipped it back together now so pointless sending a picture as it looks whole again. But it keeps snapping now and again when taking on and off would expect more for a £60 necklace its disappointing”

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Posted 5 years ago

“Still awaiting a refund from on line purchase which was sent back beginning of January,will never use this company again !!!!! Sent many emails ,with replays of we will look into it !!!!”

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Posted 5 years ago

“The delivery of my bracelet was very quick.”

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Posted 5 years ago

“Order confirmed. Money taken. No goods ever received. Taken an age to get a refund. Would not recommend you to anyone. Extremely disappointed.”

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Posted 5 years ago

“0 out of 5. Order no. #1698091. 5 items ordered on the 29th Nov, queried delevery prior to Xmas told only two now in stock. They would send free gift boxes with these two items due to inconvenience caused. Items still not received on the 27th Dec. Still waiting refunds. Communication discraceful. Extremely disappointed. Would not recommend to friends and clients.”

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Posted 5 years ago

“The necklace i bought came broken.”

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Posted 5 years ago

www.JonRichard.com is rated 4.4 based on 4,983 reviews