www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was good. Long delivery time.”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. Due to recent courier strikes we have been experiencing delays with our expected delivery dates. We are extremely sorry your order took longer than expected to arrive and want to thank you for your patience on this occasion. Thank you, Jon Richard

Posted 2 years ago

“The shopping process was very easy and straightforward. The item (tiara) was beautiful and arrived really well packaged and protected. I had an issue with my order that I received an answer for the very next day. Three things that could be improved on: 1. Offer tiara boxes to buy (none available in the gift box section) 2. The confirmation email states you'll get an email once the item has been dispatched, I got none. 3. Provide a tracking link, especially for international orders.”

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Posted 2 years ago

“Quite sparkly”

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Posted 2 years ago

“The jewellery is absolutely beautiful so lm very happy about that. Delivery took longer than I expected but no real drama there. However, I was disappointed with the cheap basic packaging used for such beautiful quality jewellery. If you buy in-store you get some pretty tissue and they take care to wrap it nicely. My jewellery was sent to me in bubble wrap and a brown cardboard box. I would have at least expected some tissue and maybe a small pillow pack. Jon Richard needs to work on their presentation. I don't want gift wrapping but l do expect more than bubble wrap!”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. If you are not entirely satisfied with your purchase it can be returned free of charge for a full refund. Thank you, Jon Richard

Posted 2 years ago

“Hello! Item's was good,fast delivery,but I cannot tell for quality because that is a Christmas present! If you're asking about your site im satisfied for 100% and i will buy from you. Regards and thanks for your service”

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Posted 2 years ago

“2 brooches weren't as sparkly as I expected. I was then disappointed when they were reduced in price soon after purchasing. Doubt I'll ever order again”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 2 years ago

“Excellent value for money and a great gift for my wife. Fashionable, good-looking and will go with a wide range of clothes.”

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Posted 2 years ago

“Fast delivery, goods as described, only a pity that without a box”

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Posted 2 years ago

“Lovely jewellery. A couple of items did not match the colour of stones as shown in pics but I guess that's one of the issues with online shopping.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We have passed these comments on to the relevant team to investigate further. If you are not entirely satisfied with your purchase it can also be returned free of charge for a full refund. Thank you, Jon Richard

Posted 2 years ago

“Nice beautiful jewellery, slightly on the expensive side. The ring was smaller than expexted size, so had to return amd order a bigger size.”

Helpful Report

Posted 2 years ago

“Perfect extender for my swarovski tennis bracelet which broke making the bracelet too short to wear! Amazing price at a third of the price if bought from the retailer. Only bug bear was the £3.50 postage for a £1.20 item but still cheaper than buying from the original retailer so all good!”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are sorry to learn of the recent issue you experienced with your order. Please contact our customer service team at customerservice@jonrichard.com who will help to resolve. Many apologies again for any inconvenience caused. Thanks, Jon Richard

Posted 2 years ago

“Good quality and an excellent price”

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Posted 2 years ago

“Everyone loves my bracelets. I have had numerous compliments.”

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Posted 2 years ago

“Loved the jewellery but was a bit disappointed with how they were shipped. Admittedly I didn't pay extra for the gift box as they were for myself but I did expect them to come in some sort of box, rather than 2 small plastic bags which meant I had to untangle the necklace when it arrived.”

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Posted 2 years ago

“Gorgeous jewellery, however really disappointed with packaging as this was a gift. For the price I would of expected it in a box or equivalent not a plastic bag.”

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Posted 2 years ago

“Was going to buy this from Very for £25 went to jon richard website and was reduced to £7.50 so bought if from there glad i never paid £25 as its only costume jewellery and not worth the price tag on Very. However it is a lovely bracelet and glad i bought it. It”

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Posted 2 years ago

“My order was delivered on time, loved every piece”

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Posted 2 years ago

“Excellent jewellery at low prices. Have bought some beautiful pieces in the sale❤️”

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Posted 2 years ago

“Delivery was faster than i expected, beautifully packaged so they arrived safely. Lovely earrings, havent worn them yet, saving them for a trip to Paris next month”

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Posted 2 years ago

“Delivery good, ordered small locket, heart pendant and crystal necklace , nice quality and pretty but small sizes. I have bought 3 extensions to lengthen all necklaces.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent positive review, we are pleased you were happy with your purchase. We endeavour to include all product sizing information within our product page details, if you have any future specific product queries, please contact our customer service team at customerservice@jonrichard.com who will be more than happy to provide you with further information. Thank you.

Posted 2 years ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews