www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,919 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how www.JonRichard.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

www.JonRichard.com 5 star review on 16th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received,I ordered them ,received a confirmation that they had been bought and dispatched then a week later,you cancelled them still waiting for a refund.Bad service,”

Helpful Report

Posted 1 year ago

“I did not receive my order. You sent me a mail saying I would be getting a refund but no explanation as to why. As this was a Christmas Present I am a bit disappointed. Therefore unable to complete the survey below.”

Helpful Report

Posted 1 year ago

“Do not buy from this company they are not a good company they take your money and don't deliver your goods they ignore your emails and messages read reviews before you buy.”

Helpful Report

Posted 1 year ago

“Love my earrings. Thank u.”

Helpful Report

Posted 1 year ago

“Love the bracelet but the T Bar keeps coming out please resolve”

Helpful Report

Posted 1 year ago

“I have ordered my item over 3 weeks ago. Still have not received it. Have emailed customer service twice with no reply. Wouldn't recommend this company based on current service.”

Helpful Report

Posted 1 year ago

“Still not received my order, and received no reply from customer services to my email. A scam company?”

Helpful Report

Posted 1 year ago

“Didn't send me the items I actually ordered and then an ordeal to return or re order. Will not be ordering again!”

Helpful Report

Posted 1 year ago

“Not even recieved my products yet”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear your order hasn't arrived. I believe our Customer Service Team have responded to you about this. If this is not the case, please contact at customerservice@jonrichard.com and they will happily take a look into this for you. Kind regards, Jon Richard

Posted 1 year ago

“Refunded the purchase but with absolutely no correspondence as to why / assume product out of stock?!?!?!”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who will take a look into this for you. Kind regards, Jon Richard

Posted 1 year ago

“Gorgeous gold bangle. Gift for my sister who will love it. Great quality, value and service.”

Helpful Report

Posted 1 year ago

“Very good value for the money looks lovely. Is going to make a fantastic Christmas present”

Helpful Report

Posted 1 year ago

“Haven’t received my order yet”

Helpful Report

Posted 1 year ago

“Good service and fast delivery.”

Helpful Report

Posted 1 year ago

“No communication received about my order and then when it arrived I’d been sent the wrong items. Again, no response received when I emailed them (twice), asking for assistance. I returned the goods for a refund, a shame as I had been looking forward to receiving my correct order. Won’t use this company again, way too unprofessional and unreliable.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for you review. Please accept our apologies for the delay in our response. During this exceptional busy period we have experienced a higher than normal volume of queries. We appreciate your patience on this and I have personally escalated this to the Customer Service team. Kind regards, Jon Richard

Posted 1 year ago

“Very beautiful as described in the pictures. Will be buying more from the website and will be recommending friends too.”

Helpful Report

Posted 1 year ago

“My issue is with delivery. I paid extra for express delivery as we were going on holiday. The parcel was promiised for 28th November and had still not arrived when we left for our holiday on the 30th. Apparently when it did arrive it was left on top of the dustbin and a neighbour saw it and took it in for me. Why was it not delivered when pomised?”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear what has happened. Please contact the Customer Service team at customerservice@jonrichard.com who can take a look at this for you. Kind regards, Jon Richard

Posted 1 year ago

“Terrible service - It's possible that this is not a genuine company/website. I ordered a heart locket which is heavily advertised as a product to personalise with an engraving. The photos on the website indicate the fonts available etc. Nowhere on the site, or during the ordering process, does it give the option to engrave. I asked customer services prior to ordering and received no response. I then asked after ordering, giving my specific order number but again received no response. The next day I receive a refund from Jon Richards (which will take 5-7 days to process) with no explanation as to why my order could not be fulfilled.”

Helpful Report

Posted 1 year ago

“Beautiful jewellery for my daughter’s wedding (necklace and earrings) Good quality too.”

Helpful Report

Posted 1 year ago

“lovely earrings. can't go wrong with this company I've had lots from them over the years”

Helpful Report

Posted 1 year ago

www.JonRichard.com is rated 4.4 based on 4,919 reviews