www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,934 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,934 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 9th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an emerald necklace and earring set. Easy to order...quick delivery. Love this set just the right colour”

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Posted 3 years ago

“My jewellery arrived promptly and was well packaged. I was very pleased with my purchase which was good quality and worth the money.”

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Posted 3 years ago

“Product reasonable value and from date of order to receipt was excellent as needed the bracelet to match another item for a wedding.”

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Posted 3 years ago

“I urgently required some jewellery to wear with my mother of the bride outfit as what I had planned to wear was no longer suitable. Via Google search I came across some lovely sets on the Jon Richard website and decided on a set which included a bracelet. The website was easy to navigate. The delivery was quick The packaging ensured that it was delivered without damage The presentation box was lovely The jewellery is beautiful, of good quality and I would definitely purchase more from this company.”

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Posted 3 years ago

“Very good service, prompt & securely packaged delivery. Delighted with item. Great quality for price.”

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Posted 3 years ago

“Item not received and no help or refund given.”

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Posted 3 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 3 years ago

“Lovely bracelet but its smaller than i expected”

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Posted 3 years ago

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Posted 3 years ago

“Amazing products, fab quality with great price - will look stunning on my bridesmaids xx”

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Posted 3 years ago

“Amazing! Very nice, helpful, will come back again”

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Posted 3 years ago

“I’ve ordered 2 bracelets and their quality is really bad I’m very disappointed”

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Posted 3 years ago

“I ordered a bracelet from you for a wedding I am going to and it was beautiful. It arrived excellently packaged and with fast delivery. I have had bits of jewellery from Jon Richard before and have always been really pleased with my purchases. Thank you.”

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Posted 3 years ago

“very pleased with products”

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Posted 3 years ago

“Loved the necklace but disappointed that it wasn't in a gift box like the matching earrings I purchased from Debenhams. Especially as it was full price and not in the sale.”

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Posted 3 years ago

“So disappointed. Beautiful jewellery but broke on first day. Emailed customer service and was delighted to receive replacement. Again this also broke…clasp isn’t strong enough. Such a shame!!”

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Posted 3 years ago

“Really lovely ear-rings. Look so much more expensive than they are”

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Posted 3 years ago

“Beautiful Stirling silver jewellery fast post”

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Posted 3 years ago

“I received a short necklace instead of long chain... I want a refund for that necklace... I have already returned by post that necklace”

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Posted 3 years ago

“I have been buying Jon Richard Sterling Silver jewellery for many years - hitherto via Debenhams. Since that closure I have bought directly from Jon Richard and have been very impressed with their customer service. There was an error in my last orcer where I received the wrong pair of earrings. When I told them this they immediately sent the correct earrings and told me to keep the others with their compliments. That service is worth a lot and I will coantinue to buy from this company.”

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Posted 3 years ago

“Beautiful jewellery as advertised.Fast delivery.Good range. Very Good Service”

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Posted 3 years ago

www.JonRichard.com is rated 4.4 based on 4,934 reviews