www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,922 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 16th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The earrings I bought were much smaller than they looked on the website so wad a bit disappointed.”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 1 year ago

“Never purchased anything from Jon Richard before, so was hoping that the photo of the necklace was true to life. I need not have worried the necklace was as described and per the photo. Was happy as the necklace was for a present. It was boxed and best of all had 20% off. Win win. Will definitely be looking and buying more.”

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Posted 1 year ago

“Perfect pretty item”

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Posted 1 year ago

“Lovely set and reasonable price.”

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Posted 1 year ago

“Beautiful necklace and earring set”

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Posted 1 year ago

“The jewellery ok but wasn’t impressed that they came in little bags and not in a nice box I’ve had to purchase a gift box as it a present”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. All jewellery will however be in protective packaging to keep it safe from harm. Thanks, Jon Richard

Posted 1 year ago

“I only had my tennis bracelet for just over a week and it snapped. Because I ordered it through my Blue Light card , I work for the nhs, it made it almost impossible to deal with a refund. So unfortunately I now have a broken bracelet and I am out of pocket financially.”

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Posted 1 year ago

“Beautiful jewllery and excellent communication”

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Posted 1 year ago

“The item i purchased ia beautiful But on the downside no matching earrings to complete the look”

Helpful Report

Posted 1 year ago

Hi, thanks for your recent review. Our customer service team would be more than happy to help you find earrings to pair with your recent purchase, please contact customerservice@jonrichard.com for further assistance. Thanks, Jon Richard

Posted 1 year ago

“Love this exactly as expected”

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Posted 1 year ago

“Really excellent customer service”

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Posted 1 year ago

“I have ordered range of jewelleries from JohnRichard as I always love their products. I use to buy them from the shop. First time i have ordered from online. Unfortunately some item did not fit and i had to send them back for a refund. I am still waiting for a refund. However the quality of the Jewellery is always good. Hope to buy again in future.”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We aim to process your returns as quickly as possible but please allow up to 14 working days for the refund to be processed from the day you return the products. You will be notified via email when we have processed the refund. Please allow further 2-5 working days for your account to be credited or 2-5 working days for an exchange/replacement item to be sent. Thanks, Jon Richard

Posted 1 year ago

“Incredible customer service. Beautiful product.”

Helpful Report

Posted 1 year ago

“Arrived promptly. Packaged just in plastic bag. Quality good. The necklace I bought doesn't lie flat so think I will be constantly checking if it's twisted . The earrings are lovely.”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We will be investigating into the issue you experienced with your necklace, thank you for raising (If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund). To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. All jewellery will however be in protective packaging to keep it safe from harm. Thanks, Jon Richard

Posted 1 year ago

“Lovely earrings, very easy to order and excellent service, will definitely order from them again.”

Helpful Report

Posted 1 year ago

“Unfortunately I had to cancel the order so I can't review the item but I will take this opportunity to review the Customer Service Department. The service was excellent and the payment was credited without any problems at all. Thank you. I would not hesitate in shopping with this company again.”

Helpful Report

Posted 1 year ago

“Verry happy with everything I bought. Recommend and would buy from Jon Richard again. I gave only 4* as tje earrings I bought were nothing like the picture. They were in the sale so did not bother returning.”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We will be investigating into the issue you experienced with your earrings, thank you for raising (If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund). Thanks, Jon Richard

Posted 1 year ago

“Beautiful earrings! Thank you”

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Posted 1 year ago

“Great items”

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Posted 1 year ago

“Lovely bracelet and earrings. Very pleased, delivered quick too.”

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Posted 1 year ago

www.JonRichard.com is rated 4.4 based on 4,922 reviews