www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,944 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,944 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 9th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful, no other words needed. Stunning ring have had soo many people comment on it.”

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Posted 3 years ago

“My order was received completely smashed and on poor condition! Had to return it for a refund and I ended up having no gift for my friend!! Definitely not going to order ever again!!”

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Posted 3 years ago

Hi, sorry to hear that your item was damaged. Please contact our customer service at customerservice@jonrichard.com, they will be happy to provide you a replacement for your friend. Thank you, Jon Richard

Posted 3 years ago

“The Jewellery is always nice but I think all orders should come boxed free of charge. The gift boxes are overpriced for what they are and don’t seem to come in any range of sizes either.”

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Posted 3 years ago

“I have purchased several items of jewellery and hair clips and am so pleased with the quality of each piece. Very quick service and protectively packaged.”

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Posted 3 years ago

“The website is super easy to use. Very clear and what you seen on screen is what you get sent. The items I have purchased are stunning and have made beautiful gifts both for myself and others.”

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Posted 3 years ago

“Lovely jewellery good quality , very sparkly. Extremely fast delivery. Highly recommend”

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Posted 3 years ago

“Lovely jewellery, just as shown in the photos and very fast delivery.”

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Posted 3 years ago

“Great jewellery at reasonable prices. Delivery is very quick too.”

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Posted 3 years ago

“Fast delivery, well packaged, lovely necklace. I bought in the sale, good value for money. Very pleased with my purchase. Thanks!”

www.JonRichard.com 5 star review on 10th May 2021

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Posted 3 years ago

“I bought this as a birthday present. It looks very elegant and classy. I just wish the box it came in had Jon Richard engraved on it or something. The box was dark blue and velvet which was nice, however when you go to open it you don't know which side it opens, so a label on the top would look and and also help indicate which side it opens. Overall can't fault the product :)”

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Posted 3 years ago

“J richard is my favourite jewellery designer Beautiful and classy jewellery V happy with my purchase”

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Posted 3 years ago

“Beautiful ring but looks very fragile. Hope it lasts”

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Posted 3 years ago

“Bought earrings and bracelet from Debenhams but they didn't have necklace in stock. Looked online, found and now my set is complete. Lots of nice comments about how nice they look. Very pleased with purchase”

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Posted 3 years ago

“Bought for granddaughters birthday I think its nice. Hopefully she'll like it too. Good service”

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Posted 3 years ago

“Excellent highly delighted”

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Posted 3 years ago

“I have been sent an email and been asked to write a review for my recent order.....which I still haven't received!? I have sent an email and still haven't heard back. I placed my order 2 weeks ago!”

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Posted 3 years ago

Hi, we’re sorry for this inconvenience. I can see you've been refunded for this order. Please get in contact with customerservice@jonrichard.com if there are still any issues . Thank you - Jon Richard

Posted 3 years ago

“Ordered three, only two arrived.”

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Posted 3 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your remaining product in the order to you. Thank you, Jon Richard

Posted 3 years ago

“Always love my purchases and it has to be Jon Richard. I think JR embodies everything a customer expects; quality, choice range, well designed, value, long lasting. I could go on.”

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Posted 3 years ago

“Purchased 3 rings, 1 was for my god-daughter's 18th. Rings were far nicer in person than on the website. Seeing pics of people wearing the jewellery would help? Was shocked to have to pay extra £5 for a box, £2 just for a pouch etc ? Also postage cost for 3 tiny rings was highly excessive. Think it was £3.95 yet actual cost would have been standard 2nd class, ie less than 60p? There should be reduced postage for small items. Overall product & expertise very good but unhappy with additional costs.”

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Posted 3 years ago

“love the jewellry usually buy for presents this time it was for me great arrived quickly great”

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Posted 3 years ago

www.JonRichard.com is rated 4.4 based on 4,944 reviews