www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pretty but so much smaller than I imagined”

Helpful Report

Posted 3 years ago

“Happy with the jewellery however you let yourself down with the packaging. When I received the set it was all bundled up in the corner or the box, the boxes you use to display the items are not nice they don't sell your company well at all and for something I am gifting to my daughter I am disappointed in the presentation quality.”

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Posted 3 years ago

“Disappointed with earrings I bought they were much bigger than expected.but the bracelet I bought was lovely.”

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Posted 3 years ago

“Had to return two pieces of the jewellery as the earrings were faulty and the bracelet kept dropping off. Quite disappointed.”

Helpful Report

Posted 3 years ago

Thank you for feedback - sorry you were uphappy with your recent purchase. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com.

Posted 3 years ago

“Ordered bracelet on express delivery and it was broken on opening. Contacted Customer Services who would have sent out replacement only bracelet was now out of stock. By the time this info was received it was too late to choose a substitute. I purchased from a competitor in time for Christmas. I received a refund and the broken bracelet will be posted shortly.”

Helpful Report

Posted 3 years ago

Thanks for your review, we are sorry you weren't completely happy with your recent experience. We offer a free returns service. For more information please follow the link - https://www.jonrichard.com/returns-policy-i5

Posted 3 years ago

“Brooch was OK, the packing was a bit broken.”

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Posted 3 years ago

“Lovely necklace, great quality and presentable box BUT I wouldn't order again from Jon Richard because the delivery was very slow (over a week) and I didn't receive a dispatch email so I had to go through the hassle of contacting them to chase it all up.”

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Posted 3 years ago

“Did not receive the item I ordered for my mother but had to give it to her as had no time to return and wait for the originally ordered item.”

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Posted 3 years ago

“It's a very pretty brooch which I originally purchased a couple of years ago at Debenhams and thought I would buy one for my grandmother. However it arrived and looked very dull and as though it had been stored somewhere very cold and damp. Polished it up and it looks ok. But I won't be ordering from Jon Richard again. It should have arrived gleaming and a pleasure to open at £20 for a Christmas brooch.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you were unhappy with your recent purchase. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com

Posted 3 years ago

“Earrings came and disappointed as very big looking compared to what they looked in picture, would never wear them unless fancy dress or something , felt bit of waste of money to be honest”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you were unhappy with your recent purchase. Please contact us directly where we can work to resolve the issue with you at customerservice@jonrichard.com

Posted 3 years ago

“I ordered a number of items. I was very disappointed with the quality of the items as they were very flimsy so I ended up returning them all.”

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Posted 3 years ago

“The box came broke”

Helpful Report

Posted 3 years ago

Hi, we are sorry to hear that your gift box was damaged. Please contact our customer service team at customerservice@jonrichard.com, they will be happy to provide you with a replacement. Thank you, Jon Richard

Posted 3 years ago

“Didn’t really keep me up to date. Product didn’t look as good in real life.”

Helpful Report

Posted 3 years ago

“Nice enough bracelet but a bit large so risk of catching it on things and charms a bit smaller than they looked in picture”

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Posted 3 years ago

“Not impressed with sizing. Some bracelets are tiny and others are normal adult wrist size. The small ones look the same size in the pictures but should be marketed as childrens. Also, i purchased a notecard and whoever typed it out, got 2 spellings wrong. Not impressed at all.”

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Posted 3 years ago

“Colour of sapphire darker than expected. Earrings much smaller than expected”

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Posted 3 years ago

“The Jewllery box is badly damaged but Jewllery is good for value.”

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Posted 3 years ago

Thank you for your feedback regarding your order from Jon Richard Jewellery, every review means a lot to us and we are so pleased you feel Jon Richard Jewellery is good value. We apologise that you received a damaged box and would like to resolve this for you as soon as possible. Please email customerservice@jonrichard.com with your order number and supporting image for one of our team members to organise a replacement for you.

Posted 3 years ago

“Excellent for what goods arrived still awaiting a credit note for undelivered goods”

Helpful Report

Posted 3 years ago

“I received a short necklace instead of long chain... I want a refund for that necklace... I have already returned by post that necklace”

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Posted 3 years ago

“Very small in comparison to what the website portrayed. Disappointed as these were for a present and non returnable as for pierced ears...”

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Posted 3 years ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews