www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,921 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 16th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and good quality and beautiful jewellery for women. I like it very much.”

Helpful Report

Posted 1 year ago

“I bought a ring set for myself and I love it. They are stunning dainty rings just what I wanted,and they look expensive,”

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Posted 1 year ago

“Lovely items (and I am now keeping one for myself it is so nice) but I wish they offered an alternative gift box as the pink gift box mentions 'simply silver' but the item for the gift is not sterling silver”

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Posted 1 year ago

“I recieved 3 purchases.Couldnt see them in package,for paper .Note on package,if opened cant return.Have to open.So once ive opened stuck with them.Despite comments on facebook,and e mailing no response.I bought lots from jon richards in Debenhams over the years.Wont buy from website again.Feel this is a way of making you keep purchases.”

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Posted 1 year ago

“Lovely earrings just like photo arrived as promised thank you”

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Posted 1 year ago

So pleased you love the earrings, we appreciate the support! Thanks, Jon Richard

Posted 1 year ago

“Really lovely. Well made and for the size of the piece, quite heavy. The recipient loved it :o)”

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Posted 1 year ago

“Very pleased with purchases and service! I am sure my friends will appreciate their small presents! Thank you!”

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Posted 1 year ago

“Items are lovely, quickly delivered. The only snag was that the boxes all broke when opened, so not ideal as a gift. However, for the price they were great value.”

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Posted 1 year ago

“Received my jewellery and the quality is amazing”

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Posted 1 year ago

“My ring arrived super fast and they were so much nicer in person. Absolutely love them and will definitely order more jewellery.”

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Posted 1 year ago

Thank you for the 5 star rating! It's always great to hear when customers are delighted with our products. We are so glad your ring arrived quickly and that you love it! We look forward to having you shop with us for more jewellery soon. Thanks, Jon Richard

Posted 1 year ago

“Brought a gorgeous set for my wedding. Cannot fault it. Looked amazing on the day too”

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Posted 1 year ago

“My jacket butterfly pin was perfect It was excellent value for money and was well packed and presented in a lovely box.”

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Posted 1 year ago

“Received an empty box with a delivery note saying the jewellery was to be refunded. No email, no update. I almost gifted someone an empty box because of your lack of professional customer service. Absolutely disappointed as there's now no time left to get another present.”

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Posted 1 year ago

“I bought an earring 5 weeks ago and I have not received it and my money has not been returned. The site has no number to contact them. Its such a shame I didn't read the review before purchasing this item. I would need my money to be returned ASAP.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your recent review. We're extremely sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 1 year ago

“Lovely helpful staff had a broken braclet but they were great and sorted it out quickly thank you and I forgot to say that the rest of my order was great really pleased”

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Posted 1 year ago

“I am again delighted with my purchases. Lovely items reduced in the sale (two necklaces), ease of purchase and speed of delivery all great. Would recommend.”

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Posted 1 year ago

“Pearl earrings - one pearl fell out as soon as I touched the earring. Silver and gold effect earrings- both cushion pads dropped out and so far I’ve not managed to push them back in. Necklace - still in packaging. Not impressed with purchases!”

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Posted 1 year ago

Hi, Thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund/replacement request. Thanks, Jon Richard

Posted 1 year ago

“I bought a sterling silver pendant necklace. It arrived very quickly and the small cubic zirconia pendant looked fine, but the chain seemed very thin. I bought it to wear at a wedding in Australia, so packed it. When I went to put it on, the clasp immediately came away from the chain so I never got to wear it at all. I should have gone to Primark or Claire's Accessories, would have been better quality.”

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Posted 1 year ago

“Everything is beautiful ,,delivered promptly and good value ,,,however products are very very much smaller than pictures lead you to believe which can disappoint if they are meant for gifts , it may be an idea to include the boxes or packaging rather than charging extra”

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Posted 1 year ago

“I was very pleased with the necklace and was delivered in good time”

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Posted 1 year ago

www.JonRichard.com is rated 4.4 based on 4,921 reviews