www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excuse me it’s been months and I’m yet to receive my refund”

Helpful Report

Posted 1 year ago

Hi there, Please reach out to our Customer Service team at customerservice@jonrichard.com and they will be able to assist you. Kind regards, Jon Richard

Posted 1 year ago

“My order was cancelled by you”

Helpful Report

Posted 1 year ago

“I placed an order for some earrings and paid via PayPal. A few days later, I received an email from Jon Richard and then PayPal, stating that the order was being refunded. There was no explanation for the refund. I could not find a telephone number for Jon Richard on their website. There was, however, a working phone number for Jon Richard on the PayPal refund email. I called this and found a voice message, which had obviously been set during the Covid-19 lockdown period, directing callers to their customer service email address. I contacted Jon Richard via this email address and received a reply several days later to advise that the item was now out of stock.”

Helpful Report

Posted 1 year ago

“Not even got my order they will not reply to my emails there us no contact number to ring DO NOT ORDER FROM THIS COMPANY”

Helpful Report

Posted 1 year ago

Hi there, We are so sorry your order has not arrived yet. Please reach out to our customer service team as customerservice@jonrichard.com. They will keep an eye out for an email from you. Kind regards, Jon Richard

Posted 1 year ago

“Ordered a tiara, gave me a refund with no explanation.”

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Posted 1 year ago

“My bracelet arrived and it had a knot in it”

Helpful Report

Posted 1 year ago

Hi there, Huge apologies your item was received with a knot in it. Please reach out to our customer service team at customeservice@jonrichard.com who will happily rectify this for you. Kind regards, Jon Richard

Posted 1 year ago

“My order was cancelled because there was no stock. I wasn’t told this. I received a refund email after I contacted customer services to chase delivery, so I can’t write a review for a product I didn’t receive. Due to lack of communication I probably will not place any further orders.”

Helpful Report

Posted 1 year ago

Hi there, Huge apologies for the confusion with your order being cancelled and the lack of communication. We are working on this and it is not a true reflection on our customer service. If you would like to purchase from Jon Richard again, please do not hesitate to reach out. Kind regards, Jon Richard

Posted 1 year ago

“The item I received was broke.”

Helpful Report

Posted 1 year ago

Hi there, Huge apologies the item you received was broken. Please contact our customer service team at customerservice@jonrichard.com who will happily rectify this for you. Kind regards, Jon Richard

Posted 1 year ago

“I recieved a faulty bracelet and have returned this item but have had 0 contact from Jon Richard nor recieved a refund! Will not be purchasing from here again!”

Helpful Report

Posted 1 year ago

Hi there, Huge apologies in the delay. Please contact our customer service team at customerservice@jonrichard.com with your order number so they can look into this for you. Kind regards, Jon Richard

Posted 1 year ago

“Disappointed to say the least. The products are great never had an issue but the website itself needs some work!! I had received my confirmation and was told my product was on my way to me - just on time for a special occasion! To then find out the day before my items still had not arrived. Stressed, I contact customer service. Props to them as they were fast enough to respond letting me know where my items were. However I was informed that the payment had not been processed and therefore the items weren’t coming to me…. So where was my email to say the items weren’t coming???? I could have placed a second order in good time had I known. To top it all off, I’ve been asked to review the products I supposedly “received”…. Some debugging would be greatttt next time. Likely will not buy products directly from this site again.”

Helpful Report

Posted 1 year ago

We would like to apologise for the inconvenience caused, and we are truly sorry that you did not receive your order in time. It appears that we encountered a technical issue, and we are deeply sorry for the frustration and disappointment this caused. We take customer feedback seriously and would like to make sure that your next experience is positive. Please do not hesitate to contact us with any further queries that you may have. Kind regards, Jon Richard

Posted 1 year ago

“Very big, cheap looking, plastic backs, waste of money and can't send back”

Helpful Report

Posted 1 year ago

Hi, Huge apologise the earrings were not as you expected. The earrings are able to be returned for a full refund if they are unopened and the seal is intact. Any issues please feel free to email our team customerservice@jonrichard.com. Thanks, Jon Richard

Posted 1 year ago

“I recieved 3 purchases.Couldnt see them in package,for paper .Note on package,if opened cant return.Have to open.So once ive opened stuck with them.Despite comments on facebook,and e mailing no response.I bought lots from jon richards in Debenhams over the years.Wont buy from website again.Feel this is a way of making you keep purchases.”

Helpful Report

Posted 1 year ago

“Received an empty box with a delivery note saying the jewellery was to be refunded. No email, no update. I almost gifted someone an empty box because of your lack of professional customer service. Absolutely disappointed as there's now no time left to get another present.”

Helpful Report

Posted 1 year ago

“I bought an earring 5 weeks ago and I have not received it and my money has not been returned. The site has no number to contact them. Its such a shame I didn't read the review before purchasing this item. I would need my money to be returned ASAP.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your recent review. We're extremely sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 1 year ago

“I bought a sterling silver pendant necklace. It arrived very quickly and the small cubic zirconia pendant looked fine, but the chain seemed very thin. I bought it to wear at a wedding in Australia, so packed it. When I went to put it on, the clasp immediately came away from the chain so I never got to wear it at all. I should have gone to Primark or Claire's Accessories, would have been better quality.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund/replacement request. Thanks, Jon Richard

Posted 1 year ago

“We’ll I’d review if I’d been a customer in the full sense of the word. Ordered and paid for a silver bracelet , purchase was confirmed and then within a few hours got a message I was to receive a refund. My complaint is that at no time did I recieve a message to apologise for the inconvenience.. not a sorry in sight !! Poor customer service and no bracelet!!!”

Helpful Report

Posted 1 year ago

“I did not receive items since 10 days and your customer service is not answering my email and I have no idea where is my items. No phone number to contact and I have no idea what to do.”

Helpful Report

Posted 1 year ago

Hi, Thank you for you recent review. Our Customer Service team are currently investigating this issue for you and will be in touch soon to help resolve this. Thank you, Jon Richard

Posted 1 year ago

“Very disappointed Not received my order”

Helpful Report

Posted 1 year ago

“Deeply disappointed with these earrings. The website photo makes them look fairly substantial but in reality they are absolutely tiny. Won't buy from here again.”

Helpful Report

Posted 1 year ago

“Haven't received purchase”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We're extremely sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 1 year ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews