www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,919 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 16th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really nice bag”

Helpful Report

Posted 11 months ago

“Lovely bits of jewellery, really good prices. I made error on order and their customer service was superb sorted straight away even though it was my error.”

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Posted 11 months ago

“The pearl necklace I purchased is well made and delivery was prompt.”

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Posted 11 months ago

“Great jewellery. Just as shown in pictures. Great service and fast delivery. I will definitely reorder from this seller.”

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Posted 11 months ago

“Beautiful rings at amazing price. I needed a replacement engagement ring as I couldn’t afford to get my real one repaired so I thought I’d try these ring. I was a bit anxious that these rings would look cheap or unsubstantial but they actually look really authentic with a 1 carat size stone in the engagement ring. I ordered a small which was a perfect fit for an ‘L’ size ring. Absolutely thrilled with them.”

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Posted 1 year ago

“Beautiful little necklace bought for my daughter hence the love hearts, perfect gift for a loved one.”

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Posted 1 year ago

So pleased it was well received! Thank you for choosing to shop with Jon Richard

Posted 1 year ago

“I bought a pearl set from Jon Richard, for my mother to give to my daughter in law for Christmas. Ordered on 9th December, email to say dispatched on 15th December but it hasn't arrived. Family embarrassed. No phone number to contact Jon Richard. Three emails sent and still no reply. No package tracking number. Won't use them again.”

Helpful Report

Posted 1 year ago

Hi There, We’re sorry that it took longer than usual for you to receive your product. We know any kind of delay is frustrating, and we want to assure you that this was only a temporary delay in deliveries that has now been resolved. Kind regards, Jon Richard

Posted 1 year ago

“service wasn't the worst but wasn't GOOD either unfortunately. could be a one off, I have no idea. bought a necklace/earring set for christmas gift - 1. it got delivered to completely the wrong address, so maybe Jon Richard could ensure tracked postage instead? to avoid these issues. & 2. it was completely the wrong set they sent. 3. it took them OVER a week, to reply to two emails I sent to there customer service email about the issue. no auto response email to let me know they'd received anything or how long it would take them to get back to me. all in all, a bit of a mess about if I'm honest. could be because it's christmas but... still not a great, functional service. disappointed.”

Helpful Report

Posted 1 year ago

Hi there, The end of year is a very busy time for us, and our customer service team experienced a high volume of enquiries. However, we always seek to respond to customers within 1-3 days and we’re very sorry that this did not happen on this occasion. [If you are still waiting to receive your product, please contact us on with your order number and we’ll investigate further.] Kind regards, Jon Richard

Posted 1 year ago

“The items I eventually received where very nice. However the item I was particularly wanting was not delivered, I was not informed there was a problem and only realised I would not receive it when my bank advised I had a refund! No explanation on the delivery note, the item was just crossed off. I was asked for a review a week before the items had been delivered.”

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Posted 1 year ago

Hi there, We always aim to deliver the best service to our customers and we’re sorry we had to cancel your item. The end of the year is a very busy time for us but as soon as we realised your order was out of stock, we refunded you the money straight away. Kind regards, Jon Richard

Posted 1 year ago

“Order never turned up, they've ignored my emails, have taken my money. Disgusting service!”

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Posted 1 year ago

“When I went to wrap Up the bracelet I ordered it was not in the box I sent an email as could not find a phone number and 2 days have passed with no reply from them. Therefore please check your orders and don’t expect a reply from them. Poor customer service.”

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Posted 1 year ago

“I never received the order which they claim was despatched on the 7 December and my email has not received a reply. No telephone number on the website to speak to anyone. This was a gift and it’s very disappointing.”

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Posted 1 year ago

“I am writing to express my extreme frustration regarding my recent order. I had placed an order for gifts intended for my triplet sisters, and the experience has been incredibly disappointing. Not only did the shipping take much longer than expected, but to my dismay, the items never arrived. Instead, I received a refund without any explanation or communication about the issue. This level of customer service is unacceptable, and I am genuinely fuming about the entire experience. I had high expectations for the gifts, especially given the significance for my sisters, and the lack of information and resolution has left me extremely dissatisfied. I urge you to address this matter promptly and provide an explanation for the inconvenience caused. your customer service ignored me aswell when i raised this issue .”

Helpful Report

Posted 1 year ago

“Very slow delivery and when arrived one of the items was missing, with no communication as to whether it was out of stock / coming later / would be refunded. Previously sent an email asking for an update as slow delivery, but never received a reply.”

Helpful Report

Posted 1 year ago

Hi there, We’re sorry we’ve been slow to reply to you. We always seek to respond to customers within1-3 days, but our customers experienced longer wait times at the end of the year due to a temporary technical error. This has now been resolved, but if there’s anything further we can help you with please do contact us. Kind regards, Jon Richard

Posted 1 year ago

“Have recently made two orders from this site after coming across them on accident. Amazing. Fast delivery beautiful products will definitely buy again.”

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Posted 1 year ago

“Havent received it even though it should be here....”

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Posted 1 year ago

We’re sorry you’ve not received your order yet, – this is not what we aim for and below the standards we hold ourselves too. We would like to look into this issue for you – please could you contact us on customerservice@jonrichard.com with your order number and we’ll investigate as a priority. Thank you.

Posted 1 year ago

“A week after I placed my order I received another email to say my order has been dispatched. After a week I still didn't have my order so I emailed Jon Richard to enquire but I got no response so emailed again but still no response. It's impossible to spk to anyone at Jon Richard as they don't give out a telephone number. I then received an email to say my refund is on the way even though I didn't request one as I was still hoping my order would arrive. I've just received another email inviting me to leave a review and in this email Jon Richard hopes that I'm happy with my order and the service??? I wouldn't use this company again as their customer service seems to be non existent, and reading other reviews it seems it's common place. Please shop else where.”

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Posted 1 year ago

“It took a week for you to tell me my item wasn’t in stock and refunded my money”

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Posted 1 year ago

“Ordered some earrings online. Got an email a few days later to say my purchase had been refunded. I replied and asked why. I didn’t elbear anything. Money however was returned.”

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Posted 1 year ago

Hi there, We’re sorry you never got a reply from our team – this is definitely not what we aim for and below the standards we hold ourselves too. We refunded your money because the product was out of stock. Unfortunately, due to a temporary technical problem it was still appearing as available on our website when that wasn’t the case. This shouldn’t happen again as we’ve resolved the problem. Kind regards, Jon Richard

Posted 1 year ago

“I was disappointed with the quality as they look like something I could have bought in Claires Accessories. As the tamper seal was over the front of the earrings, I couldn't look at them through the packaging so I had to break it. It's a shame. They looked lovely on the picture.”

Helpful Report

Posted 1 year ago

www.JonRichard.com is rated 4.4 based on 4,919 reviews