www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,980 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,980 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely design for price and very wearable for low key style every other occasion.”

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Posted 4 years ago

“Nice looking bracelet extender”

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Posted 4 years ago

“Lovely piece of jewellery at a very reasonable price.”

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Posted 4 years ago

“Beautiful affordable jewelries. The designs are elegant . Very responsive customer services and very quick posting, however the second gift box they sent me to replace a broken one was a different shape and missing the inner lining so it was not useful ! One of the silver earrings back was also missing and they sent a pair of plastic ones as a replacement so I was slightly disappointed. Mainly no promblens with quality but a few items were tarnished so i had to polish them as I was bothered to return them. Wish the product line checked the qualities before sending the items. Overall good products with reasonable prices.”

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Posted 4 years ago

“Arrived very quickly, well packaged but I will be giving it as a gift so I need to get a nicer box”

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Posted 4 years ago

“Beautiful earings”

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Posted 4 years ago

“Nice product, just what I was looking for go with bridesmaid dresses.”

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Posted 4 years ago

“Good value, but would be good if you got the box with the item instead had to order box and pay twice for delivery as for a present.”

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Posted 4 years ago

“Can’t fault quality of necklace but paid extra for express delivery because I needed it for a birthday gift and site stated basic post should arrive in time but could get delayed. However even though I paid extra it still arrived after basic postage date which was too late for the birthday.”

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Posted 4 years ago

“Arrived swiftly very good value for money and well packaged”

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Posted 4 years ago

“The necklace is beautiful and I am really pleased with it. The delivery was absolutely fine and arrived quickly. The only problem I experienced is the blue box that the necklace came in was completely broken. This must have happened during the delivery process. As the piece of jewelry was a special piece I really would have liked the box to offset the piece and keep safe. I thought the box would have been especially nice. Due to how broken it was I unfortunately threw it away. I would like to order another piece but am slightly unsure due to this experience.”

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Posted 4 years ago

“I'm so glad I found Jon Richard. There's a huge selection of lovely jewellery & I've made quite a few purchases online. The quality of the jewellery is excellent & I love wearing the pieces I got.”

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Posted 4 years ago

“I bought several pieces and they are all beautiful. My only comment would be that they don’t all come in a gift box which I didn’t realise. I raised a query regarding this and got excellent service advising where to source them on your website, I even got a refund on the postage which was not expected but a very nice gesture. I personally would prefer to pay extra and have them boxed. Thank you for the excellent customer service.”

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Posted 4 years ago

“Quick shipping:)”

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Posted 4 years ago

“I had the infinity ring set bought for me by my husband it is beautiful but far too small. Unfortunately it was from Debenhams and they are closing down and closed so could not take back. As a gesture of good will customer service said I could return as long as I made an account. That was fine seeing as a gift. But I really loved the ring set and as I didn't want to be unlucky enough to be too late in getting another ordered in the next size up which should have been ok so I also ordered the wedding band at same time paying for both as the refund for the first would not happen until you received. we will be renewing our vows after 36 years of being wed. The rings came I was so excited but they again were too small so I packaged the two boxes together, one with one ring set the other with the ring set and wedding band and returned by signed for next day delivery. I have had a refund as said for the first but was asked if I wanted to keep the wedding band in an email and to return the items. I have returned them I want the wedding band in large and as I have noticed the ring set is out of stock in large please can I have the payment I made separately to be refunded to my card. Please can you help. I am sorry for the low rating but as my returns were not recognised I am not sure whoever received them has checked the packages correctly. I am not a regular online purchaser anywhere and certainly not regular at sending back. Please help regards Megan Pinkney”

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Posted 4 years ago

Hi Megan, We are sorry for the delay. I will send this to customer services and make sure they pick this return up. Sorry for any inconvenience. Thank you, Jon Richard

Posted 4 years ago

“Bought 2 pairs of earrings. Both were as per description and I really like them. Had to cancel 2 rings as the sizes are quite big, however would buy from them again.”

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Posted 4 years ago

“Perfect for purpose. Quality as expected.”

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Posted 4 years ago

“absolutely love the necklace so pretty and amazing quality for the price”

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Posted 4 years ago

“Nice surways”

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Posted 4 years ago

“Lovely silver earrings, gift for sister. Would recommend.”

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Posted 4 years ago

www.JonRichard.com is rated 4.4 based on 4,980 reviews