www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,951 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 9th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I m very happy jon richard my bracelet.excellent.”

Helpful Report

Posted 6 years ago

“Not impressed. 1 item just didn’t turn up with any explanation or anything just a red biro line through it and then money back in my account several days later. 1 of the other items broken, which I emailed about and was assured a replacement. This has yet to arrive and it has been a while now. Shame because the items in the past I have purchased have generally been nice and I would have ordered again but this has sadly let them down”

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Posted 6 years ago

“I purchased some new backs for my stud earrings sadly most are too loose and one fell out the first time I used it fortunately I was at home and found it later on the carpet but now nervous to use going out sad as I bought quite a few to replace old broken ones .”

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Posted 6 years ago

“Fast and efficient delivery with great prices to match! Would shop here again.”

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Posted 6 years ago

“Ordering from this company is so easy and their products are always exactly what you see in the pictures, I have never been disappointed with their jewelry, first class and everybody thinks that it is real and not costume jewelry as it does not tarnish in any way.”

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Posted 6 years ago

“Paytm customer care number 6291426691==6291060187// Paytm customer care number 6291426691==6291060187// Paytm customer care number 6291426691==6291060187// Paytm customer care number 6291426691==6291060187// Paytm customer care number 6291426691==6291060187// Paytm customer care number 6291426691==6291060187//”

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Posted 6 years ago

“when my parcel was delivered it was dumped beside the rubbish bin .because delivery driver was too lazy to put note in door or give it to one of the neighbors.im disgusted with this service.i no apology.i will not be using this service again.im truly disappointed because it was present for someone”

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Posted 6 years ago

“Bought two pair of earrings and some bullet backs, I find the wingnut ones two fiddly Delighted with all”

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Posted 6 years ago

“Quick delivery. Helpful staff.”

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Posted 6 years ago

“Perfect. Just what I was looking for. Fast delivery too!”

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Posted 6 years ago

“Fantastic quality item and speedy delivery. Would recommend”

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Posted 6 years ago

“Efficient, ordered & delivered with no problems. Gorgeous bracelet as expected. Just what I was looking for.”

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Posted 6 years ago

“This Christmas was my first year of shopping online for Jon Richard Jewellery as i normally go in store, however, i wouldn't exactly say that it was the best experience. I had the wrong item sent out to me twice which caused hassle, and when i did finally speak to the warehouse manager, i was lucky that they had 1 LEFT of the item i had originally ordered. Had have the item gone, i would have been completely dissatisfied, but the manager was very nice and kind about it, and said she wasn't sure why the second mistake was sent out without without phoning me back first to make sure it was the right one, but that the woman who usually covers the warehouse was off hence why it was the manager calling me. I did get to keep one of the 2 necklaces that were sent out by mistake as an apology, but i wanted to leave this review to encourage people to check their packages sooner rather than later for any errors.”

Helpful Report

Posted 6 years ago

We are really sorry that your first experience of ordering online with Jon Richard did not run smoothly. We have taken your feedback on board and will use it in order to improve our communication. We are constantly striving to improve our services and are therefore really grateful for your feedback.

Posted 6 years ago

“Very pleased with purchase, exactly as described, well packed, and rapidly despatched. Would definitely buy from JR again”

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Posted 6 years ago

“Bought an ‘emerald and diamonte’ necklace and earring set , absolutely love it ! Good quality and classy. Will definitely purchase again”

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Posted 6 years ago

“Really good quality products and fast delivery”

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Posted 6 years ago

“I saved an item and area manager knew I am coming from three hours away for the necklace that was the last one and she put it out on shelf how disgusting. Totally bad customer services and no phone payments and reserve system.”

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Posted 6 years ago

“Description didn’t matched the item . Very disappointed”

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Posted 6 years ago

“Love all jewellery. I ask for a new brooch every Christmas, great value, I always get great comments.”

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Posted 6 years ago

“Very good service, quick delivery considering it was Christmas time.”

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Posted 6 years ago

www.JonRichard.com is rated 4.4 based on 4,951 reviews