www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jewellery ok but wasn’t impressed that they came in little bags and not in a nice box I’ve had to purchase a gift box as it a present”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. All jewellery will however be in protective packaging to keep it safe from harm. Thanks, Jon Richard

Posted 1 year ago

“The necklace it's self is not bad but the box fell apart after opening and closing it only twice. I was expecting better quality but I have worn the necklace several times and do like it .”

Helpful Report

Posted 1 year ago

Hi Olivia, thank you for your recent review. We're sorry to hear about the issue you experienced with the box you received, please email customerservice@jonrichard.com who will be more than happy to send a replacement box to you. Thanks, Jon Richard

Posted 1 year ago

“Delivery arrived in good time but product was much lower quality than anticipated. Called and spoke to someone who talked me through the returns. Easily sorted and refund arrived equally as fast. Although I didn't love the product, dealing with this company was super easy”

Helpful Report

Posted 1 year ago

“The earings I received are alot smaller than what picture looks like and don't look as good quality they are still pretty but just don't look like the picture”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We're sorry to hear about your recent issue and ask for you to email our customer service team at customerservice@jonrichard.com for us to help resolve this for you as soon as possible. Thanks, Jon Richard

Posted 1 year ago

“I ordered a gift box set with a necklace bracelet and earrings. The necklace and earrings were fine but the bracelet broke on it’s within a few days of wearing it.”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the following returns procedure. https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 1 year ago

“5 stars for my purchase of 2 Lipsy bracelets for my niece but only a 3-star overall rating for JonRichard.com as a result of extortionate postage charges to NI - £5.95 for a little package which probably only weighed a couple hundred grams at most. My niece loved the bracelets.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We offer both standard (£4.95) and express delivery (£5.95) for UK orders. We also offer free UK delivery on all orders over £50 and free UK returns. All delivery information is available in the following link - https://www.jonrichard.com/delivery-details-i54 Thank you, Jon Richard

Posted 1 year ago

“They’re beautiful earrings but they’re not rose gold which a ordered. They were gold, so this was disappointing as I wanted them to go with a JonRichard rose gold bracelet that my husband bought me. Gift box which I also purchased was dinted on arrival. I haven’t returned because it was a faff on. But yes over all disappointing.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com and they will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“Earrings much smaller than I thought, very nice but wouldn’t have been happy if I’d paid full price”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 2 years ago

“Lovely bracelet but a real shame it doesn’t come with a gift box or pretty bag - I was a gift”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170. All jewellery will however be in protective packaging to keep it safe from harm. Thank you, Jon Richard Team

Posted 2 years ago

“The earings are nice and more beautiful than pictures, so I will see the quality of them with time. But the fastening is detached (metal and plastic detached) just to let you know for more attention to give us a best quality as you can and be aware of that. Thank you”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. Due to recent courier strikes we have been experiencing delays with our expected delivery dates. We are extremely sorry your order took longer than expected to arrive and want to thank you for your patience on this occasion. Thank you, Jon Richard

Posted 2 years ago

“Not received my jewellery yet and no answer to e mail”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. Due to recent courier strikes we have been experiencing delays with our expected delivery dates. We are extremely sorry your order took longer than expected to arrive and want to thank you for your patience on this occasion. Thank you, Jon Richard

Posted 2 years ago

“Much smaller and fragile than the images depicted. I just hope my two granddaughters like them!”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 2 years ago

“The earrings were absolutely lovely but the packaging was poor, hence only 3 stars. They were delivered in a small plastic bag covered with bubblewrap and a flat cardboard box. For the cost of the earrings which were a gift, I expected at the very least, a small fabric drawstring pouch.”

Helpful Report

Posted 2 years ago

“I was quite sad it didn't come in a box and they were on a piece of card as it was a gift. A bit disappointed.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. If you are not entirely satisfied with your purchase it can be returned free of charge for a full refund. Thank you, Jon Richard

Posted 2 years ago

“Quite nice, very small initial but OK for the price. Disappointing that it came in bubble wrap only. No gift box, which is a bit tight.”

Helpful Report

Posted 2 years ago

“Was a bit disappointed with my purchase. Quality was okay but disappointed with the size.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“Earrings are nice, however one had a back missing.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We apologise for the recent issue you experienced with your order. Please contact customerservice@jonrichard.com for the team to help resolve accordingly. Thank you, Jon Richard

Posted 2 years ago

“Hi shoppers the jewellery I opened was excellent and as expected HOWEVER I had ordered several pairs of earrings for choice, but each item was packaged in bubble wrap inside a tiny plastic bag which obscured it and it's not returnable if the bag seal was broken, so overall a bit disappointing as I could not look at the pieces . The return system could be more easy on the Web sight aswell.”

Helpful Report

Posted 2 years ago

“Disappointed that expensive items come in plastic bags - not eco friendly and cheaper items from the smile retailer came with suede pouch.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170. All jewellery will however be in protective packaging to keep it safe from harm. Thank you.

Posted 2 years ago

“I thought this bracelet was very pretty in the picture but it wasn't as nice in the flesh. It was also too small for the person I had bought it for. Sadly I had to send it back and find another gift to give my friend”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear this. If you are not completely satisfied with your purchase you can return your goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team with any further queries at customerservice@jonrichard.com. Thank you.

Posted 2 years ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews