www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,982 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery but wrong item sent”

Helpful Report

Posted 9 years ago

“I ordered a tiara as i needed it for the next day (wedding trial) i had previously tried it on in debenhams which fit perfect so i ordered of your website, it came and it was huge, i think it would be too big for a mans head let alone a womans”

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Posted 9 years ago

“the chain and pendant were very disappointing, I thought they were of poor quality and the pendant seemed too small. It was a present for someone otherwise I would of returned the item. overall very poor”

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Posted 9 years ago

“I ordered 3 items and received the package quickly. Upon opening the package there was one item missing. I rang the number provided and the young lady on the end of the phone told me " We have run out of stock" so I asked her is it normal to short ship and ignore the matter or was there a refund she asked me to holds on as this was a big warehouse then told me the product was in stock and would be sent. There was no offer of apology and had I not rung probably no offer of replacement goods. Hopefully my package will arrive this week.”

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Posted 9 years ago

“the items i ordered only one was correct.the invoice was correct for the item i ordered but wrong item sent.”

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Posted 9 years ago

“Received the wrong item and coming up to Christmas it's not the best time to happen! I tried to contact Jon Richards 3 times and left voicemails to try and get the correct item sent to me and a refund however I've had no contact back at all. Shocking service. Very very disappointed won't be shopping here again”

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Posted 9 years ago

“Item not received yet . Is there a problem?”

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Posted 9 years ago

“Very disappointing - the items came in plastic bags !!! Where are the boxes ?? - wanting to give as presents !!!!!!!”

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Posted 9 years ago

“After buying items i realised there was a discount code.the code did not work so i contacted the company only to be told it wasnt accepted due to items being in sale. Poor communication and mis-wording will ensure this will be my first and last order.”

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Posted 9 years ago

“The delivery of the order was prompt, unfortunately, the code of another piece of jewellery was advertised under the image of what I ordered. I have called to discuss this problem with a member of friendly staff that guaranteed they would be in touch the following day. However, customer service did not get back to me when they said they would so I will have to follow up the case. This was my first time ordering; I am disappointed and will not be ordereding from Jon Richard again.”

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Posted 9 years ago

“Unfortunately the ring was misshapen, as if it had been caught in something. The earrings were far bigger than Id hoped and too long for me to wear.”

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Posted 9 years ago

“Earrings had a flaw in them not worth the bother of sending back.Ring was ok but quite flimsy”

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Posted 9 years ago

“Bought pearl ear climbers for holiday. When reached destination one pearl had come off earring.Never worn. Very disappointed.Hopefully when I get home I will be able to glue it back.”

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Posted 9 years ago

“I ordered 3 bracelets crystal disc, and one mesh magnetic. None were boxed, they looked cheap and unsuitable for a gift for adults. Very disappointed, and returned to Jon Richard.”

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Posted 9 years ago

“I ordered a pair of teardrop earrings for my daughters wedding and received a completely different pair. Had to go into Debenhams and swap them. Luckily they had the original pair I ordered. Will be reluctant to order online again.”

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Posted 9 years ago

“I was very dissatisfied with my purchase, as the pearl earrings were a different colour to the necklace , have returned them for a refund .”

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Posted 9 years ago

“I was very dissatisfied with my purchase, as the pearl earrings were a different colour to the necklace , have returned them for a refund .”

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Posted 9 years ago

“Well I cannot comment I have not received it yet I odered it on the telephone on Wednesday and today is friday Jackie fage”

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Posted 10 years ago

“Asked to write review but have not received my order!!”

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Posted 10 years ago

www.JonRichard.com is rated 4.4 based on 4,982 reviews