www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great”

Helpful Report

Posted 7 months ago

“I purchased some earrings SSER074145 and returned because the package arrived and the earrings were bent .. I have asked for a refund but not heard anything for well over a week.”

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Posted 7 months ago

“Bad experience. Ordered earrings online , very bad quality. I’ve bought one pair in Next, ordered second pair for my friend online in your shop. You can see the difference in quality on attached photos. Sent a message to costumer service , no answer for 1 week.”

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Posted 8 months ago

“I received two odd earrings and emailed over two weeks ago. I have not received a reply from customer services. Very poor and unsatisfactory. These earrings are for my wedding and I have no faith or reason for spending my money with this company again, as they do not seem to want to rectify or even respond to their error.”

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Posted 8 months ago

“Stones missing and were packed missing (as not in packaging). No confidence in quality. I’ve returned.”

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Posted 9 months ago

“been trying to contact you for 3 weeks due to a earting and braclett breaking”

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Posted 9 months ago

“Ordered 2 weeks ago, hasn’t been dispatched. Sent emails to customer services no reply.”

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Posted 9 months ago

Thank you for reaching out. We are sorry to hear your order has not arrived just yet, we suggest checking your junk inbox for any customer service replies. If no luck, please feel free to reach out to us on socials. Kind regards, Jon Richard

Posted 9 months ago

“Still have not received my order ordered 30th April?? Please check order”

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Posted 10 months ago

“Very disappointed in my purchase. The chain on necklace was in a knot and impossible to untangle so basically unfit for purpose. Emailed customer services twice and no response. Don’t think I will be using this company again”

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Posted 10 months ago

We're sorry to hear that you didn't receive a response from our customer services team after emailing them twice. We recommend checking your junk/spam folders incase our response has landed there. We hope this has now been rectified. Kind regards, Jon Richard

Posted 10 months ago

“A necklace came broken and emailed you about 5 times with no response so will not be ordering again”

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Posted 10 months ago

“I was extremely disappointed with the service! I had a notice to say there will be a refund but no explanation or communication as to why. I have also not received the refund! I will not be purchasing g from this company again”

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Posted 10 months ago

“It’s the worst website that I used to buy ,until today I didn’t receive my order please don’t steal my money if the order will not arrive give me refund”

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Posted 11 months ago

Thank you for taking the time to share your feedback about your experience on our website. We have good faith in our delivery service however this is very unusual. Please reach out to our Customer Service team via email at customerservice@jonrichard.com with your order number and they will be able to look into it for you. Kind regards, Jon Richard

Posted 11 months ago

“Still not received my order so cannot answer any of the questions. Have emailed got response today so maybe will get my order????”

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Posted 11 months ago

“Not happy at all. The earrings i ordered came and i noticed they were too small, so i had emailed back asking to return my earrings and get a refund but got no reply.”

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Posted 11 months ago

“I did my order from 10 days back and I didn’t receive my order and I couldn’t track my order ,I sent them many and many emails to know what is happening? But no any reply”

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Posted 11 months ago

Hi there, We have spoken with our Customer Service team who have advised they have responded to your email - it may be worth checking junk/spam folders just incase. Your order is an internaltional order which is due on/before 11/04. Kind regards, Jon Richard

Posted 11 months ago

“Over worked staff”

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Posted 11 months ago

“The Bracelet broke immediately after I took it from the gift box, and I don’t think they allow returns with items containing earrings. Smaller than expected”

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Posted 11 months ago

“never arrived, been contacting customer service for a week and no response”

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Posted 11 months ago

Hi there, I hope this message finds you well. Our customer service team has informed us that they emailed you last Wednesday. It's possible that their communication might have landed in your junk or spam folder. Kind regards, Jon Richard

Posted 11 months ago

“I still haven't received my order. I've emailed and have had no response!”

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Posted 1 year ago

“I have ordered earings for my wedding day twice and both times refunded with no explanation”

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Posted 1 year ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews