www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,980 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,980 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item delivered and on opening to place earrings in presentation box the stem broke off one of them. Emailed over a week ago and no response to offer resolution”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are sorry to learn about the recent issue you have experienced, we have raised this with the relevant team to investigate further. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the returns procedure in the following link - https://www.jonrichard.com/returns-policy-i5. Thank you, Jon Richard

Posted 2 years ago

“Very disappointed its not as nice in the flesh as it is online”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 2 years ago

“It was out of stock”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are sorry to learn you weren't completely satisfied with your recent order experience, we have raised this with the relevant team to investigate further. Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 2 years ago

“Order put in for 3 items 1 delivered the other 2 where out of stock only found this out when 1 item was delivered and received refund for the other 2 why let me order when no stock”

Helpful Report

Posted 2 years ago

“Paid over £80 and the box broke what an embarrassment. Looked like a cheap gift!”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. We offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 2 years ago

“Very poor the links were smaller than I expected For a £40/50 bracelet the packaging was very poor bubble wrap packet and then posted in a plain brown box.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. If you are not entirely satisfied with your purchase it can be returned free of charge for a full refund. Thank you, Jon Richard

Posted 2 years ago

“Will never order from here again. Bought some clip on earrings and they came broken & completley bust so could never wear them. No customer service to get in touch with either”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are very sorry to learn of the recent issue you experienced with your order. Please contact our customer service team at customerservice@jonrichard.com who will help to resolve this for you as soon as possible. Many apologies again for any inconvenience caused. Thanks, Jon Richard

Posted 2 years ago

“Customer service is non-existent! I won't be buying from them again.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. Please contact our customer service team at customerservice@jonrichard.com who will help to resolve any issues for you as soon as possible. Thanks, Jon Richard

Posted 2 years ago

“The pins I wore for my engagement and wedding, one of the demontes came off. I've worn your products before and lasted me many years.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are very sorry to learn of the recent issue you experienced with your order. Please contact our customer service team at customerservice@jonrichard.com who will help to resolve as soon as possible. Many apologies again for any inconvenience caused. Thanks, Jon Richard

Posted 2 years ago

“I ordered a bracelet and the 6 days later I received an email confirming a refund with out any other correspondence at all extremely poor customer service would never order from these again”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are very sorry to learn of the recent issue you experienced with your order. We have raised the matter with our customer service team and will pass the above additional comments to the relevant team. Many apologies again for any inconvenience caused. Thanks, Jon Richard

Posted 2 years ago

“didn’t come”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We're sorry to hear about the recent issue you experienced with your order. Our delivery service is currently experiencing delays due to Royal Mail strikes - please contact customerservice@jonrichard.com to receive an update on your order status. Thank you, Jon Richard

Posted 2 years ago

“I cannot review my earrings as I was sent a bridal headpiece instead (I’m already married lol). Was told earrings that I purchased and confirmed delivery are no longer in stock !”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are very sorry to learn of the recent issue you experienced with your order. We have raised the matter with our customer service team to ensure your order is refunded in full and will be sure to pass the above comments to the relevant team. Many apologies again for any inconvenience caused.

Posted 2 years ago

“Did not receive the correct item and was too late to return as they were for a wedding.”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. We're sorry to hear you received an incorrect item - our customer service team will contact you directly to help resolve the matter. Thank you.

Posted 2 years ago

“I usually buy jewellery from jon richards but this time im a bit dissapointed, thr earring is not as expected and made my ear sore,witch is usuall.”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear you weren't completely satisfied with your purchase. You can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Thank you, Jon Richard.

Posted 2 years ago

“Received 3 necklaces that were gifts for bridesmaids. They were in plastic bags snd all tangled up! No jewellrey box with them so wouldn’t purchase if you want as a gift.”

Helpful Report

Posted 2 years ago

Hi, we are sorry to hear you weren't completely satisfied with your purchase. You can return the goods within 28 days of receipt for a refund and we offer free returns for all UK orders. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. Thank you, Jon Richard.

Posted 2 years ago

“Snapped on first wear will be returned”

Helpful Report

Posted 2 years ago

Hi, thank you for your review and we are sorry you weren't completely satisfied with your recent purchase. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow our returns procedure here - https://www.jonrichard.com/returns-policy-i5. You can return the goods within 28 days of receipt for a refund and we also offer free returns for all UK orders. Thank you, Jon Richard.

Posted 2 years ago

“Jewellery tarnished so easily not even had it a month and has already rusted and lost all colour.”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear this. We advise you not to let your costume jewellery come into contact with perfume, hairspray, deodorants, body spray, creams and lotions. The wearing of costume jewellery whilst asleep, in the shower, sauna or whilst participating in sports is not recommended. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team with your order reference number and details of the issue at customerservice@jonrichard.com. Thank you.

Posted 2 years ago

“I never received item”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear this. Please contact our customer service team with your order reference number and details of the missing item at customerservice@jonrichard.com. The team will resolve this issue for you as soon as possible. Thank you.

Posted 2 years ago

“Awful service! Ordered earrings which were bent on arrival since packed in a bag with a bit of bubble wrap. Common sense would be to put in box! To add, emailed for advice and sent a couple of pics and nearly week later still no response! Sent back and now waiting to see if they will refund me in a timely manner at least but not hopeful!”

Helpful Report

Posted 2 years ago

“Ordered items, money was taken out of my account. No items delivered to date. Sent numerous emails and have not received any response. Such poor customer service to say the least.”

Helpful Report

Posted 2 years ago

Hi, thanks for your review. Our customer service team have confirmed the issue has now been resolved. Apologies for any inconvenience caused and please don't hesitate to contact customerservice@jonrichard.com with any further queries. Thanks

Posted 2 years ago

www.JonRichard.com is rated 4.4 based on 4,980 reviews