www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,952 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 9th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived without a box. Emailed and received an apology along with 2 seperate deliveries of boxes. Quality is good and the set is very pretty. Overall a good experience buying from Jon Richard.”

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Posted 6 years ago

“Good company to deal with - very swift delivery.”

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Posted 6 years ago

“Fast delivery, lovely product.”

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Posted 6 years ago

“Great service and very pleased with item purchased. ☺”

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Posted 6 years ago

“I recently bought a few pieces ( chokers & bracelets) as they were in the sale. The quality is amazing, & I love every item I purchased as they are beautifully made, & would’ve been very happy even if they had been full price. Very good postal value too, & got 10% off for first order, so the postage ended up being free. Would highly recommend Jon Richard, & will now always choose them for jewellery purchases in the future!”

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Posted 6 years ago

“Lost one of my fave earrings, went to purchase a new pair. Old stock . Advice from lovely lady in Debenhams in Stockport ,try on online. I did, I found, I ordered. I happy. Excellent service, from lady in store to my fave earrings arriving. Very happy lady. Wish I wrote her name down. The lady in Debenhams in Stockport. She was amazing xxxx”

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Posted 6 years ago

“Excellent prompt service lovely quality jewlry”

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Posted 6 years ago

“Excellent service and fast delivery. Goods wrapped well. I will use this company again”

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Posted 6 years ago

“Thank you so much so happy with it its beautiful cant beleave i got for such a good price seems littlewoods were trying to charge 85€ for it and 8 got it from use when converted over for 29 so thank you as getting married can cos a lot of money x”

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Posted 6 years ago

“Sparkling Silver necklace and earring set - made a perfect leaving gift. Will purchase again!”

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Posted 6 years ago

“Bad customer service no one has responded to my email and it’s now been 2 weeks.”

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Posted 6 years ago

Due to a technical issue the multiple size option is not available on the website for this particular ring. We are in the process of correcting this. However we do have other sizes available, a member of our customer services team will be in touch to help you get the ring in the right size.

Posted 6 years ago

“Quick delivery, beautiful jewellery.”

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Posted 6 years ago

“Good quality Product”

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Posted 6 years ago

“Speedy delivery and product as described on website. Very happy and would use again.”

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Posted 6 years ago

“Wrong product delivered. Company never responded to my email asking how to proceed. Lovely jewellery but appalling customer service. Will not be purchasing again.”

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Posted 6 years ago

We do apologise for the delay in responding. We have no record of you emailing us, however a member of our customer services team will be in touch with you to resolve this issue.

Posted 6 years ago

“Very good collections with good prices”

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Posted 6 years ago

“The item arrived damaged, there was a stone missing which was not even in the package and a part was also broken off, the item arrived with a bit of bubble wrap inside a plastic bag, no wonder it arrived damaged. But then with the missing stone not being in the package I guess they just sent it this way, I send photos of the damage and was asked to return via a pre paid postage label which she said was attached to email but it wasn't so I have to email twice again asking for the label, never again.”

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Posted 6 years ago

We do apologise for the delay in getting the returns label across to you. The delayed response time has been raised with our customer service team. We have seen that you have successfully returned the item and a refund has been issued.

Posted 6 years ago

“Very pleased with the products and a very speedy delivery. Thank you.”

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Posted 6 years ago

“Lovely and sparkly for my granddaughter as she moves up to 'Seahorse' class in September. A little memento for her. Well packaged and delivered promptly.”

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Posted 6 years ago

“I love my earrings they where a great buy and I would recommend jon richard great value for money and arrived quickly.”

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Posted 6 years ago

www.JonRichard.com is rated 4.4 based on 4,952 reviews