Login
Start Free Trial Are you a business?? Click Here

www.JonRichard.com Reviews

4.4 Rating 4,979 Reviews
83 %
of reviewers recommend www.JonRichard.com
4.4
Based on 4,979 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read www.JonRichard.com Reviews
Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Not great
Helpful Report
Posted 7 months ago
I purchased some earrings SSER074145 and returned because the package arrived and the earrings were bent .. I have asked for a refund but not heard anything for well over a week.
Helpful Report
Posted 7 months ago
Bad experience. Ordered earrings online , very bad quality. I’ve bought one pair in Next, ordered second pair for my friend online in your shop. You can see the difference in quality on attached photos. Sent a message to costumer service , no answer for 1 week.
Helpful Report
Posted 8 months ago
I received two odd earrings and emailed over two weeks ago. I have not received a reply from customer services. Very poor and unsatisfactory. These earrings are for my wedding and I have no faith or reason for spending my money with this company again, as they do not seem to want to rectify or even respond to their error.
Helpful Report
Posted 8 months ago
Stones missing and were packed missing (as not in packaging). No confidence in quality. I’ve returned.
Helpful Report
Posted 9 months ago
been trying to contact you for 3 weeks due to a earting and braclett breaking
Helpful Report
Posted 9 months ago
Ordered 2 weeks ago, hasn’t been dispatched. Sent emails to customer services no reply.
Helpful Report
Posted 9 months ago
Thank you for reaching out. We are sorry to hear your order has not arrived just yet, we suggest checking your junk inbox for any customer service replies. If no luck, please feel free to reach out to us on socials. Kind regards, Jon Richard
Posted 9 months ago
Still have not received my order ordered 30th April?? Please check order
Helpful Report
Posted 10 months ago
Very disappointed in my purchase. The chain on necklace was in a knot and impossible to untangle so basically unfit for purpose. Emailed customer services twice and no response. Don’t think I will be using this company again
Helpful Report
Posted 10 months ago
We're sorry to hear that you didn't receive a response from our customer services team after emailing them twice. We recommend checking your junk/spam folders incase our response has landed there. We hope this has now been rectified. Kind regards, Jon Richard
Posted 10 months ago
A necklace came broken and emailed you about 5 times with no response so will not be ordering again
Helpful Report
Posted 10 months ago
I was extremely disappointed with the service! I had a notice to say there will be a refund but no explanation or communication as to why. I have also not received the refund! I will not be purchasing g from this company again
Helpful Report
Posted 10 months ago
It’s the worst website that I used to buy ,until today I didn’t receive my order please don’t steal my money if the order will not arrive give me refund
Helpful Report
Posted 11 months ago
Thank you for taking the time to share your feedback about your experience on our website. We have good faith in our delivery service however this is very unusual. Please reach out to our Customer Service team via email at customerservice@jonrichard.com with your order number and they will be able to look into it for you. Kind regards, Jon Richard
Posted 11 months ago
Still not received my order so cannot answer any of the questions. Have emailed got response today so maybe will get my order????
Helpful Report
Posted 11 months ago
Not happy at all. The earrings i ordered came and i noticed they were too small, so i had emailed back asking to return my earrings and get a refund but got no reply.
Helpful Report
Posted 11 months ago
I did my order from 10 days back and I didn’t receive my order and I couldn’t track my order ,I sent them many and many emails to know what is happening? But no any reply
Helpful Report
Posted 11 months ago
Hi there, We have spoken with our Customer Service team who have advised they have responded to your email - it may be worth checking junk/spam folders just incase. Your order is an internaltional order which is due on/before 11/04. Kind regards, Jon Richard
Posted 11 months ago
Over worked staff
Helpful Report
Posted 11 months ago
The Bracelet broke immediately after I took it from the gift box, and I don’t think they allow returns with items containing earrings. Smaller than expected
Helpful Report
Posted 11 months ago
never arrived, been contacting customer service for a week and no response
Helpful Report
Posted 11 months ago
Hi there, I hope this message finds you well. Our customer service team has informed us that they emailed you last Wednesday. It's possible that their communication might have landed in your junk or spam folder. Kind regards, Jon Richard
Posted 11 months ago
I still haven't received my order. I've emailed and have had no response!
Helpful Report
Posted 1 year ago
I have ordered earings for my wedding day twice and both times refunded with no explanation
Helpful Report
Posted 1 year ago
www.JonRichard.com is rated 4.4 based on 4,979 reviews