www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,983 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my item the first time in the sale. Then had to email to ask where it was, got an email back to say payment hadn’t gone through. That was too late. Customer service said they sent an email out the next day to say it hadn’t gone through. I didn’t receive that email. I bought them normal price. at the end. Poor customer service. Will never order again from this company”

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Posted 6 years ago

“I could write a review if I had received my crystal brooch but as I have still not received it that is impossible to comment”

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Posted 6 years ago

“You create beautiful and stunning jewellery ! Which I absolutely love. I've been buying your jewellery for many years now and I'm continuing doing so. It's just a pity you didn't have the blue earrings 'SIMPLY SILVER STERLING SILVER SQUARE HALO EARRINGS IN BLUE! ' not in store anymore when I asked about them in October. Is it possible to produce them again ? After all they must have been very popular because they were out of stock. Thank you very much and Merry Christmas and a happy new year. Hyatt Maryan”

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Posted 6 years ago

“This is my second order. However I didn’t receive it!!! The one star is because I’ve been trying to reach you through email but there was no reply. Please contact me through fatimaj.alameemi@gmail.com or WhatsApp me through 00971502199112 I made a big order it should be taken more seriously and I should have been treated better than that”

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Posted 6 years ago

“Ordered my goods arrived on time brought a ring and earings neckless bracelet set the ring was made of poor quality as two of the arms which hold the blue stone in have snapped the ring is now useless I will not be buying again from jonrichard I would return the ring for a replacement but due to the trouble of returning it etc is more then my time is worth very unhappy ☹️ David Bailey”

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Posted 6 years ago

“Bad customer service no one has responded to my email and it’s now been 2 weeks.”

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Posted 6 years ago

Due to a technical issue the multiple size option is not available on the website for this particular ring. We are in the process of correcting this. However we do have other sizes available, a member of our customer services team will be in touch to help you get the ring in the right size.

Posted 6 years ago

“Wrong product delivered. Company never responded to my email asking how to proceed. Lovely jewellery but appalling customer service. Will not be purchasing again.”

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Posted 6 years ago

We do apologise for the delay in responding. We have no record of you emailing us, however a member of our customer services team will be in touch with you to resolve this issue.

Posted 6 years ago

“The item arrived damaged, there was a stone missing which was not even in the package and a part was also broken off, the item arrived with a bit of bubble wrap inside a plastic bag, no wonder it arrived damaged. But then with the missing stone not being in the package I guess they just sent it this way, I send photos of the damage and was asked to return via a pre paid postage label which she said was attached to email but it wasn't so I have to email twice again asking for the label, never again.”

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Posted 6 years ago

We do apologise for the delay in getting the returns label across to you. The delayed response time has been raised with our customer service team. We have seen that you have successfully returned the item and a refund has been issued.

Posted 6 years ago

“Extremely disappointed with my recent order as half of the jewels fell out of the hair clip!!!! I am in the process of returning and getting a full refund. Really disappointed.”

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Posted 6 years ago

“Extremely beautiful set of earrings but the locking system as engineered as it looks, it was the down fall ... I lost one the very first day I wore them!”

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Posted 6 years ago

Hi there, It is unfortunate this has happened, we do try to ensure the quality of our products is to a high standard. If the item is faulty and the locking system is not satisfactory - please return the item to us and we will be happy to send you a replacement pair. Simply state on the returns form the item is faulty and you would like a replacement. Hope this helps kind regards

Posted 6 years ago

“Bought a rose gold locket and within 2 weeks turned my neck black very disappointed”

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Posted 6 years ago

Hi. Thank you for your feedback. I am really sorry to hear about the recent experience with your item. Please feel free to contact Customer Services on 0161 946 4371 so we can investigate this further.

Posted 6 years ago

“I ordered a hair clip for a wedding direct from Jon Richard website after not being able to buy it on another site. My order went through, but the next day I got a refund - no notification then, or since, as to why. Can only assume this item is not actually available, despite being shown on several sites I visited.”

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Posted 6 years ago

Hi. Thank you for your feedback. I would like to apologise about your recent experience with us. Ordinarily, we send an email notifying our customers of any updates with their order so I apologise if this was not received. Your comments will be passed onto the relevant department.

Posted 6 years ago

“It broke almost immediately!”

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Posted 6 years ago

Hi Charlotte. Thank you for your feedback. Please contact our Customer Service Team on 0161 946 4371 so we can get this sorted for you. Lines are open Mon-Fri, 9am-4pm.

Posted 6 years ago

“When I took the earings out of the box one of them broke back very flimsy”

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Posted 6 years ago

Hi Mary. Thank you for your feedback. Please contact our Customer Service Team on 0161 946 4371 and we can get this sorted for you. Lines are open Mon-Fri, 9am-4pm.

Posted 6 years ago

“The necklace and bracelet broke as soon as I put them on. Not impressed.”

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Posted 6 years ago

Hi Juliettte. Thank you for your feedback! I'm really sorry to hear about your items. Please contact our Customer Service Team on 0161 946 4371 so we can get this resolved for you.

Posted 6 years ago

“Never received purchase”

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Posted 6 years ago

Hi Rebecca. Thank you for your feedback. I'm sorry to hear that you did not receive your order. I understand this has already been dealt with by our Customer Service Department. Should you experience any issues with future purchases please do not hesitate to contact us!

Posted 6 years ago

“I am returning it because it is smaller than expected”

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Posted 6 years ago

Hi. Thank you for your feedback. On our website we have sizing information under 'Product Details.' If this is not available please feel free to contact our Customer Service team who will be happy to check for you. I hope this helps for any further purchases.

Posted 6 years ago

“The wrong colour hair piece was sent (I received rose gold instead of gold). I needed it for my wedding and was unable to wear on the day. Incredibly disappointing”

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Posted 6 years ago

Hi, thank you for your feedback! We are sorry you received the wrong colour item. Unfortunately the description on our website was incorrect and this is being rectified. Thank you for highlighting and for your comments. A member of our Customer Service team will be contacting you.

Posted 6 years ago

“The jewellery was in bags, the necklace had two kins. Should come in a beautiful box for your big day.”

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Posted 6 years ago

Hi Jenna, thank you for your feedback! We will be passing on your comments to the relevant departments as we are currently reviewing our packaging. If you would like to organise a replacement for your necklace please contact Customer Services on 0161 946 4371. Lines are open Monday-Friday 9-4pm. Thank you.

Posted 6 years ago

“Lovely but came broken at both sides but managed to fix it my self.”

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Posted 6 years ago

Hi. Thank you for providing feedback on your item. If your item is faulty feel free to call our Customer Services Department on 0161 946 4371 and we can assist you further.

Posted 6 years ago

www.JonRichard.com is rated 4.4 based on 4,983 reviews