www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,924 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 16th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service. The brooch is absolutely stunning and looks expensive. Great value for a lovely piece of jewellery”

www.JonRichard.com 5 star review on 5th February 2023

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Posted 2 years ago

“Always beautiful 😍 And good quality !”

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Posted 2 years ago

“I purchased a bridal headband that was in the sale, they took my money and confirmed when the item would be dispatched. Two days later I received an email stating I had been refunded. I emailed customer service who then told me that there was an issue and point of picking and the item was not available to send. I’m assuming the item is no longer available so therefore please don’t advertise it…”

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Posted 2 years ago

Hi, thank you for your recent review. Due to high demand, it appears the item very quickly sold out - we do understand this can be extremely disappointing and we apologise for any inconvenience caused. Thank you, Jon Richard.

Posted 1 year ago

“Earrings much smaller than I thought, very nice but wouldn’t have been happy if I’d paid full price”

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Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 1 year ago

“Silver plated ring turned copper within a few weeks. Really poor quality. Would rather have bought silver but the ring was really nice.”

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Posted 2 years ago

Posted 1 year ago

“Really happy with my recent purchase. Bought a rose gold necklace, bracelet and earrings for my mothers birthday and she was extremely pleased. Absolutely beautiful jewellery and excellent value for money too.”

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Posted 2 years ago

“I'm very happy with my bracelet, easy to slide on and off, lovely luster on the silver.”

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Posted 2 years ago

“Excellent quality jewellery, perfectly packaged and arrived in great time.”

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Posted 2 years ago

“Prompt delivery and good quality merchandise”

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Posted 2 years ago

“Bought a few pieces from here and all good quality. Good prices especially in sale!”

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Posted 2 years ago

“Just perfect!Thank you very much!”

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Posted 2 years ago

“Beautiful quality costume jewellery. Very good service too”

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Posted 2 years ago

“Thank you for your prompt delivery we received our order less than twenty four hours of placing the order. Excellent service.”

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Posted 2 years ago

“I bought several items on line, previously I d bought in Debenhams. I was disappointed in the size of some items abd have returned.”

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Posted 2 years ago

Hi, thank you for your recent review and we apologise for any inconvenience caused with your recent purchase. If you'd prefer to shop our ranges in person, you can find your nearest store via the following link - https://www.jonrichard.com/map Thank you, Jon Richard Team

Posted 2 years ago

“I really like them but I was hoping they’d be slightly bigger. Maybe the photo is a little deceptive as I couldn’t see any measurements.”

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Posted 2 years ago

Hi, thanks for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Thank you, Jon Richard Team

Posted 2 years ago

“Lovely bracelet but a real shame it doesn’t come with a gift box or pretty bag - I was a gift”

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Posted 2 years ago

Hi, thanks for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170. All jewellery will however be in protective packaging to keep it safe from harm. Thank you, Jon Richard Team

Posted 2 years ago

“Jewellery set arrived quickly. Unfortunately the clasp on the bracelet was broken. I emailed the company and they got back to me really quickly to say they would post me out the whole set again and I could keep the necklace & earrings from the orginal set. Arrived within days. What great service. I love Jon Richards jewellery & have numerous pieces. Would highly recommended them”

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Posted 2 years ago

“Beautiful & excellent quality earrings ordered in post Xmas sale so even better value. Arrived within time stated time & well packaged. Thankyou..”

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Posted 2 years ago

“Cannot as I have not yet received the item. Been Ill and cannot remember which bracelet I ordered.”

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Posted 2 years ago

Hi, thanks for your recent review. For updates regarding your order, please contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard Team

Posted 2 years ago

“Lovely earring, however bar bent on boh earrings when opened, unable to give as present so kept for myself.”

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Posted 2 years ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard Team

Posted 2 years ago

www.JonRichard.com is rated 4.4 based on 4,924 reviews