John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,658 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,658 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company used them before unfortunately this time was s bit disappointing being passed round a few times instead of dealing with one person. Got there in the end and thank you for your help”

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Posted 6 years ago

“Mark sourced a great deal and Mark and Kay dealt with all enquires expectantly and were always on hand with support. Five star service !!!”

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Posted 6 years ago

“I was introduced to John Charcol by my sister-in-law who expressed utmost joy with the work on her new mortgage undertaken by John Charcol. She persuaded me to make contact with the remortgaging of my house. I can explicitly state that Hemel Shah provided an efficient, information-friendly service, second to none. Thank you!”

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Posted 6 years ago

“Superb service from start to finish, from Manny, Molly and the team - faultless. They got me a rate far better than I could myself, were swift and professional throughout, with excellent communications across the process. They handled everything, and made the whole business remarkably smooth and stress-free. Outstanding.”

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Posted 6 years ago

“Paula Willock was our main contact. She was great: always patient, professional, fast. Katy Swift also helped out. She was terrific too. This is the second time I've used John Charcol to arrange a mortgage: the last time was about 20 years ago. So, many thanks to all concerned there. Great work.”

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Posted 6 years ago

“Hailey at John Charcol was a fantastic support throughout my whole evaluation process of mortgages, through to completion. Being an expat living in Asia, as a first time buyer, for buy-to-let, it was a tall order for Hailey! He was very clear in his explanations and extremely patient with me. Throughout the process he was always very easy to get hold of and great in explaining the good and bad news. Even when he was on personal leave, he was contactable and happy to help. He is very professional, but also helps to put a reality check on things when required. I would definitely recommend him to my peers!”

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Posted 6 years ago

“I would definitely recommend John Charcol. They are extremely reliable, super helpful, quick to respond and make the whole process a breeze. Thank you!”

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Posted 6 years ago

“If you are after a mortgage or a remortgages I would definitely recommend John Charcoal. A World leading service.”

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Posted 6 years ago

“Hemel Shah handled our mortgage application as efficiently and well as we could have hoped. He went out of his way to make the process both speedier and less stressful, at a time when we might have lost the house we were buying. I would wholeheartedly recommend him and John Charcol to any property buyers.”

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Posted 6 years ago

“Excellent service from Randeep and team. Prompt, professional, courteous and very good value for money. This is the second time we've used John Charcol and will certainly be back again when this mortgage term expires.”

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Posted 6 years ago

“Aside from finding us a lender and a great mortgage John Charcol helped relieve the stress as soon as they started working with us. Despite having some slight doubts very early on when Lauren suggested it should be possible to find a lender I quickly trusted that they would be able to meet our needs. I also felt reassured by their professionalism and intelligent approach to handling the questions put forward by the underwriter. In particular, they were the only broker able to find us a lender - we had great difficulty getting a mortgage mainly due to recently having returned to the UK. I don't usually write reviews but being able to buy the house was such a big thing for us to achieve that it was starting to become stressful (especially as we had an offer accepted on a house). Usually when my wife and I deal with people we often find that despite those people being in professional roles they do dingbat things or blatantly act in a way contrary to what they portrayed at the outset. With Lauren it was the exact opposite; as well as dealing intelligently with the questions from the lender and passing back our responses, Lauren kept us up to date as well as providing updates and reassurance to the estate agent (who was having to fend off highly strung sellers who threatened to pull out of the sale). For once I didn't mind paying their fee, which was good value, and I didn't begrudge them the commission payed by the lender. Would use again.”

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Posted 6 years ago

“Proactive, friendly and efficient customer service from John Charcol. Sergio and Sophia are knowledgeable and pleasant to deal with. However, I would never use O'Neill Patient solicitors again and am surprised they are on John Charcol's panel.”

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Posted 6 years ago

“Generally very good, but a couple of surprises in the process were unwelcome and I felt a little let down. That said, otherwise all was generally good and we were kept informed throughout.”

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Posted 6 years ago

“Very Good, friendly, efficient impartial service”

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Posted 6 years ago

“Sophie and Christian were very proactive and helpful.”

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Posted 6 years ago

“Excellent fast service”

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Posted 6 years ago

“Mark Nicholls and Katy Swift at John Charcol kept me updated on the progression of my case. They were always professional and happy to assist me in any query I had. I would have no hesitation in recommending John Charcol for mortgage advice. I have used Mark Nicholls and John Charcol for a while and I have never been disappointed”

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Posted 6 years ago

“Lauren and Sarah were excellent through the entire process, dealing with the providers lawyers directly and communicating well, with everything in place at the agreed time.”

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Posted 6 years ago

“Jyotin B got us the result we wanted with the minimum of pain & fuss, guiding us through the process well and always did what he said he would. Will be knocking on his door again.”

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Posted 6 years ago

“Very efficient and helpful. Thank you very much!!!”

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Posted 6 years ago

John Charcol is rated 4.9 based on 2,658 reviews