www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,947 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,947 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 9th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my necklace,spot on😀”

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Posted 4 years ago

“My mother bought me a beautiful rose gold and diamanté necklace with pink ribbon for my birthday approx. 18 months ago. I have worn it just two times and kept it carefully in a little box. My mother has recently died and I took it out of the box to look at it and was shocked to see how shabby it looked! The pink ribbon is loosing it's colour. The metal "rose gold" has tarnished and looks horrible. This wasn't a cheap one. Very sad and disappointed about it. 😔”

Helpful Report

Posted 4 years ago

Hi Tracy, we are very sorry to hear this. Please could you email bethany.watson@jonrichard.com with a photo of the product and any additional information you have. Hopefully we can get this resolved for you quickly. Jon Richard

Posted 4 years ago

“Very good”

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Posted 4 years ago

“Lovely bracelet but I bought it as a special gift for my friends 50th. It came in a little plastic bag which made it look cheap. Wish they had said you need to buy a gift box/bag which I would have if I had known especially as no shops open due to Covid to go and buy a gift box at such short notice.”

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Posted 4 years ago

Hello, sorry to hear you are disappointed. Items will only be dispatched in a gift box if the product is depicted in a box and /or the product description specifies a gift box is included. Additional gift boxes can be added to an order for an additional £1-£4. Hope this helps, Jon Richard.

Posted 4 years ago

“Lovely Bracelet Bought it to replace one I lost”

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Posted 4 years ago

“Nice jewellery very good”

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Posted 4 years ago

“Outstanding speedy delivery. Excellent product. Everything looked even better than online. Only improvement that could be made: it would be great to see the jewellery worn by models online, to get a better idea of the products.”

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Posted 4 years ago

“I’m really pleased with all the items I bought. Quality is very good and I will certainly buy more jewellery in the future”

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Posted 4 years ago

“Excellent product and speedy delivery”

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Posted 4 years ago

“I ordered the earings thinking they was men’s but am guessing there women’s”

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Posted 4 years ago

Hello, we are predominately a womenswear jewellery brand. However, our products can be worn by both genders if you like the style. Hope this helps, Jon Richard

Posted 4 years ago

“Lovely bracelet”

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Posted 4 years ago

“Excellent quality of items, have bought a few items in the sale, all beautifully made and look even better than the photos.”

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Posted 4 years ago

“Beautiful earrings!!! Packed well in plastic envelopes so added the boxes as extra which are lovely. The perfect gift! Arrived very quickly.”

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Posted 4 years ago

“Quick delivery and the product I ordered is beautiful!”

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Posted 4 years ago

“Purchased items are beautiful, as described, very well packaged and super quick delivery. Will definitely be ordering many more items.”

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Posted 4 years ago

“Beautiful product at a very reasonable price. Quick delivery too.”

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Posted 4 years ago

“I was very pleased with my purchase of a real silver bracelet which is for a present. Service was very efficient and delivery was exceptional especially as it was straight after Christmas.”

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Posted 4 years ago

“Lovely items at a really great price!”

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Posted 4 years ago

“I had the infinity ring set bought for me by my husband it is beautiful but far too small. Unfortunately it was from Debenhams and they are closing down and closed so could not take back. As a gesture of good will customer service said I could return as long as I made an account. That was fine seeing as a gift. But I really loved the ring set and as I didn't want to be unlucky enough to be too late in getting another ordered in the next size up which should have been ok so I also ordered the wedding band at same time paying for both as the refund for the first would not happen until you received. we will be renewing our vows after 36 years of being wed. The rings came I was so excited but they again were too small so I packaged the two boxes together, one with one ring set the other with the ring set and wedding band and returned by signed for next day delivery. I have had a refund as said for the first but was asked if I wanted to keep the wedding band in an email and to return the items. I have returned them I want the wedding band in large and as I have noticed the ring set is out of stock in large please can I have the payment I made separately to be refunded to my card. Please can you help. I am sorry for the low rating but as my returns were not recognised I am not sure whoever received them has checked the packages correctly. I am not a regular online purchaser anywhere and certainly not regular at sending back. Please help regards Megan Pinkney”

Helpful Report

Posted 4 years ago

Hi Megan, We are sorry for the delay. I will send this to customer services and make sure they pick this return up. Sorry for any inconvenience. Thank you, Jon Richard

Posted 4 years ago

“Quick delivery, was really impressed especially with the pandemic going on and has an efficient returning parcel process!”

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Posted 4 years ago

www.JonRichard.com is rated 4.4 based on 4,947 reviews