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John Charcol Reviews

4.9 Rating 2,658 Reviews
98 %
of reviewers recommend John Charcol
4.9
Based on 2,658 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read John Charcol Reviews

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Very good service from Tiara and Katie
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Posted 5 years ago
I have used John Charcol three times now, and they are wonderful. Two of the cases have been unconventional and I know I could not have found mortgages by myself. However, they did. I really do appreciate what they did for us. Polite, friendly, and reassuring too.
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Posted 5 years ago
Great work by Hayley Sydes, Tiara Hardy and the team at John Charcol. Efficient, organised and a pleasure to work with. Thank you.
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Posted 5 years ago
Unbelievably professional and responsive. The most brilliant service.
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Posted 5 years ago
Swift, polite, honest, patient and genuine. Treated me like a valued customer.
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Posted 5 years ago
Always customer focused and tried to find the best way forward when there were issues on the way, very good, thanks.
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Posted 5 years ago
I instructed Penny Mathers at John Charcoal for my residential mortgage and she was absolutely brilliant. Very easily contactable, approachable and went above and beyond. I thoroughly recommend (and will recommend!)
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Posted 5 years ago
John Charcol has been introduced to myself by my MD for re-mortgaging application. I am very happy with the service I received and the efficiency of the team. Penny has been absolutely amazing and knowledgeable throughout out the process. Kayleigh has been absolutely helpful too. Thank you guys, really appreciate it.
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Posted 5 years ago
Sener Topal is a very professional, knowledgeable and helpful mortgage broker.
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Posted 5 years ago
Jessica Mottram was great kept me updated from start to finish will definitely use again
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Posted 5 years ago
The team at John Charcol did an incredible job who were Randeed Sodhi who was my first contact and then also Katie Paterson. Certain difficult factors were present but Randeep persevered to resolve it to the very end whilst Katie's invaluable assistant helped keep all parties involved in the loop. Their manner was professional with all aspects of the work from gathering all necessary documents to representing these to the bank. I will always be grateful for the team.
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Posted 5 years ago
I'm very grateful to John Charcol for their help in getting me a mortgage while I was in something of an odd position, recently returned from years overseas with a limited financial history in the UK. I know Joshua pursued quite a few options to find me the right lender, and that he put a lot of work into convincing the one we eventually went with to accept unconventional documentation of my assets and income. There were periods where more timely communication and updates on the process would have been helpful, but I'm very happy with the result.
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Posted 5 years ago
This bridging experience was a pleasant surprise given what i have experienced previously. Tiara's recommendation and Hayley's assistance allowed for a trouble free and pain free process, 3 & 1/2 weeks from start to finish. Thank you to you both
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Posted 5 years ago
Good service and communication throughout the process
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Posted 5 years ago
Excellent service received from Stephen Brown at John Charcol, maintained great communication throughout the re-mortgage process and efficiently managed all parties involved including the valuer, the solicitor and of course the lender. Would highly recommend. Legal completion was rapid with funds trasnferred to the new mortgage company within a week of receiving the Mortgage Offer Letter. A+
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Posted 5 years ago
I was recently renewed my mortgage and found Charlotte extremely helpful, she found an excellent deal for me and also Tom for ensuring I was kept up to date during my mortgage application. I would certainly recommend them.
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Posted 5 years ago
Sergio and Kayleigh were a huge help to me during a difficult period of time arranging a transfer of equity for my house. They made a stressful time that little bit easier and ensured at had the right product for my needs. Excellent communication and went out of their way to ensure things went smoothly.
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Posted 5 years ago
Professional is the word that comes to mind. A solid pair of hands that was able to find a solution for a very uncommon profile of borrower such as mine. Will surely be using again.
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Posted 5 years ago
Very professional and responsive and all ways go ‘ the extra mile ‘ to meet individual requirements. Recommend highly
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Posted 5 years ago
The John Charcol team have been excellent in helping us arrange our remortgage. Carley was able to find us a great Offset deal and Kayleigh kept us updated during the whole process. Hayley and Matthew were also able to help us secure a cheaper Life Insurance policy. Overall, top marks!
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Posted 5 years ago
John Charcol is rated 4.9 based on 2,658 reviews