www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,949 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 9th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Susan @ Southampton jon Richards helped me with a present. A silver bangle for my wife Christmas present very helpful thanks again.”

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Posted 5 years ago

“Beautiful earings at a good price, but very disappointed ordered these as a Christmas present on 6th December received 27th December.”

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Posted 5 years ago

“Original online order went missing through Hermes Carrier service. As unable to contact Hermes I contacted Jon Richard customer service. Spoke to a really helpful and lovely agent who immediately apologised and despatched another order to me with Royal mail as the carrier instead of Hermes. Item Arrived in time for Christmas. Fantastic customer service. Original order has never Materialised.”

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Posted 5 years ago

“0 out of 5. Order no. #1698091. 5 items ordered on the 29th Nov, queried delevery prior to Xmas told only two now in stock. They would send free gift boxes with these two items due to inconvenience caused. Items still not received on the 27th Dec. Still waiting refunds. Communication discraceful. Extremely disappointed. Would not recommend to friends and clients.”

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Posted 5 years ago

“Excellent service and delighted with the quality of the jewellery.”

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Posted 5 years ago

“They failed to tell me my order had been lost after one day. I had to phone them 10 days later as I was wondering where it was as I had 3day postage for them to tell me it was lost after 1 day of ordering. A new set were sent next day but the earring back on one of the earrings didn’t grip on. So I had to ask for them to send me some new ones and they sent the wrong earring backs which didn’t fit. In the end I went to a shopping centre and they gave the right ones. Wasn’t overly happy with this whole purchase but the earrings are pretty.”

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Posted 5 years ago

“Love these, bought them for stocking fillers.”

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Posted 5 years ago

“Lovely gifts arrived quickly”

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Posted 5 years ago

“Very pleased with my purchase . .Bracelet very pretty and sparkly Could easily pass for the real thing”

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Posted 5 years ago

“Lovely product and delivery was very quick. Excellent.”

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Posted 5 years ago

“Delivery wasn't the quickest. And the necklace and bracelet wasn't the quality I expected for the price. Really tinny, links were dinted, t bar had a flaw/hole in. 925 stamps arent consistent but I don't know much about jewellery so will have to trust its genuine.”

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Posted 5 years ago

“Moving around the site isn’t pretty much easy and items are categorized well.”

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Posted 5 years ago

“Very easy to Order fast delivery and love Jon Richards jewellery”

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Posted 5 years ago

“Lovely delicate necklace. I've had a lot of compliments.”

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Posted 5 years ago

“Some items arrived scratched or broken, others items were quite nice.”

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Posted 5 years ago

“I did not receive the jewellery I ordered, but that was the fault of Hermes the courier service I believe, and a refund has been promised promptly.”

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Posted 5 years ago

“Beautiful, just perfect to go with my mother of the bride outfit. Good quality and price.”

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Posted 5 years ago

“Great quality and fast delivery”

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Posted 5 years ago

“The necklace i bought came broken.”

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Posted 5 years ago

“Perfect presents for my Bridesmaids to be.”

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Posted 5 years ago

www.JonRichard.com is rated 4.4 based on 4,949 reviews