www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,983 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I own a John Richard crystal and marble lamp. I emailed info@johnrichard.com to inquire if I could purchase a replacement finial and included photos of the lamp and finial. I did not receive the courtesy of a reply. Quite disappointed.”

www.JonRichard.com 1 star review on 4th May 2017

Helpful Report

Posted 7 years ago

Hi there, It is disappointing to hear about your lamp. However we think you may have written this review for the wrong company. We are Jon Richard Jewellery and do not sell lamps. We believe you are looking for John Richard: http://www.johnrichard.com/ The email address you have messaged is not ours info@johnrichard.com It is an easy mistake to make; we sincerely hope you get this sorted. If you are ever looking for gift ideas, bracelets, earrings, necklaces etc. please feel free to take a look https://www.jonrichard.com/ Use promo code FIRST10 and get 10% off your first order. Get FREE delivery on your order if over £30. Best wishes Jon Richard Customer Service Team

Posted 7 years ago

“The bracelet I ordered was far too small to fit on any adult wrist. Very disappointed”

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Posted 7 years ago

“I have not received my order! Money has been taken out of my account and nothing has been delivered.I have tried to contact the company on the provided number and no one answers. How on earth can i offer a good review given these circumstances.If I do not recieve the order I shall seek recompense via my bank. I also sent an email asking about a product that I wanted to purchase with its product number and received nothing back.Such a shame as I do like your products but I will not be ordering online ever again!”

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Posted 8 years ago

“The bracelet I ordered had a half broken strap. I contacted customer service but did not help me. I am unable to give it back as i no longer have the receipt or tag!”

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Posted 8 years ago

“The items description was rose gold diamanté when it arrived it was silver in colour and not s rose golf colour, I left an answerphone message with my details to try and verify if it was a wrong item packed or an incorrect description and I am still waiting for a call back.”

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Posted 8 years ago

“Loved the look of the earings i brought. Unfortunatly when i opened them and took the back off to put the earin in, the whole thing fell apart, so there is no way i can wear them now.”

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Posted 8 years ago

“The image shown on the website that I ordered, was not what was sent to me. When I contacted customer service, the one I wanted wasn't in stock”

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Posted 8 years ago

“My purchases never arrived instead I got an email a number of weeks after ordering to say my order status had updated to a refund-I was so upset as I was ordering jewellery for my bridesmaids that I cannot find anywhere else!”

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Posted 8 years ago

“Item still not received and a poor customer service”

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Posted 8 years ago

“i cannot write a review as im still waiting for my order.”

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Posted 8 years ago

“The items they i bought are not yet arrived, I am a little angry. I cant get you now a good feedback Why have got i no tracking number ? And when are my items arrive ?”

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Posted 8 years ago

“Waiting 10 days for my order even thought the delivery time period is 2-5 days , ordered 5 necklaces only received 1 . But yet the despatch note says quantity 5 .. Will be calling the company tomorrow”

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Posted 9 years ago

“You have sent me an incorrect item and I have contacted you about it a few days ago but I haven't heard anything from you. This has been very disappointing experience.”

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Posted 9 years ago

“Magnetic clasp doesn't work!”

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Posted 9 years ago

“Nice bracelet but very disappointing it came in a plastic bag rather than a nice presentation box. Will return for refund”

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Posted 9 years ago

“The earrings that have been delivered are different colours, they are supposed to be rose gold and they are quite disappointing. I have many Jon Richards earrings but these are the first I have bought online. Not good.”

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Posted 9 years ago

“Wrong ring sent!”

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Posted 9 years ago

“The jewellery was not what I was expecting and extremely poorly presented. I will be returning it, but even that is made difficult by there being no returns info on the receipt. I will not be purchasing from Jon Richards again.”

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Posted 9 years ago

“I received my necklace only to discover there was a stone missing. I contacted Customer service by Email but got no reply. This is the first problem I have had and have made many purchases so was disappointed.”

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Posted 9 years ago

“The earrings I have received were not the items I ordered, and since they non-returnable, I'm now stuck with them. Not impressed.”

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Posted 9 years ago

www.JonRichard.com is rated 4.4 based on 4,983 reviews