www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,982 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for express delivery 3 days ago still hasn’t even been dispatched. Nobody answers messages and you just get ignored. Awful service”

Helpful Report

Posted 3 years ago

Hi, sorry to hear this. Please contact our customer service at customerservice@jonrichard.com, they can resolve this issue for you.

Posted 3 years ago

“Not received sent 3 emails no response. Rang 4 times no answer would not buy again.”

Helpful Report

Posted 3 years ago

Hi, we are really sorry about this. Please email customerservice@jonrichard.com with your order information and that will look into this. Thank you, Jon Richard

Posted 3 years ago

“Wrong product sent, so missed out on gift for a friend, i am really disappointed, i was sold a product that was out of stock, so took my money then expected me to go through hassle of returning the product I didn't want. no compensation offered. In the end I kept the product which will sit in a cupboard doing nothing:( a waste of my time and money.”

Helpful Report

Posted 3 years ago

“Sadly I have had to return my bridal hair accessory due to gems missing, very disappointing :(”

Helpful Report

Posted 3 years ago

Hi, sorry to hear that your item was damaged. Please contact our customer service at customerservice@jonrichard.com, they will be happy to provide you a replacement. Thank you, Jon Richard

Posted 3 years ago

“Received a bracelet with missing stone. Emailed customer service and never received a reply”

Helpful Report

Posted 3 years ago

Hi, we are really sorry about this. Please email customerservice@jonrichard.com with your order information and we will look into this. Thank you, Jon Richard

Posted 3 years ago

“I bought jewellery and was charged £3.58 VAT, as I live in Jersey we do not pay UK VAT. I emailed your customer services and they sent me an email on 20th May stating it would take 4 days to check it out and they would get back to me, but no one has.”

Helpful Report

Posted 3 years ago

Hi, we are sorry for this inconvenience. Please contact our customer service team at customerservice@jonrichard.com if this issue is still unresolved. Thank you - Jon Richard

Posted 3 years ago

“Very disappointed sent me wrong product and I asked for right product as needed it by Sunday they said send 1st class took 4 days to receive not one bit satisfied can't even speak to anyone”

Helpful Report

Posted 3 years ago

Hello, sorry to hear about this inconvenience. Please contact our customer service team at customerservice@jonrichard.com if your issue is still unresolved and they'll be happy to help. Thank you - Jon Richard

Posted 3 years ago

“My order was received completely smashed and on poor condition! Had to return it for a refund and I ended up having no gift for my friend!! Definitely not going to order ever again!!”

Helpful Report

Posted 3 years ago

Hi, sorry to hear that your item was damaged. Please contact our customer service at customerservice@jonrichard.com, they will be happy to provide you a replacement for your friend. Thank you, Jon Richard

Posted 3 years ago

“I have been sent an email and been asked to write a review for my recent order.....which I still haven't received!? I have sent an email and still haven't heard back. I placed my order 2 weeks ago!”

Helpful Report

Posted 3 years ago

Hi, we’re sorry for this inconvenience. I can see you've been refunded for this order. Please get in contact with customerservice@jonrichard.com if there are still any issues . Thank you - Jon Richard

Posted 3 years ago

“Ordered three, only two arrived.”

Helpful Report

Posted 3 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your remaining product in the order to you. Thank you, Jon Richard

Posted 3 years ago

“sorry but i am not received item .can you send me please traking number.because i am worry.i will be wait foranswer”

Helpful Report

Posted 3 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 3 years ago

“I wasn’t too keen on the item, I’ve returned it and still heard nothing nearly two weeks No refund”

Helpful Report

Posted 3 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get you your refund. Thank you - Jon Richard

Posted 3 years ago

“Still haven’t received my order which was for Valentine’s Day”

Helpful Report

Posted 3 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 3 years ago

“My silver bangle is of the highest quality and amazingly priced- I’m thrilled!”

Helpful Report

Posted 3 years ago

Hi, it's amazing to hear you love your product! However, you've only given us 1 star. We hope this was just a mistake as you seem very happy with you Bangle. Please do let our customer service team know if there was an reason behind the 1 star - Jon Richard

Posted 3 years ago

“item ordered 24/2/21 and money taken from paypal same day,two weeks later no goods, no phone numbers for customer service, do not spend money here.”

Helpful Report

Posted 4 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 3 years ago

“Missing items and still waiting after 3 weeks”

Helpful Report

Posted 4 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 3 years ago

“never turned up”

Helpful Report

Posted 4 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 4 years ago

“Havent received the item yet after ordering it on the 16th lf February... Got in contact with customer service and they said that another would be sent express, still waiting for it to arrive...”

Helpful Report

Posted 4 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com again, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 4 years ago

“I have ordered the same jewellery set 3 times now and still have not received the colour that I wanted. Neither JonRichard nor JD William's could send me the blue set but insisted on sending the silver one. I've kept the first one as I need something to wear to my daughter's wedding, but really wanted the blue set. Not impressed at all.”

Helpful Report

Posted 4 years ago

Hi, sorry for this inconvenience. Please contact our customer service team at customerservice@jonrichard.com so we can get the right item to you. Thank you, Jon Richard

Posted 4 years ago

“I have ordered this item as a valentine gift, I was expecting it to arrive the day after valentine’s. However, it did not arrive even a few days later; I then emailed customer support and they told me they would re-send the item with express delivery. It has been over 2 weeks and still hasn’t arrived.”

Helpful Report

Posted 4 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com again, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 4 years ago

www.JonRichard.com is rated 4.4 based on 4,982 reviews