www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,980 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,980 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after 1 week the colour started to fade from the bracelet.”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear this. You can return your goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please contact our customer service team at customerservice@jonrichard.com with your order reference. Thank you, Jon Richard

Posted 2 years ago

“I have bought alot of Jon Richard jewelery and have always been very pleased. Unfortunately this purchase was disappointing. The necklace in the set I bought snapped almost as soon as I put it on.”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear this. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. You can return your goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, the best email address to contact our customer service team is customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“I ordered a silver necklace and when it turned up it was a multi coloured chain very disappointing”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear this. You can return your goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, the best email address to contact our customer service team is customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“Poor quality item described as plated but just 4 rows of dimantes which don’t really sparkle, will be returning for a refund.”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear this. You can return your goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, the best email address to contact our customer service team is customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“Ordered 2 separate bracelets for daughters Prom. Both out of stock when showing available.”

Helpful Report

Posted 2 years ago

Thank you for your review and many apologies for the recent issue you experienced. Our team are currently investigating this, if you have any further queries please don't hesitate to contact our customer service team at customerservice@jonrichard.com.

Posted 2 years ago

“Ordered a bracelet on the 20th May and had a notification of it's despatch on the 25th May; 10 days later it's now the 4th June and I still haven't received it. Very disappointing.”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear this. Our customer service team have advised that your parcel was unfortunately lost in transit and that they have now resolved the issue for you. Many apologies again and if you have any further queries, please don’t hesitate to contact customerservice@jonrichard.com. Thank you.

Posted 2 years ago

“I ordered my items on 20th May for my son’s wedding on 30th. However it is now 3rd June and I have still not received it so unfortunately will be returning it once it eventually arrives. I was willing to pay for express delivery but there was no option for this at time of ordering online, however, I still thought 10 days would be plenty of time for this to arrive.”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear this. Our customer service team have advised that your parcel was unfortunately lost in transit and that they have now resolved the issue for you. Sincere apologies again and if you have any further queries, please don’t hesitate to contact customerservice@jonrichard.com. Thank you.

Posted 2 years ago

“Faulty item”

www.JonRichard.com 1 star review on 1st June 2022

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear this. You can return your goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, the best email address to contact our customer service team is customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“The quality of the earrings was not worth the money I paid. I contacted customer services regarding this and received no reply. Very disappointed and will not be shopping with you again”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, the best email address to contact our customer service team is customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“Really bad quality jewellery and customer service. The backs of the earrings do not fit properly therefore within minutes of wearing them I had lost an earring. As I have the other earring showing the backs are to big I contacted customer service on numerous occasions however I have never received a response nor acknowledgment of my problem. Such bad service! I wouldn’t recommend”

Helpful Report

Posted 2 years ago

“I got a bracelet from here as a gift for somebody and the quality was so bad that I couldn't give it to her. I, myself don't think that I'll ever wear it.”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“The product never came”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear this - unfortunately, the item was out of stock at the time of processing your order and a refund for this item has been completed. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com if you have any further queries. Thank you, Jon Richard

Posted 2 years ago

“Not happy at all, recieved wrong item and paid for gift box but did not recieve it”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“Brought this Bracelet for my friend for her birthday I paid my money then the very next day I had a email saying your money has been refunded no reason for why it had been just that I was so so upset”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear this. If you have any queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“Bad things delivered and he represented like this is a good thing”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“Received 2 items - bracelet too small - looked for sizing under product details and all it gave were ring sizes! Other purchase was a pair of pink Pearl earrings that weren’t pink!!!”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“The tiara arrived rusted with a missing pearl”

Helpful Report

Posted 2 years ago

“I ordered a bracelet a.d gift box, it arrived not in the gift box so what ws the point as it went directly to the recipient. The other part of the gift was out of stock and I was emailed too late to get anything else. Not a happy customer”

Helpful Report

Posted 2 years ago

“I ordered a bracelet. Before due delivery date I received an email thanking me for returning it!!!! Refund came through ok.”

Helpful Report

Posted 2 years ago

“The colour of the metal has started to change. Only wore it twice. So upset.”

Helpful Report

Posted 2 years ago

www.JonRichard.com is rated 4.4 based on 4,980 reviews