www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,983 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave 3 stars because I purchased matching items, To then getting a refund for which I thought maybe items had gone into sale. If I had received and email to tell me the necklace wasn’t I stock, I wouldn’t have just cancelled the whole order as all items kinda matched. On a plus I still love the quality Of Jon Richard It just would have been helpful Many thanks”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear about the recent issue with your order. We have informed the relevant team to investigate further - if you have any order queries please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you.

Posted 2 years ago

“The descriptions of the necklace are wrong , they contradict each other . It says in product info that the chain is 16” long , it is around 30 “ , a vast difference . I wanted a shorter length , a little disappointed as now have to buy a shorter chain .”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear about the issues you experienced with your recent order and will investigate accordingly. Our customer service team email address is customerservice@jonrichard.com for any order queries you may have. Thank you, Jon Richard

Posted 2 years ago

“Lovely necklace but not very long needed to buy a necklace extender for it”

Helpful Report

Posted 2 years ago

“Very pretty earings excellentquality , totally unsuitable with my outfit. Didn't even take them out of the box . No refund allowed. Disappointing.”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear this. If you aren't completely satisfied with your order, please contact our customer service team at customerservice@jonrichard.com with your order reference number to help resolve the issue. Thank you, Jon Richard

Posted 2 years ago

“Loved the snowflake broach I bought as a gift but the bangle was awful. The plastic ring attaching the tag had cut into jewellery and displaced the gems that were obviously glued in place. It also had a really strong horrible glue smell to it. Needless to say this has been returned. It’s strange how inconsistent I found the products. I was planning on purchasing more items for my wedding jewellery but now I’m not sure if I’ll take the risk when the items would be for my big day!”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear this. Goods can be returned within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please contact our customer service team at customerservice@jonrichard.com with your order reference. Thank you, Jon Richard

Posted 2 years ago

“Ordered gold and came as rose gold”

Helpful Report

Posted 2 years ago

Hi, thanks for your review and apologies for any inconvenience caused - please contact our customer service team at customerservice@jonrichard.com with your order queries and we will help to resolve. Thank you.

Posted 2 years ago

“A beautiful ring shame when I ordered it said greystones on the ring but came purpley blue stones Was looking forward to a grey stoned ring”

Helpful Report

Posted 2 years ago

Hi, thanks for your review and apologies for any inconvenience caused - you can contact our customer service team at customerservice@jonrichard.com with any order queries. Thank you.

Posted 2 years ago

“Nice earrings but a lot smaller than anticipated”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear you weren't completely satisfied with your purchase. You can return goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“A lot smaller than expected. Nice colour and detail. Backs are very large.”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear you weren't completely satisfied with your purchase. You can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“The items are very beautiful, however the quality is not the best. One of the earrings I got had one crystal unattached and the piercing side fell off as soon as I tried them on. I tried repairing them, but no luck.”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“Ordering on website was straightforward and the tennis bracelet was delivered within a few days. Unfortunately there was a fault in the bracelet so I am having to return.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We are sorry to hear one of your items was faulty - please contact our customer service team at customerservice@jonrichard.com, they will be happy to provide you with a replacement. Thank you, Jon Richard.

Posted 2 years ago

“Nice earrings, arrived on time, well packaged - just not quite as colourful as the photo which was a bit disappointing”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We are sorry to hear that you weren't completely satisfied with your purchase. You can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please don't hesitate to contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“Product is lovely! Grand like ! For a wedding earing . Good quality 15 euro customs tho had be paid on 30 euro product Not worth it !”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We are sorry you weren't completely satisfied with your experience. Our full delivery terms can be found in the following link - https://www.jonrichard.com/delivery-details-i54 For any further information or queries please contact us via customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“I loved the 2 x jewellery sets - perfect and as the picture showed. Will get a lot of wear from both of them, neat and very pretty. Was bitterly disappointed in the flower earrings - no size was shown and I had no idea they were huge and totally unwearable. Quite frankly they would look ridiculous and especially for pierced ears. They were only £5 so I have written this off as a bad purchase, not opened or touched, just put in a drawer - will be very careful though again as I really had no idea from the picture/ description.”

Helpful Report

Posted 2 years ago

“The earrings were lovely but a lot smaller than I thought they would be.”

Helpful Report

Posted 2 years ago

“The images of most products on the website are very diffeernt in real life in particular the size. the jewelry pieces are very small in real life.”

Helpful Report

Posted 2 years ago

“Items were delivered with a paid item replaced by something completely different and it was cheaper. Disappointing”

Helpful Report

Posted 2 years ago

“Ok Larger than I thought and look a little cheap. Haven’t worn them as not sure I like them.”

Helpful Report

Posted 2 years ago

“Beautiful earrings. But I won’t be ordering from a UK based site again. A 10 eur customs charge was placed on my package (being delivered to Ireland!) and there were delays in delivery.”

Helpful Report

Posted 3 years ago

“lovely chain and earrings, I was a bit disappointed as I was expecting the stone in the earrings and neck chain to be a bit bigger, never mind I dont often buy on line, next time I will buy from Pearsons store Enfield”

Helpful Report

Posted 3 years ago

www.JonRichard.com is rated 4.4 based on 4,983 reviews