www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,947 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,947 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 9th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m not happy with my order at all the lace was extremely weak so the necklace broke I was gutted because it was extremely beautiful but the earrings were beautiful.”

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Posted 4 years ago

Hi, we are really sorry your product broke. Please email customerservice@jonrichard.com and they will sort you a replacement out. Thank you, Jon Richard

Posted 4 years ago

“Beautiful jewellery - purchased necklace with birthday money. Good quality and lovely finish.”

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Posted 4 years ago

“really pleased, prettier than expected. Typical John Richard standard.”

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Posted 4 years ago

“Bought 2 pairs of earrings. Both were as per description and I really like them. Had to cancel 2 rings as the sizes are quite big, however would buy from them again.”

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Posted 4 years ago

“Absolutely beautiful !!!!!!”

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Posted 4 years ago

“Lovely jewellery”

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Posted 4 years ago

“Very good choice of silver jewellary and I found 2 bracelets that I liked in the sale. My order arrived fairly quickly and just in time for Christmas which I was pleased about. The Simply Silver bracelets are very pretty but do be careful to check the length will fit the persons wrist as they are on the smaller side. My only comment is that it would be helpful to have the weight of the jewellary so the customer would know whether it is very light especially for earrings which can often look nice but when bought turn out to be very thin and cheap looking.”

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Posted 4 years ago

“I received the wrong order. Not good quality 🙄”

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Posted 4 years ago

Hi, We are really sorry you received the wrong order. Please email customerservice@jonrichard.com and they will look into this. Thank you, Jon Richard.

Posted 4 years ago

“Bought silver bracelet as a replacement for a gift that had been lost. Very pleased with item and arrived promptly.”

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Posted 4 years ago

“Beautiful blue bracelet that matches necklace and earrings that I have,”

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Posted 4 years ago

“Just received my order and an item was missing, tried calling the number on the despatch note , no answer, doubt my emails will get answered”

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Posted 4 years ago

Hi, we are really sorry about this. Please email customerservice@jonrichard.com with your order information and that will look into this. Thank you, Jon Richard

Posted 4 years ago

“I bought earrings and necklace to give as a set. They looked lovely but when I went to add to the gift box found that the posts of the earrings were bent flat. They then snapped off as I tried to get them out of the packaging. Never again!”

Helpful Report

Posted 4 years ago

Hi, We are really sorry this has happened! Please email our customer service team at customerservice@jonrichard.com & they will send over a replacement. Thank you, Jon Richard

Posted 4 years ago

“Perfect for purpose. Quality as expected.”

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Posted 4 years ago

“I have bought Jon Richard jewellery many times as it is very good quality and a good price. On this on-line order the delivery was great.”

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Posted 4 years ago

“Beautiful earrings, made a lovely Christmas present and also fast delivery close to Christmas.”

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Posted 4 years ago

“I ordered my item on the 1st of december and have still not received the item. I have emailed about my problem about a week ago but havnt had a reply yet.”

Helpful Report

Posted 4 years ago

Hi, We are very sorry about this. Please email our customer service team at customerservice@jonrichard.com and they will look into this. Thank you, Jon Richard

Posted 4 years ago

“Such a beautiful necklace- love it!”

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Posted 4 years ago

“Really beautiful quality bracelet that arrived very quickly. Disappointed to find after opening the delivery box, that it was in a plastic bag that was then wrapped in bubble wrap. Even a small pouch would have made all the difference. It was a Christmas gift, so this meant I had to look for a better way to present it.”

Helpful Report

Posted 4 years ago

Hello, sorry to hear you are disappointed. Items will only be dispatched in a gift box if the product is depicted in a box and /or the product description specifies a gift box is included. Additional gift boxes can be added to an order for an additional £1-£4. Hope this helps, Jon Richard.

Posted 4 years ago

“absolutely love the necklace so pretty and amazing quality for the price”

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Posted 4 years ago

“Just as it says on the tin!”

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Posted 4 years ago

www.JonRichard.com is rated 4.4 based on 4,947 reviews