www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both the necklace and bracellet have cheep clasps which are extreamly challengeing to open and close.”

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Posted 6 months ago

“Lovely bracelet, very disappointed with how it was presented. No box tiny plastic bag !”

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Posted 6 months ago

“Fast delivery”

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Posted 7 months ago

“Bought for a bride to wear in her wedding day Bracelet is beautiful but small Disappointed in the packaging - or lack of - didn’t come in a box or even any tissue paper”

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Posted 7 months ago

“Beautiful jewellery. Poor customer service. I purchased a necklace as well as earrings and bracelet for a present. The necklace should have been £100 but purchased at £80. The gift box was too small and fell apart on opening. I did email over a week ago and to date have received no response.”

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Posted 8 months ago

“Quick delivery”

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Posted 8 months ago

“Lovely set looks more expensive than this the only issue is the clasp on the necklace it’s very very hard to do up as the little catch to open the end fixing is very very small not easy to do up at all”

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Posted 8 months ago

“On arrival I was really happy with what I recieved I ordered a pair of earrings for myself and a earring and necklace set for a friend's birthday. I've been wearing the earrings for a week leaving them in as they are sterling silver. However I took them out yesterday and they are rusty which is really sad and only noticed this taking them out so if I have left them in this could of been a infection waiting to happen. So I'm now wondering if they are Sterling silver as I've never ever had issues like that before . Bit disappointed :( I'm now also concerned about the one I gifted to a friend”

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Posted 9 months ago

“There was no communication to acknowledge receipt of my returned item. The only reason I knew it had been refunded was by checking on my credit card account . A short email to acknowledge the refund would have been appreciated.”

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Posted 9 months ago

Thank you for reaching out. We are sorry to hear you have not received a reply, we suggest checking your junk inbox for any customer service replies. Kind regards, Jon Richard

Posted 9 months ago

“Very nice item, as described, shame it's arrived broken, looks like was broken, when been put in the bag! I returned the item and hope for the replacement in good condition!”

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Posted 11 months ago

“My order didn’t arrive yet, and it was supposed to arrive between 10-15 days that my order was dispatched, and it’s been 26 days and I haven’t received anything”

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Posted 11 months ago

“Item nicely packaged reasonably priced but very disappointed at size. Much smaller than I thought. Thought about returning but it was a gift for a friend abroad.”

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Posted 1 year ago

“Very happy with Jewellery!”

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Posted 1 year ago

“The jewellery itself was lovely and reasonably priced but I left a question on their contact form asking which jewellery box (jewellery didn't come with one so I had to purchase one separately) would best fit my item as it was a gift, and no one bothered getting back to me.”

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Posted 1 year ago

“The pearl necklace I purchased is well made and delivery was prompt.”

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Posted 1 year ago

“service wasn't the worst but wasn't GOOD either unfortunately. could be a one off, I have no idea. bought a necklace/earring set for christmas gift - 1. it got delivered to completely the wrong address, so maybe Jon Richard could ensure tracked postage instead? to avoid these issues. & 2. it was completely the wrong set they sent. 3. it took them OVER a week, to reply to two emails I sent to there customer service email about the issue. no auto response email to let me know they'd received anything or how long it would take them to get back to me. all in all, a bit of a mess about if I'm honest. could be because it's christmas but... still not a great, functional service. disappointed.”

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Posted 1 year ago

Hi there, The end of year is a very busy time for us, and our customer service team experienced a high volume of enquiries. However, we always seek to respond to customers within 1-3 days and we’re very sorry that this did not happen on this occasion. [If you are still waiting to receive your product, please contact us on with your order number and we’ll investigate further.] Kind regards, Jon Richard

Posted 1 year ago

“When I went to wrap Up the bracelet I ordered it was not in the box I sent an email as could not find a phone number and 2 days have passed with no reply from them. Therefore please check your orders and don’t expect a reply from them. Poor customer service.”

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Posted 1 year ago

“I was disappointed with the quality as they look like something I could have bought in Claires Accessories. As the tamper seal was over the front of the earrings, I couldn't look at them through the packaging so I had to break it. It's a shame. They looked lovely on the picture.”

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Posted 1 year ago

“Love the bracelet but the T Bar keeps coming out please resolve”

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Posted 1 year ago

“I was very disappointed the necklace was so thin I paid £20 in sale supposed to be £40 I can’t see that + supposed to have a gift box and it didn’t.”

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Posted 1 year ago

Hi there, Huge apologies you are not satisfied with your order. Please contact our Customer Service team at customerservice@jonrichard.com who can help rectify this for you. Kind regards, Jon Richard

Posted 1 year ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews