www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some pearls, but they never arrived. I had no emails or communication Very disappointed”

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Posted 1 year ago

“I bought a pearl set from Jon Richard, for my mother to give to my daughter in law for Christmas. Ordered on 9th December, email to say dispatched on 15th December but it hasn't arrived. Family embarrassed. No phone number to contact Jon Richard. Three emails sent and still no reply. No package tracking number. Won't use them again.”

Helpful Report

Posted 1 year ago

Hi There, We’re sorry that it took longer than usual for you to receive your product. We know any kind of delay is frustrating, and we want to assure you that this was only a temporary delay in deliveries that has now been resolved. Kind regards, Jon Richard

Posted 1 year ago

“Order never turned up, they've ignored my emails, have taken my money. Disgusting service!”

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Posted 1 year ago

“I never received the order which they claim was despatched on the 7 December and my email has not received a reply. No telephone number on the website to speak to anyone. This was a gift and it’s very disappointing.”

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Posted 1 year ago

“I am writing to express my extreme frustration regarding my recent order. I had placed an order for gifts intended for my triplet sisters, and the experience has been incredibly disappointing. Not only did the shipping take much longer than expected, but to my dismay, the items never arrived. Instead, I received a refund without any explanation or communication about the issue. This level of customer service is unacceptable, and I am genuinely fuming about the entire experience. I had high expectations for the gifts, especially given the significance for my sisters, and the lack of information and resolution has left me extremely dissatisfied. I urge you to address this matter promptly and provide an explanation for the inconvenience caused. your customer service ignored me aswell when i raised this issue .”

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Posted 1 year ago

“Very slow delivery and when arrived one of the items was missing, with no communication as to whether it was out of stock / coming later / would be refunded. Previously sent an email asking for an update as slow delivery, but never received a reply.”

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Posted 1 year ago

Hi there, We’re sorry we’ve been slow to reply to you. We always seek to respond to customers within1-3 days, but our customers experienced longer wait times at the end of the year due to a temporary technical error. This has now been resolved, but if there’s anything further we can help you with please do contact us. Kind regards, Jon Richard

Posted 1 year ago

“Havent received it even though it should be here....”

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Posted 1 year ago

We’re sorry you’ve not received your order yet, – this is not what we aim for and below the standards we hold ourselves too. We would like to look into this issue for you – please could you contact us on customerservice@jonrichard.com with your order number and we’ll investigate as a priority. Thank you.

Posted 1 year ago

“A week after I placed my order I received another email to say my order has been dispatched. After a week I still didn't have my order so I emailed Jon Richard to enquire but I got no response so emailed again but still no response. It's impossible to spk to anyone at Jon Richard as they don't give out a telephone number. I then received an email to say my refund is on the way even though I didn't request one as I was still hoping my order would arrive. I've just received another email inviting me to leave a review and in this email Jon Richard hopes that I'm happy with my order and the service??? I wouldn't use this company again as their customer service seems to be non existent, and reading other reviews it seems it's common place. Please shop else where.”

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Posted 1 year ago

“It took a week for you to tell me my item wasn’t in stock and refunded my money”

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Posted 1 year ago

“Ordered some earrings online. Got an email a few days later to say my purchase had been refunded. I replied and asked why. I didn’t elbear anything. Money however was returned.”

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Posted 1 year ago

Hi there, We’re sorry you never got a reply from our team – this is definitely not what we aim for and below the standards we hold ourselves too. We refunded your money because the product was out of stock. Unfortunately, due to a temporary technical problem it was still appearing as available on our website when that wasn’t the case. This shouldn’t happen again as we’ve resolved the problem. Kind regards, Jon Richard

Posted 1 year ago

“Not received,I ordered them ,received a confirmation that they had been bought and dispatched then a week later,you cancelled them still waiting for a refund.Bad service,”

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Posted 1 year ago

“Do not buy from this company they are not a good company they take your money and don't deliver your goods they ignore your emails and messages read reviews before you buy.”

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Posted 1 year ago

“I have ordered my item over 3 weeks ago. Still have not received it. Have emailed customer service twice with no reply. Wouldn't recommend this company based on current service.”

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Posted 1 year ago

“Still not received my order, and received no reply from customer services to my email. A scam company?”

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Posted 1 year ago

“Didn't send me the items I actually ordered and then an ordeal to return or re order. Will not be ordering again!”

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Posted 1 year ago

“Not even recieved my products yet”

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Posted 1 year ago

Hi there, We are sorry to hear your order hasn't arrived. I believe our Customer Service Team have responded to you about this. If this is not the case, please contact at customerservice@jonrichard.com and they will happily take a look into this for you. Kind regards, Jon Richard

Posted 1 year ago

“Haven’t received my order yet”

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Posted 1 year ago

“No communication received about my order and then when it arrived I’d been sent the wrong items. Again, no response received when I emailed them (twice), asking for assistance. I returned the goods for a refund, a shame as I had been looking forward to receiving my correct order. Won’t use this company again, way too unprofessional and unreliable.”

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Posted 1 year ago

Hi there, Thank you for you review. Please accept our apologies for the delay in our response. During this exceptional busy period we have experienced a higher than normal volume of queries. We appreciate your patience on this and I have personally escalated this to the Customer Service team. Kind regards, Jon Richard

Posted 1 year ago

“My issue is with delivery. I paid extra for express delivery as we were going on holiday. The parcel was promiised for 28th November and had still not arrived when we left for our holiday on the 30th. Apparently when it did arrive it was left on top of the dustbin and a neighbour saw it and took it in for me. Why was it not delivered when pomised?”

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Posted 1 year ago

Hi there, We are sorry to hear what has happened. Please contact the Customer Service team at customerservice@jonrichard.com who can take a look at this for you. Kind regards, Jon Richard

Posted 1 year ago

“Terrible service - It's possible that this is not a genuine company/website. I ordered a heart locket which is heavily advertised as a product to personalise with an engraving. The photos on the website indicate the fonts available etc. Nowhere on the site, or during the ordering process, does it give the option to engrave. I asked customer services prior to ordering and received no response. I then asked after ordering, giving my specific order number but again received no response. The next day I receive a refund from Jon Richards (which will take 5-7 days to process) with no explanation as to why my order could not be fulfilled.”

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Posted 1 year ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews