www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how www.JonRichard.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just want I needed & they are beautiful as a pair! 4* because it is a bit expensive I thought.”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review, we are pleased you were happy with your recent purchase. If you would like to keep up to date on our exclusive discounts and offers, you can sign up to our email marketing newsletter and/or follow our social media channels for regular updates. Thank you.

Posted 2 years ago

“Good service, quick. Good quality and price”

Helpful Report

Posted 2 years ago

“Bought for daughter in law. She was very pleased with the bracelet. Looks lovely.”

Helpful Report

Posted 2 years ago

“Lovely quality earrings, very sparkly, perfect for special occasions.”

Helpful Report

Posted 2 years ago

“The bracelet set was lovely, however on arrival it was tangled up and took a long time to get it untangled, while this isn't entirely avoidable there was a price tag on the bracelet that had a price at a lower cost to what I was charged. I contacted them and was refunded the difference but I can't really give 5*”

Helpful Report

Posted 2 years ago

“Love them comfy to wear also”

Helpful Report

Posted 2 years ago

“I love most of their products for quality and services, I’ll recommend to all.”

Helpful Report

Posted 2 years ago

“One broken item hair clip ,it’s not worth to return 😔”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear this. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team with your order reference number and details of the broken item at customerservice@jonrichard.com. The team will resolve this issue for you as soon as possible. Thank you.

Posted 2 years ago

“Just as described and comfortable to wear.”

Helpful Report

Posted 2 years ago

“Order went through ok. The bracelet ordered was far too big like other people had mentioned. These stretch bracelets tend to be one size so was surprised when it arrived. The beads were also a very small 3mm. The bracelet was a lovely design. Next sells it way cheaper though which I noticed after buying.”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear about the issues you experienced with your recent order. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our customer service team email address is customerservice@jonrichard.com for any further queries. Thank you, Jon Richard

Posted 2 years ago

“The jewellery from Jon Richard is always very good quality and looks amazing. I would highly recommend.”

Helpful Report

Posted 2 years ago

“Had a problem with my delivery, sent email and received my items the next day.”

Helpful Report

Posted 2 years ago

“Good quality and good delivery time!”

Helpful Report

Posted 2 years ago

“I love Jon Richard jewellery, looks expensive at a non expensive price. I do not like to give a negative review but I was rather disappointed with my latest order as a couple of items were not true to the pictures on the internet. Sadly I had to return these items & am awaiting a refund but this little hiccup will not stop me buying from the company in the future.”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear this. If you could send further details regarding the issues you experienced to our customer service team, we will investigate accordingly. Our customer service team email address is customerservice@jonrichard.com. Thank you, Jon Richard

Posted 2 years ago

“Disappointed it was not in a proper box just sent in a bag. It’s for my wedding day.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review and many apologies for any inconvenience caused. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170. All jewellery will however be in protective packaging to keep it safe from harm. Thank you for your understanding.

Posted 2 years ago

“Got the white flower necklace and also bought the flower earrings to match. Really happy with purchase though flowers on necklace do tend to turn over whilst wearing it”

Helpful Report

Posted 2 years ago

“Nice toggle bracelets as gift to lived ones for Vaisakhi.”

Helpful Report

Posted 2 years ago

“Always good quality I love.”

Helpful Report

Posted 2 years ago

“Delivery was fast. Product was intact and beautiful just as in the picture. I love the fact that they included a paper that describes how to take care of the product”

Helpful Report

Posted 2 years ago

“Fast delivery, as described, despite items a bit flimsier than I expected, pretty good but only because I paid half price in the sale!”

Helpful Report

Posted 2 years ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews