www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,983 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i dont like it 😕”

Helpful Report

Posted 4 years ago

Hi, if you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Hope this helps - Jon Richard

Posted 4 years ago

“did not receive my items! i’ve been in contact with them & still no update or response!”

Helpful Report

Posted 4 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 4 years ago

“Order was placed 2 weeks ago and has still not been received.”

Helpful Report

Posted 4 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 4 years ago

“Good afternoon, I was bought a Jon Richard silver plated classic navette pear bracelet as a Christmas gift, this was unsuitable and after conversations with Michele I was advised to return the bracelet and I would receive an e wallet refund I returned the bracelet which was signed for on 05/01/21 but I have not received any refund I have emailed many times I have tried to call I have even messaged on face book all have been ignored I am not asking for the impossible I just want my refund and to ignore will not make the issue go away I have a copy of the signature which signed for my return, I obtained this from Royal Mail I give you a dead line of 29/01/21 to return my item or honour my refund Regards Carol falconer”

Helpful Report

Posted 4 years ago

Hi Carol, we are extremely sorry about what has happened - I am aware this product was brought from Very.com and not Jonrichard.com so you or the person who brought you the present will need to speak to them about filing for the refund. I have spoken to Michele and she has informed us you have now been credited on your jonrichard.com account due to the delay. Thank you, Jon Richard

Posted 4 years ago

“Completely rubbish service! I ordered my mum a necklace from here for her birthday. The item i ordered went out of stock and they didn’t bother to let me know and sent me the wrong item(another nexklace). The necklace looked no where near to similar to the original necklace i ordered. The wrong item came in the worst packaging ever - there was dust all over the gift box and the necklace didn’t even fit inside the box. The price on the wrong necklace was £3 more than the one i ordered yet it felt so cheap and flimsy, like it would break any minute. Worse thing is, it was 2 days before my mums birthday so I couldn’t even return it. Will not be ordering from here ever again!”

Helpful Report

Posted 4 years ago

Hi, we are really sorry this has happened to you! Please email our customer service team at customerservice@jonrichard.com, and they can help you resolve this issue. Thank you, Jon Richard

Posted 4 years ago

“My mother bought me a beautiful rose gold and diamanté necklace with pink ribbon for my birthday approx. 18 months ago. I have worn it just two times and kept it carefully in a little box. My mother has recently died and I took it out of the box to look at it and was shocked to see how shabby it looked! The pink ribbon is loosing it's colour. The metal "rose gold" has tarnished and looks horrible. This wasn't a cheap one. Very sad and disappointed about it. 😔”

Helpful Report

Posted 4 years ago

Hi Tracy, we are very sorry to hear this. Please could you email bethany.watson@jonrichard.com with a photo of the product and any additional information you have. Hopefully we can get this resolved for you quickly. Jon Richard

Posted 4 years ago

“Just received my order and an item was missing, tried calling the number on the despatch note , no answer, doubt my emails will get answered”

Helpful Report

Posted 4 years ago

Hi, we are really sorry about this. Please email customerservice@jonrichard.com with your order information and that will look into this. Thank you, Jon Richard

Posted 4 years ago

“I bought earrings and necklace to give as a set. They looked lovely but when I went to add to the gift box found that the posts of the earrings were bent flat. They then snapped off as I tried to get them out of the packaging. Never again!”

Helpful Report

Posted 4 years ago

Hi, We are really sorry this has happened! Please email our customer service team at customerservice@jonrichard.com & they will send over a replacement. Thank you, Jon Richard

Posted 4 years ago

“I ordered my item on the 1st of december and have still not received the item. I have emailed about my problem about a week ago but havnt had a reply yet.”

Helpful Report

Posted 4 years ago

Hi, We are very sorry about this. Please email our customer service team at customerservice@jonrichard.com and they will look into this. Thank you, Jon Richard

Posted 4 years ago

“Turned up broken, luckily was able to fix the necklace.”

Helpful Report

Posted 4 years ago

Hi, We are really sorry about this. Please email customerservice@jonrichard.com with your order information & they will send you a replacement if it is in stock. Thank you, Jon Richard

Posted 4 years ago

“Still waiting for my parcel, haven’t had any luck with communication as my emails haven’t been acknowledged and can’t get through by phone”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear you haven't received your parcel. On our records it is showing it was despatched the 2nd December. I will forward this onto customer service and get this sorted for you. Thank you, Jon Richard.

Posted 4 years ago

“Received the wrong item”

Helpful Report

Posted 4 years ago

Hi, We are really sorry you received the wrong item. Please contact our customer service team (customerservice@jonrichard.com) and they will send you the correct item. We are sorry for the inconvenience. Thank you, Jon Richard

Posted 4 years ago

“Very disappointed with a bracket I ordered from Jon Richard it looked nothing like the picture advertised and when I tried to return it no one came to collect the package.”

Helpful Report

Posted 4 years ago

Hi, we are really sorry you are disappointed with our order. I have forwarded this onto our customer service team & they will look into this further. Thank you, Jon Richard

Posted 4 years ago

“I put an order in you took my money and I never received the item. I have emailed 5 times with no response. order noWeb1876213”

Helpful Report

Posted 4 years ago

Hi Debra, We are very sorry this has happened. I have emailed customer services regarding your issue and they hopefully will get back to you soon. Thank you, Jon Richard

Posted 4 years ago

“I still have not received my order yet i I have emailed messaged could customer service get in touch its 3 weeks.”

Helpful Report

Posted 4 years ago

Hi, We are very sorry this has happened. I have emailed customer services regarding your issue and they hopefully will get back to you soon. Thank you, Jon Richard

Posted 4 years ago

“I have sent this bracelet back as it was poor value for money”

Helpful Report

Posted 4 years ago

Hi, We are very sorry you are disappointed with your product. If there are any further issues please contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard.

Posted 4 years ago

“Hi I have always shopped at jon Richard's but the last time i ordered a pair of earrings when the item turned up all the box was damaged and earrings bent in half really not happy”

Helpful Report

Posted 4 years ago

Hi, We are really sorry you have received products like this. Please contact our customer service team at customerservice@jonrichard.com & they will resolve this. Thank you, Jon Richard

Posted 4 years ago

“I ordered jewellery but unfortunately the rings were too big, so I returned them immediately but to date have not received a refund!”

Helpful Report

Posted 4 years ago

Hi There, We are very sorry you are unhappy with your order. Please contact our customer services team and they will resolve this issue for you - customerservice@jonrichard.com. Thank you, Jon Richard team

Posted 4 years ago

“We bought a gorgeous wooden table in grey. After 8 months the table wore out? Paint was coming off! I tried to get a representative to fix it. No one would come? This was 2,400 dollars and should be repaired! Very very unhappy! Do not use this company! 😨😱😱😱😨😨😰😰😥😥😥😓😓😓😰😨😨😨😨😰😥😓”

Helpful Report

Posted 4 years ago

Hi, I believe you have the wrong company - we are a jewellery company & do not supply homeware. I hope you managed to sort your table out. Thank you.

Posted 4 years ago

“This is not the item I ordered”

Helpful Report

Posted 4 years ago

www.JonRichard.com is rated 4.4 based on 4,983 reviews