www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how www.JonRichard.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both my earrings and necklace arrived in damaged boxes, which was disappointing.”

Helpful Report

Posted 3 months ago

“Placed an online order, then received an email order was cancelled but no explanation. Disappointed.”

Helpful Report

Posted 3 months ago

“Second one of the same necklaces ordered as 1st one broke - 2nd one broke on second time of wearing 😞”

Helpful Report

Posted 3 months ago

Hi, We are so sorry to hear that this happened! You can contact our customer service team at customerservice@jonrichard.com and someone will be happy to help you. Thank you, Jon Richard Team

Posted 3 months ago

“Ordered a necklace for my daughter’s 16th received a refund in the bank and an email to say that my item had been refunded but with no communication as to why this has happened very disappointed in this company.”

Helpful Report

Posted 4 months ago

“give me 10 dollar pls quotex uid 48695577”

Helpful Report

Posted 4 months ago

“Arrived broken contacted customer service straight away to advise don’t have access to a printer to do a return label and I’m still waiting for a reply / refund over a week ago”

Helpful Report

Posted 4 months ago

“Didn’t arrive. Royal Mail said it had been delivered and it hadn’t. Too much hassle to try to claim”

Helpful Report

Posted 4 months ago

Hi, We are sorry to hear that you have had trouble receiving your parcel. We recommend contacting our customer service team at customerservice@jonrichard.com. This way we can help provide a solution if the parcel has been lost. Thank you, Team Jon Richard

Posted 4 months ago

“Purchased bracelet fault on edges of the top of the bracelet as explained on returns form ... received refund receipt by email £22.95 BUT only received into my credit card online account only £18 for item only & delivery charge £4.95 NOT refunded, despite a few emails no response yet !!! Been ~ 3 weeks now and was wishing to purchase a different item but not doing so until above delivery refund of £4.95 actioned !!!”

Helpful Report

Posted 4 months ago

“Didn’t receive any items”

Helpful Report

Posted 4 months ago

“I still haven’t received my order. I’d like my refund back immediately.”

Helpful Report

Posted 5 months ago

“Unfortunately terrible quality - ring went green in 4 hours”

Helpful Report

Posted 5 months ago

“Unfortunately, I still have to receive my items. I placed the order on 3rd September, payment was taken 7th September, I emailed 23rd September for update and again on 27th September, no reply from either email. Will be requesting refund at this stagevi think.”

Helpful Report

Posted 5 months ago

“Lovely jewellery, poor customer service. I sent them an email, got an automated reply 18the September, still haven't had a response from them.”

Helpful Report

Posted 5 months ago

“Ordered a bracelet for a gift 14 days ago and still no sign if it, even though I was charged £4.95 for delivery....very disappointed!”

Helpful Report

Posted 5 months ago

“Ring advertised,ordered then paid for and then cancelled as out of stock.Still being advertised as available.”

Helpful Report

Posted 5 months ago

“I haven't received my order so very unhappy. Am waiting for a reply to my email. Royal mail has no tracking information from the code supplied.”

Helpful Report

Posted 6 months ago

Hi there, We are so sorry you are yet to receive your order, please double check your junk for any emails from us. Kind regards, Jon Richard

Posted 5 months ago

“Plus de trois heures d’attente pour faire le Check in, plus de 100 personnes en attentent aucune offre de compensation offre rien à manger , jamais rien vu de pareil, personnels, non professionnel surtout Amanda à la réception impolie et désagréable, je demande un remboursement complet (9 septembre 2024) arrivée 7h30 22h31 pas encore eu une chambre qui est déjà réservé avec numéro de confirmation,”

Helpful Report

Posted 6 months ago

“I placed my first order. Receiving a small discount for doing so. My credit card was charged. I waited. I had an email telling me my order had been processed. I waited. No further communication from Jon Richard. Later my credit card was refunded. No goods arrived yet the item was still being offered for sale on their website. Pretty awful lack of service/ delivery. Won’t bother using them again.”

Helpful Report

Posted 6 months ago

“I still haven’t got the product I ordered and am still waiting for it.”

Helpful Report

Posted 6 months ago

“Bought some sterling silver heart hoop earrings to take on holiday. I tried them on for the first time and one broke. A waste of £28 …too flimsy . Will be sending back once home from the trip”

Helpful Report

Posted 7 months ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews