John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,709 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,709 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A professional service with very good customer support. i would recommend this company as they are friendly and reliable too.”

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Posted 1 month ago

“I recently had the pleasure of working with Athavan Vallipuram from John Charcol, and I couldn't be happier with his service. Athavan's expertise and dedication made the whole mortgage switching and remortgaging process smooth and stress-free. He always kept me in the loop whenever a new and lower mortgage rate came up, giving me all the info I needed to make smart decisions. Thanks to his proactive approach, we reapplied for a lower rate about five times, making sure I always got the best possible interest rate before my existing mortgage ended. I was in touch with Athavan for six months before my deal ended. Being an active person, I did my own research to start at the industry standard time. While I can't speak for the entire John Charcol team, I do think they were on top of things because Eniko Kormendi (Client Relationship Manager) would step in when Athavan wasn't available, and they kept me informed. It was between siriusfinance.co.uk or John Charcol, and the team at John Charcol won my business because Athavan's emails felt genuine and not copy-pasted. Don't get me wrong, Athavan probably has many preloaded scripts, but he used them in a way that felt personal. His professionalism and friendly demeanor really stood out. I highly recommend Athavan for anyone looking for top-notch help with their mortgage needs.”

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Posted 2 months ago

“Ezra Le Mon was very helpful and tried to get me a good deal. He was responsive to messages and queries and discounted some of the charges that Buckinghamshire added on (£400 for a 10 minute ‘valuation’). I was very happy with his service. I do think that your company JC need to be more transparent about costs - for example the solicitors estimate which was different to their actual fees. Meg Jones was also helpful and responsive as the case manager, again responding promptly to any questions and queries. Overall a good - if a bit pricey - service.”

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Posted 3 months ago

“The process of working through getting the rates and application went smoothly thanks to Ezra’s input and support.”

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Posted 3 months ago

“Very responsive and reliable.”

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Posted 8 months ago

“Gemma Clarke and Emma Moores gave timely support and amended recommendations when appropriate in renewing my BTL mortgage. There were a few IT problems from the Building Society but we managed to negotiate the issues and we now have a fixed rate for 2 years that meets our needs.”

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Posted 8 months ago

“Mark Francis, was helpful and accommodating. He was throuogh and took the time to understand the facts and find a life insurance accordingly. Would recommend to friends and family.”

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Posted 9 months ago

“Delighted by the service we received from Shaahid Quinn. We had to do a simultaneous completion of remortgage on one property and at the same time complete an onward purchase. Shaahid helped us navigate through a myriad of issues and acted as a true advisor. Over the years we have mortgaged several times now but Shaahid has trumped it all and left a superstar impression with us. We could not ask for any more and together with Hollie they have both been professional, diligent and a responsive team. We will certainly be using them again when the opportunity arises. Thank you!”

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Posted 1 year ago

“John Charcol were professional and provided a good overall service, my Mortgage Adviser went the extra mile to deliver, was friendly and dedicated. My Client Relationship Manager was again friendly however lacked the speed I would have expected to push through the mortgage, but that is the only area of improvement that I would like to see, overall I was pleased with the service provided.”

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Posted 1 year ago

“I was contacted by Karol, who was very knowledgeable and helpful. I hope this will augur well for a future business relationship.”

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Posted 2 years ago

“Penny Ives is a superb broker!”

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Posted 2 years ago

“Gracias a todos puntualmente”

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Posted 2 years ago

“competent salespeople make concessions to people very satisfied with their work”

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Posted 2 years ago

“Lauren and Katherine did an excellent job and we were grateful for their efficient help. The only room for improvement is in the interface between JC and the panel solicitor recommended, where duplication could be avoided, but the team worked hard to smooth out problems within the other agencies concerned. Customer service - 5, Delivery - 4, Price - 4.”

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Posted 3 years ago

“This has been my first contact with John Charcol and I found them helpful and prompt in sorting out my mortgage affairs.”

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Posted 4 years ago

“Sarah and Toni were both very helpful in coordinating information flow and ensuring that the process was moving forward.”

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Posted 4 years ago

“I have been delighted with the service and expertise of JC. This should have been a relatively straightforward transaction but, large due to problems with third parties, the process became extended for more than would have been expected. The staff at JC were diligent in their attempts to expedite matters. The only reason I have, with some reservations, have suggested four rather than five stars, is that it took a little while for matters to get going at the start when communications were not as frequent as I thought necessary.”

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Posted 4 years ago

“Being able to remortgage with this company was stressless and very convenient. The friendly staff was able to meet my every need. Thank you for the hard work and I recommend John Charcol to manage your mortgage. Whether it be your first time or a renewal, their proactive and flexible approach will meet all your expectations.”

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Posted 4 years ago

“I find John Charcol very accommodating and helpful.”

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Posted 4 years ago

“Had some good advice from Steve Molina and he chased some useful deals even when it was a challenge. Hayley Sydes did a good job in sorting out the complex paperwork”

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Posted 5 years ago

John Charcol is rated 4.9 based on 2,709 reviews