www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,926 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,926 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how www.JonRichard.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

www.JonRichard.com 5 star review on 9th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One broken item hair clip ,it’s not worth to return 😔”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team with your order reference number and details of the broken item at customerservice@jonrichard.com. The team will resolve this issue for you as soon as possible. Thank you.

Posted 2 years ago

“Nice products and good service with speedy delivery.”

Helpful Report

Posted 2 years ago

“I ordered a pearl necklace and matching bracelet. They are excellent quality and I love the magnetic clasp. I also ordered a blue heart shaped handbag mirror. It is a really beautiful gift. Very pleased all round plus speedy delivery”

Helpful Report

Posted 2 years ago

“Lovely items and excellent service”

Helpful Report

Posted 2 years ago

“The items were well packaged in pretty boxes and delivery was quick.”

Helpful Report

Posted 2 years ago

“Just as described and comfortable to wear.”

Helpful Report

Posted 2 years ago

“Arrived quickly and looked nicer than the pictures. Perfect.”

Helpful Report

Posted 2 years ago

“Really pleased with earrings I bought as a present, I'm sure they will love them. Really fast delivery too. Would definitely recommend to friends and family.”

Helpful Report

Posted 2 years ago

“Majority of my jewellery is from Jon Richard who I have been buying from for at least 10 years. Most of them are costume jewellery though I do have a few silver items and great accessory kits like necklace extenders and earring backs I buy online now as there are no longer department stores that stock their jewellery in my area ( I have moved) Quality of the products are excellent and many of the styles are innovative and at times unusual which is what I like Apart from one item that disappointed me 99.9% I was very happy with and their customer service is also very helpful and courteous which sadly is rare among retailers these days I always wait for their sales as you get excellent bargains which allow you to buy more at the reduced prices which I can better afford especially during these hard times Am looking forward to buying some hair accessories for my daughter’ for her pending wedding as they have some exquisite pieces All in all excellent well made jewellery that I would highly recommend”

Helpful Report

Posted 2 years ago

“I ordered a silver watch extender, l l couldn't find one anywhere other than this company. It arrived quickly and l am very impressed. It is very good quality for the very low price and has been fabulous in altering my watch. It looks great.”

Helpful Report

Posted 2 years ago

“Although I returned my original order the jewellery was lovely ( just not what I needed) retuning itwms was so straight forward and so quick , 4 days from posting back yo having money refunded, and2 of those days were over the weekend !!”

Helpful Report

Posted 2 years ago

“I never received item”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear this. Please contact our customer service team with your order reference number and details of the missing item at customerservice@jonrichard.com. The team will resolve this issue for you as soon as possible. Thank you.

Posted 2 years ago

“I purchased a necklace, a pair of earrings and 2 bracelets for my daughters wedding in july and the items did not dissapoint. They made me feel very elegant and i would highly recommend Jon Richard jewellery to anyone.”

www.JonRichard.com 5 star review on 5th August 2022

Helpful Report

Posted 2 years ago

“I contacted Jon Richard as I had recently purchased a necklace from them. It had broken they replaced this with no fuss and sent it out get quickly.”

Helpful Report

Posted 2 years ago

“Absolutely beautiful hair piece I used for my wedding. Easy to clip in and take out, it stayed in place all day and felt lightweight. It was the perfect size to fit in around my hairstyle, and complimented other accessories I used.”

www.JonRichard.com 5 star review on 4th August 2022

Helpful Report

Posted 2 years ago

“Very pleased with this item”

Helpful Report

Posted 2 years ago

“Kept up to date with tracking, speedy delivery and items where exactly want I wanted very pleased thank you”

Helpful Report

Posted 2 years ago

“Lovely set bought as a gift friend was delighted with it. Postage a bit high though”

Helpful Report

Posted 2 years ago

“I brought a silver and pearl pink necklace bracelet and ring. They are beautiful and such high quality. I have had so many complements when I wear them. Great service too. I will be purchasing again from Jon Richard and would highly recommend I would also say the jewellery looks good on the website but is even better in real sight.”

Helpful Report

Posted 2 years ago

“Very stylish bracelet, loved it so much I bought two. Delivery was very quick.”

Helpful Report

Posted 2 years ago

www.JonRichard.com is rated 4.4 based on 4,926 reviews