John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.87

4.9 Rating 2,569 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,569 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the advice given to me by Mark B. He found a fixed term product which was exactly what we wanted at a competitive rate, especially considering the current increases in interest rates. Once our offer had been accepted, Jenny kept us fully up to date with progress and was always available to speak to over the phone if I had any queries. Would def recommend John Charcol based on my experience.”

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Posted 1 year ago

“I was very happy with the service offered by John Charcol. Shaun Boyle kept me intermittently updated about rates during a fairly tumultuous period in UK interest rate updates. The service is not cheap but it was useful for a non resident landlord seeking a new mortgage.”

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Posted 1 year ago

“Great support and communication in finding us an ex-pat remortgage for our house in the UK. Thanks to Shaun Boyle, Iain Rossi and the team for the help and patience, as it took us a while to sort paperwork for the solicitors from here in Australia. Recommended.”

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Posted 1 year ago

“Outstanding service and advice from Shaahid at John Charcol from start to finish. He supported when needed without pushing and provided prompt answers to questions. Great support by Scott with regular contact to ensure process was running smoothly. I highly recommend John Charcol.”

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Posted 1 year ago

“My experience with John Charcol was largely positive, thanks to the diligent efforts of their mortgage broker, Reiss, who worked hard to find the most suitable product for me. He is quite professional and possesses a wealth of knowledge in the mortgage field. However, when my situation changed and I wanted to explore the option of a company mortgage, his busy schedule didn't allow him time to investigate such a mortgage, which was a disappointment. The sales associate, Leigha, was exceptional with her prompt responses and timely reminders, demonstrating an admirable commitment to customer service. Despite some room for improvement, the overall service provided by John Charcol was commendable, and I am grateful for the assistance of both Reiss and Leigha.”

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Posted 1 year ago

“Prompt responses, thorough, took the time to review the options and carefully tailor them to my requirements. I would use them again,”

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Posted 1 year ago

“Samm has been incredibly helpful throughout the process of sorting out life insurance. No question went unanswered and all information was explained in great detail.”

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Posted 1 year ago

“After having moved to the USA and whilst we enjoying a super low rate on our UK homeowner owner mortgage, the time came to switch mortgages to a non-UK resident BTL mortgage... During a tense period of seeing rates rise and existing lending only offering SVR + 3% = 8+% at the time, and slow to no response from our current bank (6-8months for remortgage) . I reached out to John Charcoal , having used them in the past and could'nt have been happier as the closed quickly and with a great deal. Mark B. worked across the timezones to advise and collectively we put a plan together to get the right and best deal in a super timely fashion.(Submitting applications 30mins before cutoff on a Friday afternoon !!) Fiona A, our assigned team leader, again worked outside of usual timezones to keep communicate and process efficient, fast flowing across the lenders, solicitors and us ! In summary, great advice, super team (thanks again Mark B & Fiona A), fast process.”

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Posted 1 year ago

“I first reached out to John Charcol in a flustered stage and Gemma C swooped in and saved the process from the beginning. From the start Gemma C has been helpful and attentive with my circumstances and even acknowledges the time difference to call. Iain R and Cristian L were also great helps with check in's and keeping me up to date throughout the process. The team has been very positive in finding a mortgage solution to my case. Im truly grateful for finding them :)”

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Posted 1 year ago

“Our adviser Andrew Ireland has been absolutely brilliant, during a very long and fairly complex process of remortgaging. We’ve used him several times now for properties and really cannot recommend him and John Charcol enough. Andrew was extremely good at explaining financial complexities, very diligent and proactive in providing regular updates and got us over the line with our remortgage, finding us a very good product in this challenging market. We wouldn’t consider using any other company!”

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Posted 1 year ago

“Under somewhat challenging circumstances Damien Smith worked diligently and tirelessly to ensure we got a mortgage that met our requirements. He was not helped by the current financial circumstances in the market so we are absolutely grateful to Damien for getting us across the line. Thank you Damien!”

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Posted 1 year ago

“My mortgage consultant was Andrew Ireland and he dealt with my mortgage application very quickly and efficiently. I found him to be very knowledgeable and helpful. It was easy to contact him whenever I had questions and he always gave good, detailed responses.”

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Posted 1 year ago

“Patrick and Samm were both very helpful and personable. Would recommend this company.”

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Posted 1 year ago

“I would highly recommend this mortgage company because they are very professional and knowledgeable , they dealt with my mortgage application efficiently and also communication was very good always available for help”

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Posted 1 year ago

“Our broker Heather McLennan was simply outstanding!! Our mortgage application was particularly complex for various reasons and she helped us navigate through the issues every step of the way. Heather was proactive and would provide us with regular updates without being prompted. and dealt with the application with the urgency it required. In summary, we really felt Heather treated our mortgage application as if it were her own and she was an absolute pleasure to work with! Thank you so much for helping us get the mortgage over the line! Cannot recommend you enough!”

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Posted 1 year ago

“Very customer focussed and easy experience. Shaun Boyle as the broker was very patient and searched a suitable mortgage for us in a complicated situation. He explained the options in detail for us to make a good choice. Emma Moores as the customer manager, communicated frequently and kept us upto date. Overall a great experience in helping me with the mortgage and I'd not hesitate to recommend.”

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Posted 1 year ago

“Great service from both Gordon Burkert and Rebekah Starks. The remortgage journey was made simple and I was kept informed at all times. Excellent attention to detail.”

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Posted 1 year ago

“We very pleased with the service by Samm Walker. We would highly recommend their services. Thank you.”

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Posted 1 year ago

“Always good and reliable service, JC always put forward the best appropriate options. They are my Go To lending advisors, if they can't find what deal you are looking for, nobody will. Great service as well! Thanks Darren!”

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Posted 1 year ago

“I can’t even explain how brilliant Leigha has been during a very long and complicated purchase. From day one there has been regular communication and fast responses and even helped by contacting the estate agents and solicitors long after my mortgage was approved. Any questions I had or still have after completion I know will be answered. This was my first time buying and for several reasons was made extremely difficult due to the seller but the support and reassurance from Leigha and Paul helped immeasurably. They really went above and beyond. Can’t recommend them enough! Thank you so much”

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Posted 1 year ago

John Charcol is rated 4.9 based on 2,569 reviews