www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Verry happy with everything I bought. Recommend and would buy from Jon Richard again. I gave only 4* as tje earrings I bought were nothing like the picture. They were in the sale so did not bother returning.”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We will be investigating into the issue you experienced with your earrings, thank you for raising (If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund). Thanks, Jon Richard

Posted 1 year ago

“Great items”

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Posted 1 year ago

“Pretty bracelet bought as a gift for a friend”

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Posted 1 year ago

“Very pleased with my earrings”

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Posted 1 year ago

“Overall very pleased with quality of products and quickness of delivery of orders”

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Posted 1 year ago

“I bought the bracelet as a gift for my daughter and she was delighted with it. It was delivered the next day, before the given delivery date so I am very happy with my shopping experience”

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Posted 1 year ago

“Yes very pleased with my earrings. One pair faulty but was sent a new pair fantastic service”

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Posted 1 year ago

“Ordering was relatively simple and delivery was good, but I received the wrong size to what I ordered, so has put me off Ordering again”

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Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund - we offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com and a member of our team will help to resolve the issue for you as soon as possible. Thank you, Jon Richard.

Posted 1 year ago

“My partner loves it”

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Posted 2 years ago

“Quick reliable service”

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Posted 2 years ago

“Satisfied with this service”

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Posted 2 years ago

“Always beautiful 😍 And good quality !”

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Posted 2 years ago

“I bought several items on line, previously I d bought in Debenhams. I was disappointed in the size of some items abd have returned.”

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Posted 2 years ago

Hi, thank you for your recent review and we apologise for any inconvenience caused with your recent purchase. If you'd prefer to shop our ranges in person, you can find your nearest store via the following link - https://www.jonrichard.com/map Thank you, Jon Richard Team

Posted 2 years ago

“I really like them but I was hoping they’d be slightly bigger. Maybe the photo is a little deceptive as I couldn’t see any measurements.”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Thank you, Jon Richard Team

Posted 2 years ago

“Lovely earring, however bar bent on boh earrings when opened, unable to give as present so kept for myself.”

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Posted 2 years ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard Team

Posted 2 years ago

“Bought the bracelet and earrings as a birthday gift and they were perfect.”

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Posted 2 years ago

“Beautiful jewellery”

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Posted 2 years ago

“Looks as shown Very nice Bought online, packaging was very underwhelming”

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Posted 2 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 2 years ago

“Bracelets are stunning but I was extremely disappointed that neither of them came in a box which would have made them an extra special present. Disgusted really because if these had been bought in a shop they would have been presented in a gift box, the reason for 4 stars instead of 5”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. If you are not entirely satisfied with your purchase it can be returned free of charge for a full refund. Thank you, Jon Richard

Posted 2 years ago

“It is delicate but pretty. Chain much thinner than I expected. Add the postage and it is not a lot for your money.”

Helpful Report

Posted 2 years ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews