www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My kids love the earrings”

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Posted 2 years ago

“Fabulous quality, exactly what we were looking for.”

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Posted 2 years ago

“Good quality but only negative point is the over the top price for postage to the isle of man just because you don't recognize the isle of man as being in the UK which it obviously is”

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Posted 3 years ago

“Bonjour et merci. Ma commande a été deposée à la poste alors que j'avais demandé qu'elle soit deposée à domicile et malheureusement je n'ai pas eu le temps de la récupérer à la poste et il va vous être renvoyé. Comment faire pour qu'on me le renvoie avant que la commande ne vous parvienne. S'il vous plait. Merci”

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Posted 3 years ago

“Lovely necklace for my daugher to wear on her wedding day would have given 5 stars if it came in a presentation box”

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Posted 3 years ago

“Thank you . I knew I would be pleased with the brooch pins as I'd previously been given a Jon Richard similar boxed set of three as a retirement present . I have recently recommended your site to friends”

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Posted 3 years ago

“The website is pretty easy to navigate through and love I can filter so much to see items I'd be interested in. The customer service are amazing and respond quickly to queries and were kind enough to put the link if the item I was looking for when it became available. Only reason I have knocked a star off is twice I've ordered and twice a pair of earrings either lost a crystal after a day wearing them or already had a couple of crystals missing when I ordered (I already had the same pair which didn't lose crystals and loved but lost an earring so replaced with 2 new pairs - 1 earring missed a couple of crystals so returned). The return of these was very easy as I don't have a printer but could get label printed at the post office once I'd filled in details online. I received a full refund for the items promptly (given the choice to receive a replacement). Ideally wouldn't have needed to return but glad it wasn't a hassle. The other items I bought are lovely, well packed (not overly environnemental with a lot of plastic pouches which hopefully might consider changing to more environmentally friendly material), and arrived promptly in perfect condition. I received a lot of compliments on my sparkly paw earrings and hope more 925 paw jewellery might come up for the animal lovers. Highly recommend getting items from Jon Richard and will buy again. Thank you.”

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Posted 3 years ago

“Loved the bracelet but was very disappointed it didn’t arrive with a gift box of any kind. As it was a gift for someone else I had to purchase a little box to pop it in to make it look pretty. Would’ve expected a bit more in the way of gift presentation!”

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Posted 3 years ago

“I loved the knot charm and quality of the necklace. Appreciated being able to make a charity donation but did not like the little 'felt' bag I ordered. Would have preferred actual felt. Looked a little cheap.”

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Posted 3 years ago

“Lovely bracelet”

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Posted 3 years ago

“Good quality reasonably priced string of pearls.They look more expensive than the actual price.”

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Posted 3 years ago

“Beautiful jewellery n clear instructions. But unable to leave jewelry long in the basket longer, or for 2 days to decide on whether to buy or not.”

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Posted 3 years ago

“Bought a some jewellery for my sister she was happy with present delivered on time great shopping experience”

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Posted 3 years ago

“Ordered a jewellery set and when arrived a jewel was missing in the bracelet so returned and another was send out straight away. My daughter also liked the set so decided to order as well but unfortunately the price had gone up in a matter of a couple of weeks.”

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Posted 3 years ago

“The jewellery is beautiful, a shame it is not presented in a presentation box as this lets it down. If I had purchased through a catalogue, and not direct it would have come in a box. The items purchased were gifts for bridesmaids and the bride, so not ideal!”

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Posted 3 years ago

“Very beautiful bracelet. Only gift pouch not arrived (was in description)”

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Posted 3 years ago

Thank you for your feedback - please contact us directly at customerservice@jonrichard.com where we can resolve the issue of your missing item.

Posted 3 years ago

“Ordered a trio set of earrings & necklace. Good quality and was delivered quickly. Happy with purchase.”

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Posted 3 years ago

“Happy with purchase, would buy again”

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Posted 3 years ago

“Very good quality, always get good value with Jon Richard.”

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Posted 3 years ago

“Look great, just disappointed it's not navy as the description said. Navy is my mums favourite colour and she'd have liked the present more if it was navy. (the only colour to select DID say purple, but the title of the product said navy)”

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Posted 3 years ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews