www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,947 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,947 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how www.JonRichard.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

www.JonRichard.com 5 star review on 9th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never turned up”

Helpful Report

Posted 3 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 3 years ago

“I’ve bought quite a few pieces of jewellery over the last few years from Jon Richards and always have been pleased with the items.”

Helpful Report

Posted 3 years ago

“I recently ordered 4 jewellery sets for my bridesmaids. They arrived quickly are are beautiful, but one set had the bracelet missing. I emailed customer service who sent a new one out next day delivery and it is perfect! All 4 sets I purchased are different but equally beautiful and good quality. The customer service was excellent and actioned very quickly. I can’t wait to see these on my bridesmaids. Thank you!”

Helpful Report

Posted 3 years ago

“Cute, but it didn't come in the original box. I am not happy.”

Helpful Report

Posted 3 years ago

Hi, we are sorry you are disappointed. If a product comes with a gift box the image online will include this - unfortunately not all our products come with gift boxes. We have boxes available on our website pricing between £1 and £4. I hope this helps or any future purchases.

Posted 3 years ago

“Havent received the item yet after ordering it on the 16th lf February... Got in contact with customer service and they said that another would be sent express, still waiting for it to arrive...”

Helpful Report

Posted 3 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com again, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 3 years ago

“Lovely design for price and very wearable for low key style every other occasion.”

Helpful Report

Posted 3 years ago

“Excellent service. Speedy delivery. Good quality products at great prices.”

Helpful Report

Posted 3 years ago

“Great variety of products and pretty good prices. Good delivery.”

Helpful Report

Posted 3 years ago

“Lovely set bought as a present. She loved it. Definitely recommend.”

Helpful Report

Posted 3 years ago

“Nice looking bracelet extender”

Helpful Report

Posted 3 years ago

“Excellent jewellery. A quality gift at a reasonable price. Delivery excellent too! Wish there was a reminder to order a gift box at the end!! However, I would thoroughly recommend this product.”

Helpful Report

Posted 3 years ago

“Lovely piece of jewellery at a very reasonable price.”

Helpful Report

Posted 3 years ago

“Beautiful affordable jewelries. The designs are elegant . Very responsive customer services and very quick posting, however the second gift box they sent me to replace a broken one was a different shape and missing the inner lining so it was not useful ! One of the silver earrings back was also missing and they sent a pair of plastic ones as a replacement so I was slightly disappointed. Mainly no promblens with quality but a few items were tarnished so i had to polish them as I was bothered to return them. Wish the product line checked the qualities before sending the items. Overall good products with reasonable prices.”

Helpful Report

Posted 3 years ago

“Arrived very quickly, well packaged but I will be giving it as a gift so I need to get a nicer box”

Helpful Report

Posted 3 years ago

“Beautiful earings”

Helpful Report

Posted 3 years ago

“The earrings I purchased were much much larger than I expected and were not suitable for the person I had purchased them for. I have kept them but would think twice before ordering again.”

Helpful Report

Posted 3 years ago

Hi, we're sorry to hear you were disappointed in the size of the earrings. We do provide measurements where possible to help customers choose their desired look. Thanks - Jon Richard

Posted 3 years ago

“Nice product, just what I was looking for go with bridesmaid dresses.”

Helpful Report

Posted 3 years ago

“Good value, but would be good if you got the box with the item instead had to order box and pay twice for delivery as for a present.”

Helpful Report

Posted 3 years ago

“I have ordered the same jewellery set 3 times now and still have not received the colour that I wanted. Neither JonRichard nor JD William's could send me the blue set but insisted on sending the silver one. I've kept the first one as I need something to wear to my daughter's wedding, but really wanted the blue set. Not impressed at all.”

Helpful Report

Posted 3 years ago

Hi, sorry for this inconvenience. Please contact our customer service team at customerservice@jonrichard.com so we can get the right item to you. Thank you, Jon Richard

Posted 3 years ago

“I have ordered this item as a valentine gift, I was expecting it to arrive the day after valentine’s. However, it did not arrive even a few days later; I then emailed customer support and they told me they would re-send the item with express delivery. It has been over 2 weeks and still hasn’t arrived.”

Helpful Report

Posted 3 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com again, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 3 years ago

www.JonRichard.com is rated 4.4 based on 4,947 reviews