www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,952 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 9th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what I wanted. Just like the image, thank you!”

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Posted 6 years ago

“When I took the earings out of the box one of them broke back very flimsy”

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Posted 6 years ago

Hi Mary. Thank you for your feedback. Please contact our Customer Service Team on 0161 946 4371 and we can get this sorted for you. Lines are open Mon-Fri, 9am-4pm.

Posted 6 years ago

“Clean packaging, efficient delivery”

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Posted 6 years ago

“I contacted them to find a item no longer stocked in my area - Customer services looked into the matter for me and located the ear rings - very pleased with the outcome and the quality of the service”

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Posted 6 years ago

“Fabulous offers and the hair accessories I ordered are beautiful :-)”

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Posted 6 years ago

“Brought for son s Wedding. Very pleased. Would definitely use again”

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Posted 6 years ago

“The necklace and bracelet broke as soon as I put them on. Not impressed.”

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Posted 6 years ago

Hi Juliettte. Thank you for your feedback! I'm really sorry to hear about your items. Please contact our Customer Service Team on 0161 946 4371 so we can get this resolved for you.

Posted 6 years ago

“By having the earings I needed in stock”

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Posted 6 years ago

“Never received purchase”

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Posted 6 years ago

Hi Rebecca. Thank you for your feedback. I'm sorry to hear that you did not receive your order. I understand this has already been dealt with by our Customer Service Department. Should you experience any issues with future purchases please do not hesitate to contact us!

Posted 6 years ago

“No cause for complaint”

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Posted 6 years ago

“Beautiful necklace heart with paw. Thrilled with it.”

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Posted 6 years ago

“All items I bought are lovely. My wedding headpiece is stunning. Would definitely buy again. The only problem I encountered was an item I bought unavailable in stock but shown as available online. The customer service people are great and help me immediately.”

www.JonRichard.com 5 star review on 26th May 2018

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Posted 6 years ago

“Very fast delivery - less that 48hrs!”

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Posted 6 years ago

“Great, communication, fast delivery, item as described and as shown on the photos.”

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Posted 6 years ago

“I am returning it because it is smaller than expected”

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Posted 6 years ago

Hi. Thank you for your feedback. On our website we have sizing information under 'Product Details.' If this is not available please feel free to contact our Customer Service team who will be happy to check for you. I hope this helps for any further purchases.

Posted 6 years ago

“The jewellery is gorgeous and the delivery was very quick! Can wait to give the gifts to my maid of honour on my wedding day. I definitely recommend my family and friends to Jon Richard. Thank you.”

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Posted 6 years ago

“I will be happy if the delivery is free like before. Or over £20 to be free. You spend £5 for a ring for example and pay £2,50 for delivery. If the delivery is free over £20 I will make more orders.”

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Posted 6 years ago

“Very nice sparkly earrings. Can be worn with “real gems” to no detriment.”

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Posted 6 years ago

“The wrong colour hair piece was sent (I received rose gold instead of gold). I needed it for my wedding and was unable to wear on the day. Incredibly disappointing”

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Posted 6 years ago

Hi, thank you for your feedback! We are sorry you received the wrong colour item. Unfortunately the description on our website was incorrect and this is being rectified. Thank you for highlighting and for your comments. A member of our Customer Service team will be contacting you.

Posted 6 years ago

“Lovely designs, very reasonably priced when sale is on!”

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Posted 6 years ago

www.JonRichard.com is rated 4.4 based on 4,952 reviews