John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,655 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,655 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Randeep Sodhi provided an excellent service; he was consultative, helpful and matched us with a financial product which met our needs. He kept us informed with regular updates, thereby minimising any concerns, which we are very grateful for. Very professional - 5 stars - would highly recommend.”

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Posted 3 years ago

“Emily Gould and Tiara Hardy are the ‘Dream Team’ when it comes to second charge mortgage finance. I had the fortune of being referred to them, and they sorted two separate cases on different properties within one year. Tiara ensured the cases were fully understood and researched, with the best products sourced; Emily then kicks in with ensuring that the case runs smoothly to completion. Neither case was straightforward, but all obstacles were overcome. It was clear both times that Tiara and Emily both have good relationships with the relevant lenders, which always made the difference. Emails returned on time, phone calls made when necessary; job done. I would recommend John Charcol, and particularly Emily Gould and Tiara Hardy, without hesitation. Thanks guys, both times round. You’re both a credit to John Charcol.”

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Posted 3 years ago

“Tiara Hardy and Emily Gould have been fantastic every step of the way in arranging specialist finance for my latest renovation project. Having been a mortgage broker myself for many years I know good service when I see it. In particular, Emily supported the whole case through to completion even working the case on her days off which is above and beyond so a massive thanks needs to go to her for that. Best wishes for Christmas to all the team and looking forward to more future projects together.”

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Posted 3 years ago

“Andrew Ireland at John Charcol was fantastic. Our circumstances meant that getting a mortgage wasn't straightforward but Andrew listened to our needs and advised us on the best way forward. There was a significant issue with the lender and their valuer going around in circles but Andrew's persistence meant that the issue was resolved and we were able to move forward. If we had being doing this ourselves the purchase would almost certainly have fallen through. Very, very highly recommended.”

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Posted 3 years ago

“Top professionals I have to say, trustable and reliable. My case was dealt by Scott Barron and Louise Cheatle (was Toni Walker before Louise Cheatle) My entire year is almost dealing with three small purchases, with one purchase failed within ten days. It’s all nightmare that i wake up in the morning I know I have to deal with estate agents, lenders and solicitors like a full time job, especially solicitors because most of them create issues on purpose My case with them I have a crazy lender, got my mortgage application into four months and a half. The crazy people will never create one problem, but a series problems, then all consequences came to me one by one. Scott has showed enough patience and professionalism to bring everything back on track once and once again. I was actually thinking if my case was not with him, should fail at early stage. I should say BIG THANK YOU”

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Posted 3 years ago

“We dealt with Andrew Ireland at John Charcol. He was truly outstanding. Our case was complex, involving refinancing on two properties. Andrew gave really clear guidance on our options from the start and then kept on our case with the lenders and the legal teams throughout. We tried several brokers while seeking advice on our refinancing needs. John Charcol and Andrew Ireland were the best by a mile. None of the other brokers gave such clear guidance at the beginning and, in their rush to say they could help, the others failed to factor in key information which was crucial to the lenders who would lend in our circumstances.”

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Posted 3 years ago

“My husband and I couldn't recommend John Charcol enough to our family and friends! The service we have received has been outstanding. We wanted to say a massive thankyou to Scott, Fiona and Chantelle in assisting us with our house move. They have gone above and beyond with helping us over the past 13 months, and guided us through all the obstacles that were thrown our way during the pandemic and chains collapsing. They took all the stress away from us and made the whole process run as smoothly as possible.”

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Posted 3 years ago

“Gets the job done, good channels of communication! Completed my case swiftly and effectively.”

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Posted 3 years ago

“My wife and I had a wonderful experience working with Randeep Sodhi of John Charcol for our investment property mortgage loan. From beginning to end he was very informative, extremely thorough and attentive to our financial needs, thus making sure that we were getting the best deal possible. He is one of the most knowledgeable, honest professional mortgage advisor we have ever worked with. He kept us advised every step of the mortgage process, explaining the reason for every obscure document requested from us. His manner was always friendly and he was always available to our every question we had. We highly recommend Randeep Sodhi and his company to our friends. We will certainly use him in future. He is remarkable and a five star advisor.”

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Posted 3 years ago

“John Charcol have been excellent brokers for us as first time buyers. The service has been clear and communicative and has helped us greatly. Harris has been marvellous.”

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Posted 3 years ago

“Very helpful as always with a prompt & professional service!”

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Posted 3 years ago

“Very satisfied with the service. Andrew went above and beyond and always went out of his way to make sure the process went smoothly. He also kept us highly informed at each stage of the process and offered very insightful advice regarding product choice.”

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Posted 3 years ago

“Really quick, clear and efficient service. Good range of product offered with good customer service throughout the process.”

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Posted 3 years ago

“Excellent service...efficient, professional and polite. Recommended !”

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Posted 3 years ago

“My experience of John Charcol has been great; the customer service was excellent and very efficient. I was impressed with the quick responses I received and very grateful for the way everything was explained to me clearly.”

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Posted 3 years ago

“We were in need of a later life mortgage to achieve a move to the sea in retirement. Andrew Ireland of John Charcol gave excellent, timely service both in finding the right product and dealing with a switch in property in mid purchase. Always responsive and helpful he also helped with the specific formalities of buying a new build property. I would recommend Andrew and John Charcol without hesitation”

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Posted 3 years ago

“Very good service from Randeep. Always provided me with an update when requested one. Thank you for your hard work.”

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Posted 3 years ago

“John Charcol did manage to secure a joint borrower / sole proprietor mortgage for us, for which we're grateful, but my! What a protracted and stressful process it turned out to be! We grew increasingly concerned that the seller would pull out in view of the extended timescales: fortunately we finally received our offer just in time to meet a completion deadline set by the seller. Some of the delay was caused by the building society, for which we've raised a separate complaint. Our concerns relating to the service we received from John Charcol include: at times, no response to emails and calls going to voicemail (on one occasion, we were practically begging our broker to get in touch); lack of clear communication about the arrangement process and progress; delays in forwarding documentation to the building society (on some occasions, the building society told us it hadn't received documentation what we had been told had been provided); errors in the Mortgage Suitability Letter. Our broker voluntarily reduced the broker fee in view of the poor service we'd received but the reduction certainly wasn't enough to compensate for the stress and extra costs we incurred as a result of the extended timescales. What was very quick was the offering of additional services (insurance, moving) - but we were not inclined to take them up. And the request for payment of the broker fee was very prompt!”

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Posted 3 years ago

Hi Neil, We’re very sorry to hear that you were left disappointed with the service provided by John Charcol. We acknowledge that this falls below our typical standard of service and we want you to be aware that we have taken everything you've said onboard to ensure that this does not happen again. We take every review seriously and we’d very much appreciate the opportunity to give you the support you need. We will be in touch with you to discuss this further.

Posted 3 years ago

“Had Mortgage declined from a bank, found John Charcol online and spoke to Darren, brilliant person and guided us to a perfect mortgage @ a brilliant rate. Will definitely recommend to all family & friends.”

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Posted 3 years ago

“Excellent service. Polite, responsive and transparent about their costs. Throughout the service they have been proactive and made things happen without putting any pressure on us. Would highly recommend them.”

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Posted 3 years ago

John Charcol is rated 4.9 based on 2,655 reviews