John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,657 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,657 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to Nicole and Fiona at JC, they found me the best offset mortgage rate and delivered the whole service seamlessly and professionally. An absolute pleasure to deal with and hope to do so much more in the future!”

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Posted 5 years ago

“From start to finish they made my remortgage a stress free experience. They explained everything and provided updates frequently. Jack was very patient and he found me the best deal. Thanks guys.”

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Posted 5 years ago

“Im so impressed by the service I received. Sergio Constantatos found me two great mortgage deals. One of the mortgages was on a property which had been split into two flats but was under one title deed. This had previously been a huge headache, but Sergio sorted it out with no issues. Very impressed. Talwasa Mosakhel and Alison Briggs worked hard, chasing up my solicitor, and the two mortgage providers to push things on as quick as possible and kept me in loop. The whole process was positive and pain free. Thank you”

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Posted 5 years ago

“Very efficient and professional service...highly recommended... Jack Tutton and Cristian Lupu and all other staff were very good in dealing with all aspects of the applications. We will return for future remortgaged...”

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Posted 5 years ago

“Absolutely amazing, sorted out our slightly more complicated mortgage(s) for us. Took a while through no fault of their own but communication was faultless throughout, regular updates and very efficient staff. Would not hesitate to recommend and will use again in the future.”

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Posted 5 years ago

“Excellent service, straight forward. the advisor Katy and tiara always there if u don't understand and helpful to clear the doubts very prompt. I very happy to recommmend the JC to others”

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Posted 5 years ago

“Really quick & efficient. Brilliant deal to suit circumstances.”

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Posted 5 years ago

“John Charcol were able to advise us on whether to remortgage or take out a second charge and then were very patient with us over the whole process. Erin and Hayley supported us through everything with regular updates. Many thanks!”

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Posted 5 years ago

“By delivering what was asked of them under challenging circumstances. Everyone who has been involved specially Tiara and Hayley who were in daily contact with updates. Highly recommended anyone looking for a mortgage. Exceptional professional service. Thank you”

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Posted 5 years ago

“John Charcol did a great job in getting me a much better rate on an existing mortgage than I could get myself”

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Posted 5 years ago

“Having been impressed by the level of service from Andrew Tuck at John Charcol 5 years ago, when we bought our first home, we returned to him again this year. Again he did a fantastic job, along with colleague Katie. As someone who works a mix of contracted and freelance jobs in the television industry, things have always been a little more complicated for me when finding a mortgage. Andrew, however, always understands the situation and does a great job in communicating with the lenders to get the best offer for us. He succeeded again on this occasion and we can't thank him enough for the hard work. Highly recommend”

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Posted 5 years ago

“Out of all the brokers I contacted Sarah was by far the most helpful and informative. Dealing with Sarah and Fiona has made this process so easy. They've been in constant contact to inform us of every step. Really happy and would definitely recommend them.”

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Posted 5 years ago

“Very helpful with impartial advice. Took me through the process from start to finish to ensure timely completion”

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Posted 5 years ago

“Fast, efficient and excellent service can always be expected from John Charcol. Fantastic customer service, regular reports and updates on the progress of Mortgages and a wide in depth knowledge of the industry also with assists with obtaining competitive quotes from other related business that the customer may need/ benefit from. I have been using them for all my property and personal insurance requirements since 2008 and have recommended their services to friends, family and colleagues on numerous ocassions and will continue to do so in the future. Much of my success of a being a landlord/ investor for many years is very much down to working alongside John Charcol. With great thanks and appreciation, Miss Jahlyn King.”

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Posted 5 years ago

“Definitely worth the fee. Paula Willock and Alison Briggs were always at the end of the phone and provided clear helpful advice on getting the mortgage through as quickly as possible. If something needed to be chased they were on it immediately. When Alison was away on holiday, Scott picked up and was equally as helpful. Thank you team :)”

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Posted 5 years ago

“Excellent! whilst I initially thought the costs were quite high compared to other mortgage brokers it was definately worth it and actually turned out to be very good value for money. Penny Mathers and Talwasa Mosakhel kept us well informed throughout, pulled strings when needed and liased with all parties involved in order to provide a very professional and efficient service.”

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Posted 5 years ago

“We applied for our mortgage through John Charcol. I am free lance and finding a mortgage has always been challenging. This time it was the smoothest process we have experienced. Entirely due to Tim Cobb and Tom Clifford's work. Their efficiency, straight talking, and hard work made the process totally painless. With in a day we had an agreement in principle from a lender and a few weeks later the mortgage was approved, meaning that we could purchase the property we wanted. I would have absolutely no hesitation in recommending John Charcol to any one who wants an efficient, communicative and fast service. Totally worth the finders fee.”

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Posted 5 years ago

“New mortgage setup Very attentive and responsive. Every time i had a query or question it was answered swiftly. Couldnt have done anything more for me. Proffesional anf personal would highly recommend”

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Posted 5 years ago

“Both my initial mortgage advisor (Manny) and Client relations manger (Tom) dealt with my remortgage quickly and efficiently. I was kept informed every step of the way and they both checked that I was happy and understood the various stages of my application.”

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Posted 5 years ago

“Eric Appollodorus was extremely professional and knowledgeable with my complex remortgage and mortgage requirements. I spoke to a few other brokers which could not get the best rates and meet my requirements. Eric was able to first successfully source me the cheapest BTL mortgage rate for my Flat which allowed me to utilise additional borrowing and then sourced the cheapest mortgage for my residential home. Eric was always on hand on call for advice and his expert opinion. I would without hesitation recommenced John Charcols mortgage expertise. Fantastic service from start to finish.”

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Posted 5 years ago

John Charcol is rated 4.9 based on 2,657 reviews