Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

“You cancelled the order I didn’t receive anything.”

Posted 1 year ago

Hi, thank you for your recent review. We're sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 1 year ago

“It's been 3 weeks and I'm still waiting for the package to get there. I also don't know which of the 3 email @'s i am even supposed to write this to so i will figure this out afterwards.”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We're sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 1 year ago

“The hoop earrings are very loose and always come off”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you to follow our returns procedure. Full returns details can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 1 year ago

“Ordered on the 14th June, with estimated delivery by the 23rd June (still waiting) - Ordered items to wear on my daughters wedding day on the lst July (hopefully postman brings them tomorrow)”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We're sorry to hear you weren't completely satisfied with your recent order experience - please contact our customer service team at customerservice@jonrichard.com, one of our team members will be in touch as soon as possible with an update on your order status. Thank you, Jon Richard

Posted 1 year ago

“I’m normally very pleased with items from here however this recent necklace was a shame. The clasp seems to have been damaged or not correct, lost this the first time I wore it… I’m sure careful with clasps.. it fell off in the sink first time, I re did it up and double checked… it was lost about 30 minutes later.. it was for my birthday… a shame. I will re order as it looked nice.. I hope someone will help me with this.”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We're sorry to hear about the recent issue you experienced; if you find a defect or damage within 30 days, contact our Customer Care Team as soon as possible at customerservice@jonrichard.com with your WEB order number to hand. Thank you, Jon Richard

Posted 1 year ago

“I can’t. I haven’t received anything”

Helpful Report

Posted 1 year ago

Hi, thanks for your recent review. We apologise for the recent issue you have experienced. Please contact our customer service team at customerservice@jonrichard.com with your WEB order reference number, we will look into this for you as a matter of urgency. Thank you, Jon Richard

Posted 1 year ago

“Gorgeous when I was first given as a gift, however the underside of my bracelet turned copper and even the top is starting to turn copper colour too. It’s rhodium plated. I have been careful with it. Only lasted about 4weeks before tarnishing so disappointed. I’ve only purchased this one as I didn’t want the person who gifted it to me to find out.”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 1 year ago

“Only worn ear rings a couple of times and the part that goes through the ear snapped, not happy at all”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 1 year ago

“Hardly any colour to this set was not gold looking almost silver couldn’t wear as order gold”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We're sorry to hear you weren't completely satisfied with your purchase - you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 1 year ago

“Wear it once and it turns grey and turns your neck green. Absolutely over priced and just a piece of tat that you can buy for a fraction of the price of a stall”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 1 year ago

“I only had my tennis bracelet for just over a week and it snapped. Because I ordered it through my Blue Light card , I work for the nhs, it made it almost impossible to deal with a refund. So unfortunately I now have a broken bracelet and I am out of pocket financially.”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 1 year ago

“The earrings where broken still awaiting replacement”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We're very sorry to hear about your recent issue and ask for you to email our customer service team at customerservice@jonrichard.com for us to help resolve this as soon as possible. Thanks, Jon Richard

Posted 1 year ago

“Not received order since ordered in feb . Emailed and no response.”

Helpful Report

Posted 1 year ago

Good morning and thank you for your recent review. Our customer service team have responded to your email to help resolve this issue for you - their email address is customerservice@jonrichard.com. We apologise for any inconvenience caused and aim to solve this for you as quickly as possible. Thank you, Jon Richard

Posted 1 year ago

“I have been asked to review an order i still have not received”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. Please contact customerservice@jonrichard.com for updates on your recent order. Thank you, Jon Richard

Posted 1 year ago

“Was not impressed with my tiara as it arrived out of shape and after trying to fix it, it still didn’t look right. I have purchased another one.”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the following returns procedure. https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 1 year ago

“Item not received”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. Please contact our customer service team at customerservice@jonrichard.com and a member of our team will help to resolve the issue for you as soon as possible. Thank you, Jon Richard.

Posted 1 year ago

“They stated Rodhium earrings but they affected my ears, so I cannot wear them. I'm allergic to sterling silver and titanium, but I can wear rhodium/rhodium plated and platinum only. Bit annoying that they said rhodium but clearly not.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are extremely sorry for the recent issue you experienced and advise you to contact our customer service team at customerservice@jonrichard.com who will help to resolve accordingly. Thank you, Jon Richard

Posted 2 years ago

“I did not get no parcel”

Helpful Report

Posted 2 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com who will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“Unfortunately I am not happy.. my son bought a bracelet for his gf for valentines day and the magnets are not strong at all. The bracelet falls off her wrist alot. Shame because he is only 14 saved his money up for it and its not the best.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com who will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“Broke the first day after receiving the product. Clearly poorly produced.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

www.JonRichard.com Reviews