www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,923 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 16th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bracelet and the 6 days later I received an email confirming a refund with out any other correspondence at all extremely poor customer service would never order from these again”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are very sorry to learn of the recent issue you experienced with your order. We have raised the matter with our customer service team and will pass the above additional comments to the relevant team. Many apologies again for any inconvenience caused. Thanks, Jon Richard

Posted 2 years ago

“The earrings arrived quickly and are beautiful. Very good value for money. Thankyou.”

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Posted 2 years ago

“Arrived promptly, but unfortunately, it doesn't work...the clasp will not open”

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Posted 2 years ago

Hi, thank you for your review. If you believe an item you have received is faulty, it can be returned using our free returns service for refund or replacement. Please ensure to mark clearly on paperwork if a refund or replacement is required. Alternatively please contact our customer service team who are happy to help with any order queries at customerservice@jonrichard.com Thanks, Jon Richard

Posted 2 years ago

“Stunning jewellery at superb prices.”

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Posted 2 years ago

“The earrings are beautiful. I always get complimented when i wear them. Well worth the money. Already looking for Christmas presents.”

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Posted 2 years ago

“I love this jewellery and I would not buy my jewellery from anywhere else”

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Posted 2 years ago

“Good quality and an excellent price”

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Posted 2 years ago

“Beautiful necklace excellent price”

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Posted 2 years ago

“Everyone loves my bracelets. I have had numerous compliments.”

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Posted 2 years ago

“Loved the jewellery but was a bit disappointed with how they were shipped. Admittedly I didn't pay extra for the gift box as they were for myself but I did expect them to come in some sort of box, rather than 2 small plastic bags which meant I had to untangle the necklace when it arrived.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. Thank you, Jon Richard

Posted 2 years ago

“Delighted with purchase. The pendant an earrings were even better than their photographs. Customer service and delivery excellent. Will definitely buy from Jon Richard again.”

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Posted 2 years ago

“I love Jon Richard jewellery, their prices on this website are so competitive to other outlets. The products I bought recently are from the SALE section. I am so pleased with each item. The delivery is quick and on only one occasion I had to return one necklace. It was processed through the post and I got my refund very quickly. Thank you Jon Richard, well done to all the staff too.”

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Posted 2 years ago

“I was given a pair of Jon Richards Emerald green pear drop earrings as a birthday present , so I went online to see if I could find a matching necklace. How delighted I was to find an identical Jon Richards Emerald green pear pendant in a 6 inch gold-plated zirconia collar necklace. I ordered it on the 17th October and it arrived 3 days later! I do have a small reservation. I hope the necklace made up of flexible segments will not snap when worn.”

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Posted 2 years ago

“Very easy to use . Excellent variety of jewellery. Reasonably priced.”

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Posted 2 years ago

“Ordered a bracelet wrong one sent out by mistake. Sent the correct one out promptly. Very good customer service”

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Posted 2 years ago

“As usual not disappointed by my purchases.”

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Posted 2 years ago

“Lovely bracelet very pretty. Granddaughter will absolutely love it.”

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Posted 2 years ago

“Delivery came very quickly, and the earrings are so sparkly and beautiful. Thankyou so much :)”

www.JonRichard.com 5 star review on 31st October 2022

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Posted 2 years ago

“Ordered a bracelet for Grandaughters 18th Birthday. It came quickly, well wrapped and well presented. It’s perfect, good quality and exactly as shown on the picture.”

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Posted 2 years ago

“didn’t come”

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Posted 2 years ago

Hi, thank you for your review. We're sorry to hear about the recent issue you experienced with your order. Our delivery service is currently experiencing delays due to Royal Mail strikes - please contact customerservice@jonrichard.com to receive an update on your order status. Thank you, Jon Richard

Posted 2 years ago

www.JonRichard.com is rated 4.4 based on 4,923 reviews