www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,919 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 16th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bracelet but too small. Please make in 2 sizes for those of us with larger wrists. I am sure I would not be alone in this ides?”

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Posted 1 year ago

“Great value for money. Ordered two bracelets and they were quite decent overall. However, one of them did not have its pearl so it was a bit disappointing… also, they did not arrive in the nice boxes as it was on the photo but just in a plastic see through wrapper … so not great if you are buying them for a present (as I did!).”

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Posted 1 year ago

“This is by far the worst service I have ever received from any vendor! Ordered a tiara for an event, paid for express delivery to receive the item in 1-2 days. The item arrived after about 12 or 14 days! After the event I needed it for! Sent several emails to customer service to enquire about my order, no response! Sent several emails to cancel my order after the event had passed, no respond! I’m not only disappointed but extremely unhappy and disgusted with my experience with Jon Richard!”

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Posted 1 year ago

“Fantastic quality earrings. When ordering it takes around 2 weeks before receiving the goods.”

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Posted 1 year ago

“Excellent quality for the price.”

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Posted 1 year ago

“Received package with great care, amazing jewellery shown as in website, very happy with the purchase.”

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Posted 1 year ago

“Excellent customer service. Very good quality earrings at a good price.”

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Posted 1 year ago

“Absolutely divine ring, ever so pleased with it. Very well made. Thank you so much. Speedy delivery too.”

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Posted 1 year ago

“Really pleased with purchase. Got for my daughter for Christmas as she likes sparkly earrings and I know she will love them”

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Posted 1 year ago

“Cancelled and refunded me without any explanation a week after purchasing. I looked on there website and the item was still for sale but at a higher price??? So can't of been out of stock! It was a present for someone so left me with 3 days to try and get something else with no days off work to go out and get something else! DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who can take a look into this for you. Kind regards, Jon Richard

Posted 1 year ago

“Absolutely delighted with not only the service and delivery but also the quality of the items.”

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Posted 1 year ago

“Lovely items, kept informed as to the delivery.”

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Posted 1 year ago

“Lovely earrings, nice and lightweight too.”

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Posted 1 year ago

“Waiting time far too long”

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Posted 1 year ago

Hi there, Huge apologies in the delay of getting your order. We thank you for your patience during this busy period. If you haven't received your order yet, please contact our Customer Service Team at customerservice@jonrichard.com who can help further with this. Kind regards, Jon Richard

Posted 1 year ago

“Didn’t receive as sold out”

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Posted 1 year ago

Hi there, We are sorry to hear you did not receive you order. Please contact our Customer Service team at customerservice@jonrichard.com who will happily look into this for you. Kind regards, Jon Richard

Posted 1 year ago

“Good range of stock - fast delivery - good service - good prices”

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Posted 1 year ago

“Placed an order for a Xmas gift, waited 9 days on the order status changing, had to email myself, got a reply stating it was dispatched that day..... 3 hours later another email saying order was refunded. Very poor communication.”

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Posted 1 year ago

Hi there, Huge apologies you did not receive your order. Please contact our Customer Service team at customerservice@jonrichard.com who can help into this further. Kind regards, Jon Richard

Posted 1 year ago

“I always buy my clip on earings from Jon Richard. The size is perfect, not too big and they are comfortable. Hope the 3 tone clip earings come back soon.”

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Posted 1 year ago

“Ordered a lovely jewellery set as a Christmas present for a friend. However, a week later get an email saying the order has been cancelled and I received a refund. No idea as to why though?”

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Posted 1 year ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who can help you further with this. Kind regards, Jon Richard

Posted 1 year ago

“I've not yet received the jewellery I've ordered.”

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Posted 1 year ago

Hi there, We are sorry to hear you haven't received your order. Please contact our Customer Service team at customerservice@jonrichard.com with your Order No and they can look into this for you. Kind regards, Jon Richard

Posted 1 year ago

www.JonRichard.com is rated 4.4 based on 4,919 reviews