www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the items but some didn’t have gift boxes. These items are for gifts so was a little disappointed”

Helpful Report

Posted 1 year ago

“I purchased the sparkly ball stud earrings and have purchased these twice before as I keep losing one Unfortunately when these arrived they were much smaller than the previous earrings. They are still lovely though and sparkle nicely”

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Posted 1 year ago

“Very pretty silver necklace - slightly smaller than I had envisaged. Arrived promptly and was kept informed of each stage.”

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Posted 1 year ago

“Very pretty earrings.”

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Posted 1 year ago

“Was pleased with purchase.Quality necklace looks nice on and was a reasonable price.”

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Posted 1 year ago

“Very nice pendant and earrings. I have bought them as a gift for a friend but haven't given them to her yet I am sure she will live them. The jewellery came gift boxed which was lovely thank you. it also arrived quickly should you need a gift in a hurry. all very efficient.”

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Posted 1 year ago

“Items are lovely, quickly delivered. The only snag was that the boxes all broke when opened, so not ideal as a gift. However, for the price they were great value.”

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Posted 1 year ago

“Received my jewellery and the quality is amazing”

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Posted 1 year ago

“Everything is beautiful ,,delivered promptly and good value ,,,however products are very very much smaller than pictures lead you to believe which can disappoint if they are meant for gifts , it may be an idea to include the boxes or packaging rather than charging extra”

Helpful Report

Posted 1 year ago

“The headband I bought was beautiful & just what I wanted for my hair, to wear to a wedding. Sadly, it was broken on arrival but I had no time to return it so I fixed it with some superglue & it's as good as new. I wouldn't let this put me off in future though as it really was pretty.”

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Posted 1 year ago

“The items were lovely - exactly as shown in the pictures and as expected. Good delivery too.”

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Posted 1 year ago

“Good price and swift delivery”

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Posted 1 year ago

“The pearls I Purchased were £16 last July this year £20”

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Posted 1 year ago

“The gift was perfect for my daughter and she loved it.”

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Posted 1 year ago

“Excellent service, delivery etc. however, even tho I measured off their guidelines the item was far smaller than I expected and I had to return it. 🤨”

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Posted 1 year ago

Hi, thank you for your recent review. We're sorry to hear you weren't completely satisfied with your recent purchase. We welcome all feedback from our customers - if you are able to send further details to customerservice@jonrichard.com we will investigate this issue accordingly. Thank you, Jon Richard

Posted 1 year ago

“Quick delivery. V good customer service. Will purchase again and recommend”

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Posted 1 year ago

“The products are awesome only the outer packing or the box doesn't suit the product it's too small and for one jewellery only a ziplock is provided. Unable to keep the jewellery safely .”

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Posted 1 year ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here. https://www.jonrichard.com/gifts-c24/gift-box-c170. All jewellery will however be in protective packaging to keep it safe from harm. Thank you, Jon Richard

Posted 1 year ago

“Really lovely bracelet but it’s very small. More like a child’s”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 1 year ago

“Lovely set and reasonable price.”

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Posted 1 year ago

“Arrived promptly. Packaged just in plastic bag. Quality good. The necklace I bought doesn't lie flat so think I will be constantly checking if it's twisted . The earrings are lovely.”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We will be investigating into the issue you experienced with your necklace, thank you for raising (If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund). To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. All jewellery will however be in protective packaging to keep it safe from harm. Thanks, Jon Richard

Posted 1 year ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews